Description Job Title: Patient Services Coordinator II Job Description Founded in 1991, IBJI is the largest orthopedic group practice in Illinois. With more than 150 physicians in every orthopedic specialty, IBJI offers …
$500 Sign On Bonus A non-exempt medical office position responsible for front office processes in the physician practice Embark on a rewarding career with Tenet Physician Resources. If you are a compassionate healthcare …
Skills: Customer service, Front office operations, Patient care, Healthcare administration, Medical office support
Showroom Concierge - Chicago, IL The Showroom Concierge provides an exceptional experience for every Brilliant Earth customer while maintaining a premium showroom environment. You will serve as the initial representation…
Aqua, an Essential Utilities company, employs people in a variety of roles within our eight-state footprint, ranging from field workers and customer service representatives who are on the front lines working with custome…
Skills: Customer Service, Conflict Resolution, Active Listening, Microsoft Outlook, Critical Thinking
Now Hiring Part-Time Non-CDL Van Driver in Belvidere, IL!! Sign-On Bonus: $1,000* As a Part Time School Van Driver, you will play a vital role in your community and the lives of students. You will start students’ days wi…
Experienced Audi Automotive Service Technician | AutoNation Laurel Audi of Westmont
Westmont, Illinois, United States · On-site
Mid level$700M raised
The Master Technician performs vehicle repair and maintenance as assigned in accordance with dealer and factory standards and builds Customer loyalty by developing trust and ensuring confidence in AutoNation as a care-gi…
WellNow Urgent Care takes pride in creating an environment filled with meaningful work and opportunities by investing in our colleagues. We offer competitive salaries and a comprehensive benefits package which includes n…
Skills: Patient History Taking, Vital Signs, Phlebotomy, Point Of Care Testing, EKG
Willkommen! Käthe Wohlfahrt of America is the premier source of high-quality Christmas items handcrafted in Germany. We are currently hiring a result driven Store Manager to be responsible for the seasonal store manageme…
Willkommen! Käthe Wohlfahrt of America is the premier source of high-quality Christmas items handcrafted in Germany. We are currently hiring a result driven Store Manager to be responsible for the seasonal store manageme…
Hamra Enterprises – has great opportunities for driven people who are looking for a fun, energetic atmosphere with room to grow. We are dedicated to our core values; letting you love what you do and do what you love! We …
Skills: Customer Service, Communication, Interpersonal Skills, Teamwork, Time Management
Requisition ID: 938643 Store #: 00T193 EB Schaumburg Position:Part-Time Total Rewards: Benefits/Incentive Information At Eye Boutique, we believe everyone deserves a view for life. We are committed to creating spectacula…
Skills: Customer service, Sales, Communication, Active listening, Point-of-sale systems
Requisition ID: 938647 Store #: 00T193 EB Schaumburg Position:Full-Time Total Rewards: Benefits/Incentive Information At Eye Boutique, we believe everyone deserves a view for life. We are committed to creating spectacula…
Overview Make a difference and guide clients on their journey to reach their personal fitness goals when you join our team as a Personal Trainer! This role utilizes knowledge of exercise science and nutrition to counsel …
Are You Craving A Career With An Industry Leader? Panda Express is searching for experienced leaders to join our store management team. Panda is 100% committed to the professional and personal development of our family o…
Are You Craving A Career With An Industry Leader? Panda Express is searching for experienced leaders to join our store management team. Panda is 100% committed to the professional and personal development of our family o…
Requisition ID: 938647 Store #: 00T193 EB Schaumburg Position:Full-Time Total Rewards: Benefits/Incentive Information At Eye Boutique, we believe everyone deserves a view for life. We are committed to creating spectacula…
WellNow Urgent Care takes pride in creating an environment filled with meaningful work and opportunities by investing in our colleagues. We offer competitive salaries and a comprehensive benefits package which includes n…
Skills: Phlebotomy, Vital Signs, Point of Care Testing, EKG, Patient Registration
Store 4701432: 506 S Prairie View Rd, Mahomet, Illinois 61853 Shift Availability Evenings (Weekdays + Weekend Availability Required) Time Type Part time Customer Service Representative We want you to join our team as a C…
Skills: Customer Service, Cashiering, Sales, Communication, Problem Solving
Lowe's Companies, Inc.
Part Time - Head Cashier - Flexible
New Lenox, Illinois, United States · On-site
$15/hr–$16/hr
Entry level$22B raised
Key ResponsibilitiesProvides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs Seeks out customers to understand his/her needs and assists in loc…
Skills: Customer service, Cash handling, Retail sales, Team leadership, Loss prevention
Application Deadline: 08/30/2026 Address: 710 S. Weber Road Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and …
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$19/hr–$24/hr
Full-time
high school, associate degree
Medical insurance, Dental insurance, Vision insurance, Life insurance, AD&D insurance, Long term disability
Posted 11d ago
~40 hrs/week
Responsibilities
The Patient Services Coordinator II is responsible for delivering exceptional patient-centered customer service, including registration, scheduling, and patient triage. They also support the team by mentoring new staff, managing patient charts, and handling insurance verification and payment collections.
Requirements
Candidates must have a high school diploma or equivalent, with an associate degree preferred, and at least three years of customer service experience. Proficiency in Microsoft Office and familiarity with EHR systems, specifically Epic, are required for this role.
