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Part-time
high school
Posted 31d ago
~30 hrs/week
Responsibilities
The Teller I is responsible for accurately processing cash, deposit, and withdrawal transactions while providing exceptional customer service. They are also tasked with identifying customer needs to cross-sell bank products and ensuring compliance with regulatory policies.
Requirements
A high school diploma or equivalent is required, along with one year of direct customer service experience. Proficiency in Microsoft Office and the ability to handle cash transactions are preferred.
Full job description
General Summary
The part time teller is responsible for providing exceptional customer service to consumer and commercial customers by conducting cash, deposit, and withdrawal transactions efficiently and accurately while in compliance with established policies and procedures. Under the direct supervision of the Head Teller, the part time teller also assists new and existing customers with financial needs and offers products and services to fulfill those needs.
Essential Functions
This position is part time (25 to 30 hours) and requires variety of shifts between 8am and 8pm, including working on Saturdays.
Relationship Development
Identifies and meets customer needs through sales and service with focus on deepening customer relationships
Actively listens for opportunities to cross-sell additional products and services
Answers customer inquiries and refers customers to the appropriate bank representative for specialized products and services
Answers phone courteously within three rings or less
Demonstrates Raving Fans behaviors and use of the Winning Play while creating exceptional customer experiences
Resolves customer complaints regarding sales and service
Branch Operations
Maintain an adequate cash drawer at all times; this includes buying and selling currency to and from the vault, as necessary
Conducts cash, deposit, loan, deposit and withdrawal transactions accurately
Balances cash drawer in accordance with Bank procedures and regulations
Perform as a team member in allocating and coordinating the work flow
Contribute to the fulfillment of the department and bank objectives and goals
Processes night deposits
Completes Teller Hours Worksheet accurately and in a timely manner
Prepares compliance forms, such as, Monetary Instrument Log (MIL), Currency Transaction Report (CTR), etc. accurately and in a timely manner
Operates bank equipment, such as, teller machine, currency counter, cash advance machine, typewriter, etc.
Issues Official Checks and Money Orders
Trains with Head Teller to perform Head Teller duties
Attends branch meetings
Processes credit card cash advances
Performs other duties as assigned
Compliance
Adhere to all regulatory requirements and bank policies and procedures
Resolves any discrepancies involving Currency Transaction Reports (CTR), Monetary Instrument Log (MIL) in a timely manner
Notifies Head Teller of any outage before close of day
Adheres to the Cash Control Procedures
Ensures teller area is secure and all security requirements are followed
Completes required online training assignments in a timely manner
Working Conditions
Generally good with little exposure to noise, extreme temperatures, dust, or other adverse factors.
Considerable effort and eyestrain from continuously verifying accuracy of all work leaving the department.
May be required to stand for long periods of time while providing teller service.
Minimum Level of Preparation and Training
High School diploma or equivalent
One year previous experience with direct customer service interaction required
Ability to further develop consumer and commercial relationships and cross-sell additional products and services to match customer’s needs and wants
Ability to develop knowledge of the bank’s products, services, and processes
Ability to accomplish multiple objectives in a fast paced environment
Ability to develop a thorough understanding of bank specific software and other basic office equipment
Excellent communication, team-work, and customer service skills
Strong organizational, time management, and presentation skills
Working knowledge of Microsoft Office Applications, such as, Work, Excel, and Outlook
Employees are required to perform other duties as assigned by management that may not be listed. Management reserves the right to change this job description as needed.
We have the banking technology you need and the hometown, local service you deserve from a community bank. MEMBER FDIC
Industry
Banking
Company size
501-1,000 employees
Founded
1947
Headquarters
Sheffield, AL
LinkedIn followers
2,913
MEMBER FDIC ~ EQUAL HOUSING LENDER
Bank Independent is a locally owned community bank committed to making a positive difference in people's lives. We've served the financial needs of folks across North Alabama since 1947 and have grown to become a highly-rated and well-respected $2.1 billion bank.
We couldn't be where we are today without our team members, who consistently deliver exceptional, personalized customer service and constantly work to provide our customers with market-leading cutting-edge technology and products.
We value, respect and reward our team members through excellent benefits, competitive salaries and incentives, and many opportunities to engage with and give back to the community.
Offices: P.O. Box 5000, Sheffield, AL 35660, US
Consumer and Commercial LendingCommunity InvolvementDrive-thru Open From 8 a.m. to 8 p.m.A Real Person Answers Your Calls Mon.-Sat. 8 a.m. to 8 p.m.Mobile and Online BankingBusiness BankingCorporateBusiness and Personal Credit CardsMember FDICand Equal Housing Lender
How much do Customer Service & Support jobs in Alabama pay?
Based on 728 listings with disclosed salaries, most customer service & support jobs in Alabama pay between $40k–$100k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Alabama right now?
There are currently 11,161 open customer service & support positions in Alabama listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Alabama?
Companies currently hiring include Domino's, Lowe's Companies, Inc., Express Oil Change & Tire Engineers, CVS Health, AutoZone, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Alabama?
Yes — 381 of the 11161 open customer service & support positions offer remote or hybrid work (239 remote, 142 hybrid).
How do I apply for Customer Service & Support jobs in Alabama?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in Alabama