Peoria Heights, Illinois, United States · On-site
$52k–$58k/yr
The Claims Supervisor oversees the daily operations of the life and health claims processing team. This role ensures accurate, timely collection of documentation and efficient submission to insurance carriers. The Superv…
Skills: Team Leadership, Claims Processing, Contact Center Operations, KPI Management, Service Level Agreements
Lombard, Illinois, United States · Remote OK
$56k–$124k/yr
At Dearborn, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCS…
Skills: Contracting, Sales, Negotiation, Telemarketing, Customer service
Elgin, Illinois, United States · On-site
Hamra Enterprises – an award-winning franchisee of Panera Bread, has great opportunities for driven people who are looking for a fun, energetic atmosphere with room to grow. Do you wear your smile with pride and are you …
Skills: Restaurant management, Financial accountability, Customer service, Communication, Interpersonal skills
Rosemont, Illinois, United States · On-site
$82k–$173k/yr
Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Responsible for business develop…
Skills: Business development, Relationship management, Financial analysis, Credit risk assessment, Treasury management
Tinley Park, Illinois, United States · On-site
Hamra Enterprises – an award-winning franchisee of Panera Bread, has great opportunities for driven people who are looking for a fun, energetic atmosphere with room to grow. Do you wear your smile with pride and are you …
Skills: Restaurant management, Financial accountability, Customer service, Communication, Interpersonal skills
Mundelein, Illinois, United States · On-site
Hamra Enterprises – an award-winning franchisee of Panera Bread, has great opportunities for driven people who are looking for a fun, energetic atmosphere with room to grow. Do you wear your smile with pride and are you …
Skills: Restaurant management, Financial accountability, Communication, Interpersonal skills, Customer service
Aurora, Illinois, United States · On-site
Hamra Enterprises – an award-winning franchisee of Panera Bread, has great opportunities for driven people who are looking for a fun, energetic atmosphere with room to grow. Do you wear your smile with pride and are you …
Skills: Restaurant management, Financial accountability, Communication, Interpersonal skills, Customer service
Yorkville, Illinois, United States · On-site
Hamra Enterprises – an award-winning franchisee of Panera Bread, has great opportunities for driven people who are looking for a fun, energetic atmosphere with room to grow. Do you wear your smile with pride and are you …
Skills: Restaurant management, Financial accountability, Communication, Interpersonal skills, Customer service
Aurora, Illinois, United States · On-site
Hamra Enterprises – an award-winning franchisee of Panera Bread, has great opportunities for driven people who are looking for a fun, energetic atmosphere with room to grow. Do you wear your smile with pride and are you …
Skills: Restaurant management, Financial accountability, Customer service, Communication, Interpersonal skills
Frankfort, Illinois, United States · On-site
Hamra Enterprises – an award-winning franchisee of Panera Bread, has great opportunities for driven people who are looking for a fun, energetic atmosphere with room to grow. Do you wear your smile with pride and are you …
Skills: Restaurant management, Financial accountability, Customer service, Communication, Interpersonal skills
Gurnee, Illinois, United States · On-site
Hamra Enterprises – an award-winning franchisee of Panera Bread, has great opportunities for driven people who are looking for a fun, energetic atmosphere with room to grow. Do you wear your smile with pride and are you …
Skills: Restaurant management, Financial accountability, Communication, Interpersonal skills, Customer service
Mundelein, Illinois, United States · On-site
Hamra Enterprises – awarded by Panera Bread for Best Culture in 2022, has great opportunities for driven people who are looking for a fun, energetic atmosphere with room to grow. We are dedicated to our core values; lett…
Skills: Restaurant management, Financial accountability, Communication, Interpersonal skills, Customer service
Buffalo Grove, Illinois, United States · On-site
Hamra Enterprises – awarded by Panera Bread for Best Culture in 2022, has great opportunities for driven people who are looking for a fun, energetic atmosphere with room to grow. We are dedicated to our core values; lett…
Skills: Restaurant management, Financial accountability, Communication, Interpersonal skills, Customer service
Frankfort, Illinois, United States · On-site
Hamra Enterprises – awarded by Panera Bread for Best Culture in 2022, has great opportunities for driven people who are looking for a fun, energetic atmosphere with room to grow. We are dedicated to our core values; lett…
Skills: Restaurant management, Financial accountability, Communication, Interpersonal skills, Customer service
South Elgin, Illinois, United States · On-site
$16/hr–$22/hr
Requisition ID: 938653 Store #: 004350 Target Optical Position:Full-Time Total Rewards: Benefits/Incentive Information At Target Optical, we love the neighborhoods we belong to and that’s why we care for them. By listeni…
Skills: Sales, Customer service, Relationship building, Communication, Retail
Chicago, Illinois, United States · Remote OK
Biote Medical is the world leader in hormone optimization and we are adding to our team! We partner with providers to take a complete approach to healthier aging through patient-specific bioidentical hormone replacement …
Skills: Sales, Relationship Development, Practice Development, Prospecting, Cold Calling
Ransom, Illinois, United States · On-site
$17/hr–$18/hr
FS GRAIN is a leading grain company with 80 full time employees operating in Northern Illinois. FS GRAIN operates 19 facilities with a combined storage capacity of 40 million bushels, and access to multiple grain markets…
Skills: Scale operation, Data entry, Customer service, Invoicing, Record keeping
Grayville, Illinois, United States · On-site
Entry Level, starting pay $19.00 /hr., will train. $500.00 New Hire Incentive after successful completion of a minimum three-month training period Full time employment benefits includes an outstanding benefit package whi…
Skills: Customer service, Driving, Time management, Communication
Northbrook, Illinois, United States · On-site
$56k–$88k/yr
Your Opportunity At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together. A…
Skills: Customer service, Financial services, Wealth management, Communication skills, Diplomacy
Oak Brook, Illinois, United States · On-site
$45k–$55k/yr
Overview Now Hiring – Customer Service Representative Precision Today is a trusted home service provider serving Franklin Park homeowners with dependable plumbing, HVAC, sewer, drains and electrical solutions. Our team i…
Skills: Customer service, Call center operations, Dispatching, Administrative support, Communication
Peoria Heights, Illinois, United States • On-site
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The Claims Supervisor manages the daily operations of the life and health claims team, ensuring accurate documentation and timely carrier submission. This role also oversees team productivity, handles escalations, and facilitates professional development for staff.