Full job description
Description
Job Title: Patient Services Coordinator II
Job Description
Founded in 1991, IBJI is the largest orthopedic group practice in Illinois. With more than 150 physicians in every orthopedic specialty, IBJI offers care for adults and children from some of the most accomplished and respected orthopedists in the country. Serving northern Illinois and northwest Indiana with over 100 locations, IBJI makes it easy to access care.
Our headquarters is in Park Ridge, Illinois, a northwest suburb of Chicago. Our clinical services include advanced MRI imaging, pain management, non-surgical and surgical treatment plans, rheumatology, physical therapy, occupational therapy, wellness, and sports and sports training. Ortho Access walk-in clinics provide same day care for orthopedic injuries. Comprehensive care offered all in one place enables physicians, therapists and staff to work closely together, so that patients and families achieve better outcomes. Collaborative care is also more efficient. In many cases, IBJI services are substantially less expensive than those provided by large healthcare systems and emergency rooms.
Summary
The main focus of the Patient Services Coordinator II position is to deliver exceptional patient-centered customer service and to support IBJI teams. This position is responsible for accurate registration, optimal patient scheduling, training/mentoring of new staff, escalating issues, and other office duties that contribute to a great patient experience, a positive team atmosphere, and achieve company goals.
Responsibilities
Welcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experience
Preparing paperwork to facilitate efficient operation and excellent customer service
Answering general inquiries
Appointment scheduling
Phone reception, patient triage, and escalation to appropriate staff
Registration/pre-registration procedures to include the review of patient demographics, insurance and advising patient to provide any necessary documents
Preparing paperwork to facilitate efficient operation and excellent customer service
Check in/out procedures
Patient chart management
Collection/posting of patient responsibility payments (including copays and deductibles)
Insurance verification and Referral management as required
Assist in training staff and mentoring new employees within department
Maintains clean and safe work environment
Other office duties as assigned
Requirements
Requirements
Education
High school diploma or equivalent required
Associates degree preferred (healthcare concentration field a plus)
Certifications/Licensure
Not applicable
Experience
Minimum three years experience in customer service role required (medical office experience is a plus)
Minimum 1 year in a patient services related role required
EHR experience with Epic experience preferred
Ability to handle highly confidential, sensitive and non-routine information
Familiarity with scheduling and rearranging appointments
Technical Skills
Possess good working knowledge of Microsoft Office and Windows-based computer applications.
Knowledge in medical terminology preferred
Insurance payer and eligibility knowledge
Soft Skills
Must be available to work a flexible schedule to meet the demands of a changing scheduling environment and accommodate the needs of the practice
Work is performed in a fast paced office environment and involves frequent contact with physicians, staff, patients, and the public
Work may be stressful at times
Contact may involve dealing with angry or upset people
Able to work in a fast-paced environment and have a flexible schedule as needed
Must be a team player
Neat, professional appearance
Strong written and verbal communication skills
Results oriented with concern for appropriate process
Willingness to attend and successfully complete ongoing training required to maintain responsibilities
Physical Requirements
Stand or sit for extended periods of time
Work may require hand dexterity for office machine operation; using a calculator and/or computer keyboard
Physical demands may also include, stooping, bending or reaching to files and supplies, wearing a headset, mobility to complete errands or deliveries, sitting for extended periods of time and viewing a computer monitor
This description is intended to provide only basic guidelines for meeting job requirements. Duties and responsibilities, experience, qualifications, skills, supervisory relationship, physical/mental demands, and environmental/ working conditions may change as needs evolve.
Base salary offers for this position may vary based on factors such as location, skills and relevant experience. We offer the following benefits to those who are benefit eligible (30+ hours a week): medical, dental, vision, life and AD&D insurance, long and short term disability, 401k program with company match and profit sharing, wellness program, health savings accounts, flexible savings accounts, ID protection plan and accident, critical illness and hospital benefits. In addition, we offer paid holidays and paid time off.
Illinois Bone and Joint Institute, LLC is an equal opportunity employer. All employment decisions are based on qualifications, merit, and business need, without regard to race, color, religion, age, sex, national origin, disability status, military or veteran status, sexual orientation, gender identity and expression, or any other characteristic protected by federal, state or local laws. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment.
Illinois Bone & Joint Institute offers comprehensive sub-specialty care for a wide variety of orthopedic and sports medicine problems. From on-site physical therapy and in-office MRI to physicians who are leaders in their field, Illinois Bone & Joint Institute is the premier physician group offering cutting-edge orthopedic care in the Chicagoland area. All our physicians are fellowship-trained and board certified, which means that they underwent years of advanced training and education for specific orthopedic conditions. Whatever your orthopedic or sports medicine problem, the physicians at IBJI are there to provide state-of-the-art compassionate care.
Go to http://www.ibji.com to find a doctor or location near you.
Offices: 900 Rand Road, 300, Des Plaines, Illinois 60016, US
How much do Customer Service & Support jobs in Illinois pay?
Based on 3821 listings with disclosed salaries, most customer service & support jobs in Illinois pay between $50k–$110k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Illinois right now?
There are currently 28,182 open customer service & support positions in Illinois listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Illinois?
Companies currently hiring include Domino's, Albertsons Companies, Great Clips Inc., Starbucks, CVS Health, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Illinois?
Yes — 1932 of the 28182 open customer service & support positions offer remote or hybrid work (751 remote, 1181 hybrid).
How do I apply for Customer Service & Support jobs in Illinois?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in Illinois