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Skills: Vehicle Management, Vehicle Preparation, Lot Maintenance, Customer Service, Communication Skills
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$55k–$65k/yr
Full-time
Vehicle allowance, Medical benefits, 401(k) plan with match, Paid vacations, Paid holidays, Bonus potential
Posted 13d ago
~40 hrs/week
Responsibilities
The manager is responsible for validating third-party contractors and conducting ride-along audits to ensure furniture delivery and assembly quality. They must track performance metrics, provide coaching, and resolve customer complaints to maintain operational excellence.
Requirements
Candidates must have 3-5 years of hands-on experience as a furniture delivery or assembly contractor and a valid driver's license. Proven ability to conduct field assessments and a strong knowledge of assembly standards are required.
Full job description
Furniture Quality Control Manager – Mobile
Diakon Logistics provides white-glove, last-mile delivery solutions for leading furniture and appliance retailers nationwide. Come join our growing company, where we are deeply committed to our employees’ development and fostering an internal promotional structure that rewards dedication and growth.
We are seeking an experienced Furniture Quality Control Manager to assess the quality and performance of our furniture delivery and assembly operations. This role is critical in ensuring customer satisfaction, contractor accountability, and operational excellence across all delivery teams. The ideal candidate will have hands-on experience as a furniture delivery and assembly contractor and possess the expertise to validate and manage third-party contractor performance.
Key Responsibilities
Contractor Validation & Onboarding
Evaluate and validate the qualifications, experience, and work quality of new delivery contractors, drivers, and assembly helpers before engagement
Develop and implement standardized assessment criteria for contractor performance evaluation
Quality Assurance & Ride-Along Audits
Conduct regular ride-along observations with delivery and assembly teams to assess performance, identify gaps, and ensure compliance with company standards
Document observations and provide detailed performance feedback to contractors and internal teams
Monitor safe handling practices, customer interactions, and assembly accuracy during field visits
Performance Monitoring & Reporting
Track key performance metrics including delivery timeliness, damage rates, assembly quality, and customer satisfaction scores
Generate comprehensive quality reports and provide recommendations for continuous improvement
Identify trends in performance issues and develop corrective action plans
Training & Development
Provide coaching and training to contractors and teams on company standards, best practices, and quality expectations
Share best practices across the contractor network to improve overall performance
Customer Satisfaction & Issue Resolution
Investigate customer complaints related to delivery and assembly quality
Work with contractors to resolve issues and prevent recurring problems
Required Qualifications
Minimum 3-5 years of hands-on experience as a furniture delivery and/or assembly contractor
Demonstrated ability to evaluate and validate work quality of delivery and assembly operations
Proven experience conducting ride-along audits or field assessments of contractor/driver performance
Strong knowledge of furniture delivery best practices, safety protocols, and assembly standards
Excellent communication and interpersonal skills
Ability to drive frequently and travel to field locations
Valid driver's license with a clean driving record
Strong organizational and documentation skills
Preferred Qualifications
Prior experience in a quality control, operations management, or supervisory role
Experience with delivery management software or quality tracking systems
Background in training and mentoring teams
Personal Attributes
Detail-oriented and committed to quality excellence
Strong problem-solving abilities and critical thinking skills
Collaborative approach to working with internal teams and external contractors
Professional demeanor and ability to provide constructive feedback
Commitment to continuous improvement and industry best practices
Physical Requirements
Ability to ride along on delivery and assembly calls, which may require sitting in vehicles for extended periods
Ability to observe assembly work, which may require standing, bending, or brief physical exertion
Ability to frequently travel to field locations throughout the service area
Salary: $55,000 - $65,000/year, DOE; plus bonus potential
Diakon offers vehicle allowance for field travel, competitive wages and bonuses, medical benefits, 401(k) plan with match, and paid vacations and holidays to full-time employees.
Home delivery and logistics solutions for big and bulky goods.
Industry
Transportation, Logistics, Supply Chain and Storage
Company size
201-500 employees
Founded
1991
Headquarters
Austin, Texas
LinkedIn followers
7,693
Diakon Logistics is a national 3rd party logistics company (3PL), providing logistics, warehouse, and home delivery services to top appliance and furniture retailers.
www.diakonlogistics.com .
Offices: 165 Hargraves, S280, Austin, Texas 78737, US · 170 W Shirley, Warrenton, Virginia 20186, US
Last MileFurniture & AppliancesHome DeliverylogisticsFurniture DeliveryAppliance Delivery3PLAssemblyInstallationWhite Glove
How much do Customer Service & Support jobs in Alabama pay?
Based on 729 listings with disclosed salaries, most customer service & support jobs in Alabama pay between $40k–$100k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Alabama right now?
There are currently 10,924 open customer service & support positions in Alabama listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Alabama?
Companies currently hiring include Domino's, Lowe's Companies, Inc., Express Oil Change & Tire Engineers, CVS Health, AutoZone, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Alabama?
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