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Full-time
Annual work boot allowance, Free equipment rental, Free prescription safety glasses, My Holiday benefit, Vacation overtime averaging, Robust overall benefits
Posted 16d ago
~40 hrs/week
Responsibilities
The role focuses on increasing revenue through new account acquisition and suggestive selling while coordinating equipment deliveries and pick-ups. The representative acts as a link between customers, sales, and dispatch, handling telephone inquiries and operational troubleshooting.
Requirements
Candidates must have at least 2 years of experience in customer service or logistics, with inside sales experience preferred. Proficiency in Microsoft Suite and CAD/AS 400 is highly desired, along with strong communication and organizational skills.
Full job description
Inside Sales Representative
Sunstate Equipment Co.: Where Safety and People are Core Values.
We care about our People and it shows!
Hiring Immediately; Pay starting dependent on experience, with quarterly performance bonus; PAID WEEKLY!
Typical Schedule: Monday – Friday 8am to 5pm (Overtime Eligible!)
Location: 22830 N 19th Ave, Phoenix, AZ 85027
The Inside Sales Representative position consists of increasing revenue through the acquisition of new accounts, suggestive selling techniques, and fostering and nurturing through professional relationships. Responsibilities with a focus on coordinating and delivering services to our customers, such as processing orders for deliveries and pick-ups, as well as handling telephone inquiries that may involve some mechanical or operational troubleshooting with equipment. Acting as a virtual link between customers, sales, dispatch, and management, the incumbent ensures quality solutions and service. This position will be working approximately 80% in the office and 20% out in the Yard and will cross train as a Dispatcher as well.
Exceptional Perks
$200, annual work boot allowance!
Rent ANY of our equipment for FREE
FREE Prescription Safety Glasses
“My Holiday” Benefit lets you celebrate a holiday that’s special to you without using PTO!
Unique Vacation Overtime Averaging benefit that pays you overtime while you’re on vacation!
Robust overall Benefits available
Position Requirements
A minimum of 2 yearsexperience isrequired working in customer service role, managing logistics, or coordinating activities.
A minimum of 2 years Inside sales (direct customer contact) experience preferred.
Must possess sales ability identifying customer needs through suggestive selling or upselling, and strong relationship-building skills.
Be comfortable working with a team and independently, any task could go either way.
Possess knowledge of the geographical layout of the local area, ability to read maps, and navigate GPS
Strong communication skills to include active listening and assimilating information; both verbal and written
Aptitude for problem-solving in a fast-paced environment
Exceptional organizational skills and effective time management
Technologically capable: Microsoft Suite knowledge and Computer Aided Dispatch (CAD), AS 400 highly preferred!
Ability to focus on details and complete tasks with accuracy
Adaptability to adjust priorities and plans based on orders received
Proficiency in basic computer and typing skills
Be capable of collaborating with other team members: You’ve got sales goals, and you can’t meet all of them alone.
Ability to read, write, and speak English, bilingual is a plus
Knowledge of applicable DOT rules, regulations and laws is a plus
Responsibilities
Answer and document all incoming telephone calls to assist customers with rental needs, including assisting customers, outside sales, vendors, Sunstate administrative personnel, and all other inquiries
Perform all routine rental transactions including creating rental reservations, scheduling the pickup of equipment, creating rental quotes, and may include processing all returned driver orders
Assist all walk-in customers, vendors, potential job applicants, or any other person that walks in the door in an upbeat and professional manner
Assist customers with selecting the appropriate type of equipment for their job to ensure customer satisfaction and safety
Communicate via two-way radio with the yard and shop relative to assisting customers in loading/unloading of equipment and communicating equipment needs for orders
Review the credit card rental file daily to ensure proper and accurate billing
Enter all lost rentals, rate inquiries, and service calls into the counter logbook
Review the open contract bin regularly to look for items that should be sold for rent, contracts that have already been closed and review the open credit card rentals file to ensure accuracy
Communicate any leads to the field sales personnel for their follow-up.
Efficiently schedule and dispatch drivers/equipment to fulfill customer requests
Ensure all scheduled delivery, pick up, exchange, and field service call times are met or exceeded
Effectively coordinate and prioritize all deliveries, exchanges, pick-ups, and service calls. This also includes ensuring all ‘Must Pick-ups’ are completed by the end of day
Set daily schedules for drivers to manage driver overtime and ensure drivers receive a lunch break
Escalate any truck or equipment problems, late deliveries, and personnel issues to management to ensure timely resolution
Communicate via two-way radio with the yard and shop relative to communicating equipment needs for orders
May be required to help load/unload and deliver equipment for the customers
May be scheduled and required to work extended hours and/or on-call/standby rotation
Interested? Apply now!
#LI-SV1
Why Choose Us?
At Sunstate, every employee is valued, respected, and fairly compensated. More importantly, every employee has a voice that deserves to be heard. We are working hard to challenge the typical ways of business and develop an environment where our employees feel safe, comfortable, and look forward to coming to work. No matter which location you visit, you can’t help but feel the close-knit work-family environment.
We have strategically and organically grown our company from within, promoting from the ground up and providing employees with opportunities to explore their different passions within our own walls. This culture allows our people to develop valuable, marketable skills they can use throughout their career. Plus, with benefits like Baby Bonding, My Holiday vacation time, and discounts on everything from movie tickets to cell phone bills, we’re constantly evolving our resources to provide our people with tools to make their lives easier!
Be YOU at Sunstate
At Sunstate Equipment, we are actively fostering a workplace culture where individuals of all identities and life experiences feel genuinely valued, respected, and appreciated. As a proud equal-opportunity employer, we wholeheartedly welcome candidates from diverse backgrounds and cultures. We recognize and celebrate the unique perspectives they bring, with the understanding that they are the fuel for the innovative ideas that drive the evolution of our industry
Sunstate is a proud Second Chance employer that evaluates every candidate on a case-by-case basis.
Sunstate Equipment Co. is an Equal Opportunity Employer
A Drug Free Workplace and Participates in E-Verify
Sunstate Equipment provides state-of-the-art equipment and tool rentals for construction, industrial, warehousing and special event companies. Offering the best customer service in the industry since 1977, Sunstate treats every customer like our best customer with on-time delivery, convenient one-call reservations, 24/7 emergency service, an impeccably maintained fleet, and innovative technologies to keep productivity up and costs down. Experience a better way to rent equipment—Experience the Sunstate Way by calling us today!
Offices: 5552 East Washington, Phoenix, AZ 85034, US
How much do Customer Service & Support jobs in Arizona pay?
Based on 1311 listings with disclosed salaries, most customer service & support jobs in Arizona pay between $48k–$110k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Arizona right now?
There are currently 18,417 open customer service & support positions in Arizona listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Arizona?
Companies currently hiring include Domino's, Kroger, Albertsons Companies, Great Clips Inc., Circle K, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Arizona?
Yes — 1164 of the 18417 open customer service & support positions offer remote or hybrid work (522 remote, 642 hybrid).
How do I apply for Customer Service & Support jobs in Arizona?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
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