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Full-time
high school
Posted 33d ago
Apply by Jul 8
~40 hrs/week
Responsibilities
Identify customer needs to match them with appropriate bank products while processing various cash and non-cash transactions. Provide oversight for branch operations, including vault management and mentoring other Relationship Bankers and Tellers.
Requirements
Requires a high school diploma or GED and at least 2 years of face-to-face customer service or retail sales experience. Candidates must be able to register with the NMLS and demonstrate strong math and communication skills.
Full job description
Overview
Relationship Bankers are responsible for identifying customer needs and matching them with the appropriate bank products and services to enhance a current or prospective customer’s satisfaction, loyalty, and financial well-being. Utilizing proactive sales/service efforts coupled with the recognition of referral opportunities, Relationship Bankers will deepen customer relationships while also processing a variety of cash and non-cash transactions.
Relationship Banker II - Floaters will travel between assigned branch locations.
Responsibilities
Coach and serve as a mentor to Relationship Bankers and Tellers
Provide oversight and responsibility to review/approve various transactions to include night drop contracts/logs, ATM deposits, collection items, money orders, official checks, and cash drawers
Handle the cash shipment and vault management for a branch
Ability to handle the origination of consumer loans.
Identify customer needs and make the appropriate referrals through proactive sales/service efforts
Service, sell, and cross-sell deposit accounts, loan products, insurance products, cash management services, etc.
Deliver an exceptional customer experience that follows Trustmark’s service standards
Continually safeguard the bank’s assets and security of the working environment while processing transactions accurately (deposits and withdrawals for transaction accounts, collection items, wire transfers, credit card transactions, loan payments and the opening, closing and other maintenance of customer accounts)
Balances cash drawer daily for both the cash totals and to ensure appropriate document has been executed
Achieve sales and referral goals quarterly while providing excellent customer service and utilizing opportunities to transform service into sales
Making outreach calls to customers and/or prospects
Comply with the bank’s guidelines, policies, procedures, and standards of performance
Travel between branch locations
Perform additional duties as assigned
Qualifications
High school diploma or GED
2 years of face-to-face customer service experience, retail sales experience or prior Trustmark Relationship Banker experience with a demonstrated track record of exceeding the individual performance goals.
Able to learn Trustmark consumer and/or mortgage lending guidelines and process applicable loans within 2 years of employment
Be able to register with the National Mortgage Licensing System and Registry (NMLS)
Able to use basic math concepts and can handle routine transactions and close out the cash drawer
Exceptional customer service skills with the ability to learn and communicate Trustmark products
Pass appropriate assessment tests related to customer service and math skills
Able to meet sales goals in a retail environment
Basic computer skills and the ability to learn internal technology systems to perform work tasks
Strong interpersonal and communication skills both verbal and written
Time management skills
Detail-oriented with a focus on quality and accuracy
Demonstrate professional appearance and mannerisms as this position works with the public on a daily basis
Experience in maintaining and balancing a cash drawer preferred
Prior supervisory experience in a retail or bank environment preferred
Prior experience processing consumer or mortgage loans preferred
2 years of banking industry knowledge specifically of the Relationship Banker position preferred
Physical Requirements/Working Conditions: Must be able to sit or stand for long periods of time and use computer keyboard and/or mouse, while viewing computer screens. Must be able to lift at least 20 pounds in order to process boxed or bagged coins.
Note: This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.
Serving the financial needs of families, businesses and communities for over 135 years
Industry
Banking
Company size
1,001-5,000 employees
Founded
1889
Headquarters
Jackson, MS
LinkedIn followers
17,088
Trustmark is a financial services company providing banking and financial solutions through offices in Alabama, Florida, Georgia, Mississippi, Tennessee and Texas.
Equal Housing Lender | Member FDIC
Privacy Policy: www.trustmark.com/privacy.html
Offices: 248 East Capitol Street, Jackson, MS 39201, US
How much do Customer Service & Support jobs in Alabama pay?
Based on 730 listings with disclosed salaries, most customer service & support jobs in Alabama pay between $40k–$100k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Alabama right now?
There are currently 11,205 open customer service & support positions in Alabama listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Alabama?
Companies currently hiring include Domino's, Lowe's Companies, Inc., Express Oil Change & Tire Engineers, CVS Health, AutoZone, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Alabama?
Yes — 394 of the 11205 open customer service & support positions offer remote or hybrid work (252 remote, 142 hybrid).
How do I apply for Customer Service & Support jobs in Alabama?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in Alabama