Successful candidates must have 2-3 years of experience in team leadership and a strong background in high-volume contact center operations. Proficiency in managing KPIs, such as SLAs and abandonment rates, along with experience in insurance claims processing is required.
The Claims Supervisor oversees the daily operations of the life and health claims processing team. This role ensures accurate, timely collection of documentation and efficient submission to insurance carriers. The Supervisor manages escalations, maintains key performance indicators (KPIs), and fosters team growth through training and development.
The Claims Supervisor will report to the Director of Insurance Operations.
Operations Management: Drive team productivity to ensure timely processing of life and health claims.
Quality Assurance: Oversee the collection of complete documentation from claimants for seamless carrier submission.
Relationship Management: Serve as the primary liaison between carriers, clients, and internal teams to resolve escalated issues.
Performance Metrics: Manage phone coverage and monitor contact center KPIs, including service levels and abandonment rates.
Talent Development: Lead new hire onboarding and facilitate continuous professional development for the existing team.
Team Leadership: Minimum 2–3 years of experience directly managing, mentoring, and developing a team in a professional setting.
Call Center Operations: Proven experience working in a high-volume contact center, with a strong understanding of phone systems and real-time queue management.
Metric Metrics Mastery: Demonstrated success meeting and exceeding call center KPIs, specifically Service Level Agreements (SLAs), abandonment rates, and average handle time (AHT).
Claims Handling: Background in insurance claims processing, case management, or affinity program administration, preferred.
Escalation Resolution: Experience handling complex customer grievances, sensitive client concerns, and carrier disputes.
Training & Onboarding: Track record of delivering new hire training, conducting quality assurance evaluations, and providing constructive performance feedback.
Communication Skills: Ability to read and interpret documents, such as detailed correspondence, procedure manuals, insurance policies or contracts. Ability to speak effectively before customers and/or employees of the organization.
One80 Intermediaries is part of Arrowhead Intermediaries, a global insurance distribution platform that offers deep specialization, scale, and innovation across wholesale brokerage, program administration, and specialty insurance. With more than 7,000 professionals worldwide and a collective portfolio exceeding $18 billion in premium placed in 2024, our combined organization delivers a diverse trading platform for insurance carriers as well as expanded access and niche solutions for brokers and customers navigating complex and hard-to-place risks. The platform combines entrepreneurial culture with operational excellence to deliver tailored solutions and long-term value across the insurance ecosystem.
The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for this role.
One80 Intermediaries is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
Learn more about working at One80 Intermediaries by visiting our careers page: www.one80.com/careers.
Personal information submitted by California applicants in response to a job posting is subject to One80's California Job Applicant Privacy Notice .
Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies (“Recruiting Vendors”). Recruiting Vendors must have a valid written agreement and receive prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.
One80 Intermediaries is a privately held firm with offices throughout the US and Canada. As a leading insurance wholesaler and program manager, the company offers placement services and binding authority for property and casualty, life, travel/accident and health, affinity and administrative services and warranty business. One80 serves commercial companies, non-profits, public entities, individuals and associations and unions, and has access to all major insurance markets in the US, Canada and UK. One80 has offices in more than 55 locations in the US and Canada. For more information visit www.one80intermediaries.com With expertise in marine, transportation, property, casualty, financial lines, medical stop loss, personal lines, travel/accident and health, life insurance and warranty coverage we provide in-house binding authority and access to market leading carriers on both sides of the Atlantic. One80 serves commercial companies, non-profits, public entities and individuals, and has access to all major insurance markets in the US, UK and Canada. One80 has offices in 46 locations nationwide including Boston, New York City, Chicago, Cleveland, Cincinnati, Miami, Atlanta, Houston, Dallas, San Antonio, Omaha, Mountain View, Philadelphia, San Diego, Seattle, Toronto, and Montreal.
Offices: Boston, US
Based on 3453 listings with disclosed salaries, most customer service & support jobs in Illinois pay between $50k–$110k per year. Individual offers vary with seniority, company size, and specialization.
There are currently 25,554 open customer service & support positions in Illinois listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Domino's, Albertsons Companies, Great Clips Inc., Starbucks, AutoZone, among others. Browse the listings above to see every active employer.
Yes — 1712 of the 25554 open customer service & support positions offer remote or hybrid work (631 remote, 1081 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
