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Full-time
high school
Comprehensive Benefits Program
Posted 39d ago
~40 hrs/week
Responsibilities
Serve as a full-service liaison providing needs-based financial solutions, processing transactions, and originating loans for credit union members. Manage branch lobby operations and maintain member relationships across multiple branch locations.
Requirements
Requires a high school diploma or GED and one to three years of retail banking experience. Candidates must be goal-driven, comfortable with sales quotas, and willing to travel between branches and work Saturdays.
Full job description
Description
We are looking for energetic, driven, service-oriented individual to fill our Member Experience Advocate - Universal (travel) position at various Birmingham Area branches including Hueytown, Hoover, Helena, Pelham and Vernon. In this role, the Member Experience Advocate - Universal will serve as a full-service liaison between the members and the Credit Union. The Member Experience Advocate – Universal will provide needs based solutions to members, perform transactions, open accounts, resolve issues, originate loans, and manage the lobby. In this role, the Member Experience Advocate - Universal will be offering members a personal experience from the moment they enter the branch, to the moment they leave.
As if working with a fun team of highly talented professionals isn't enough, we also offer competitive salaries and a comprehensive benefits program. We don't want to brag or anything, but it's pretty top notch.
Functions and Responsibilities:
Responsible for rotating branch duties, including paying and receiving functions.
Responsible for accurately processing and adhering to Avadian’s Operations and Protocols.
Cultivate member relationships and use retail strategies along with Avadian’s Preferred Way of Selling to develop sales leads and provide needs based solutions to members from Avadian's full range of financial products and services.
Adhere to action plans, goals and objectives, secret shops, corporate initiatives, and training opportunities.
Explain consumer, mortgage, and business loan products to members, profile members' needs, and recommend loan options.
Support the branch member retention and relationship expansion through regular contact with existing and potential members.
Maintain a thorough knowledge of all Avadian products and services with the understanding of their features and benefits, as well as their processes, guidelines, and procedures.
Maintain a thorough knowledge of Avadian’s client relationship management system (CRM) including referrals, sales and contact events, phone logs, extended information, and reports.
Request, evaluate, and interpret credit information from Credit Bureau reports to ensure compliance with Avadian guidelines and federal regulations.
Explain reasons for denials and explore options for members when accounts are denied.
Possess a good understanding of the consumer loan process, guidelines, and a complete understanding of IRA's.
Balance the branch vault, CDM, and ITC, as necessary.
Fill in at other branches as needed.
Prompt and regular attendance is required.
Perform other duties as assigned.
Requirements
Experience Required:
One to three years of retail banking experience.
Sales quota experience or sales management experience.
Education:
A high school diploma or GED.
Other Requirements:
Must be comfortable providing needs based solutions to members.
Must have a competitive nature and be goal driven.
Must have the ability to work in a fast paced environment.
Must have the ability to use online computer systems, organize transactions and accurately manage large sums of money.
Must have excellent written and verbal skills, positive attitude, pleasant demeanor, decisiveness, and professionalism.
Position will require employee to work on Saturdays from 8:45 a.m. until 12:30 p.m.
Willingness to travel between described locations is required.
Bilingual in Spanish a plus
Rate: $21 per hour + Comprehensive Benefits Package
Please note - submitting a resume does not guarantee any future action by Avadian Credit Union.
Avadian Credit Union is an Equal Opportunity Employer.
Avadian is the only financial service provider that will go out of its way every day to value you as a person.
Industry
Financial Services
Company size
51-200 employees
Founded
1934
Headquarters
Hoover, AL
LinkedIn followers
3,680
Avadian is the only financial service provider that will go out of its way every day to value you as a person, to make you feel delight and to improve your life.
To fulfill our mission statement, we strive to:
Create unique experiences for our members by providing a family atmosphere, caring staff, affordable prices and innovative products that are in line with today's technology and trends
Respond to our members with compassion, so they know they mean more to us than just a number
Work as a trusted and dependable resource for our members to help them achieve their financial goals
Support our communities outside of their financial needs through sponsoring and volunteering at local events and charitable causes
Offices: 1 Riverchase Parkway South, Hoover, AL 35244, US
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How much do Customer Service & Support jobs in Alabama pay?
Based on 742 listings with disclosed salaries, most customer service & support jobs in Alabama pay between $40k–$100k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Alabama right now?
There are currently 11,490 open customer service & support positions in Alabama listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Alabama?
Companies currently hiring include Domino's, Lowe's Companies, Inc., Express Oil Change & Tire Engineers, CVS Health, AutoZone, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Alabama?
Yes — 411 of the 11490 open customer service & support positions offer remote or hybrid work (265 remote, 146 hybrid).
How do I apply for Customer Service & Support jobs in Alabama?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
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