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$70k–$120k/yr
Full-time
high school
Paid training program, Company service vehicle, Fuel card, Employee ownership program, Tuition reimbursement program, Paid time off
Posted 13d ago
~40 hrs/week
Responsibilities
The specialist performs inspections and maintenance on previously installed foundation and water management solutions. They are responsible for diagnosing issues, recommending additional products, and executing repairs to ensure customer satisfaction.
Requirements
Candidates should have a high school diploma or GED and a valid driver's license. Previous experience in sales, construction, or home improvement is preferred but not required.
Full job description
Do you thrive at the intersection of technical expertise and relationship‑driven selling?
At Groundworks, North America's leader in foundation solutions, our Service Technicians are trusted advisors—combining hands‑on knowledge with consultative sales skills to deliver real solutions that protect our customers’ homes. You’ll meet homeowners face‑to‑face, assess their needs, present proven systems, and earn steady pay and commissions while doing work you can stand behind. Backed by industry‑leading training, advanced tools, and the strength of a national brand, this role is built for motivated professionals who want ownership of their success and a clear path for growth.
The Service Technician is an integral part of the customer journey post installation. They focus on partnering with customers to inspect and service preexisting company installed foundation repair and water management solutions. The Service Technician supports our customers with additional solutions options and needs.
Duties and Responsibilities
Execute appointments scheduled with customers
Travel to customers' home based on assigned appointments
Build long-term relationships with customers and professionally represent the company
Recommend additional products and services to enhance or improve original installation or to remedy a potential issue through established processes and procedures
Perform annual customer maintenance visits, examining work previously completed
Perform reactive service appointments, diagnose, and fix any issues
Install additional products purchased by the customer as necessary
Adhere to safety regulations and procedures when carrying out responsibilities
Examine solutions installed by the company and determine potential warranty or non-warranty work
Communicate the status of each job (completions and complications) and submit all necessary documentation to the Service Manager and customer as required
It is an essential function of this job that the employee regularly and reliably reports to work on time each working day.
Other duties as assigned
Qualifications
1 or more years of proven sales experience preferred but not required
High school diploma or GED or equivalent experience
A valid, non-restrictive Driver's License is required
Working Conditions
The employee lifts, pushes, pulls or carries objects; uses abdominal and lower back muscles to provide support over time without fatigue; and effectively lifts and carries heavy loads.
The position requires good manual dexterity (hand, hand and arm, two hands) and multi-limb coordination. It also requires the ability to quickly move arms and legs.
The employee must have excellent stamina.
Seeing with the ability to read reports, data, statistics and information on computer screens are required.
What We Offer:
Competitive base pay + commission & bonus ($70k - 80k avg. with Top Performers earning $100-120k)
Best-in-class paid-training program with commission eligibility
This role requires travel for a mandatory 3‑week regional training class. Travel accommodations will be provided.
Company-generated leads - no cold calling required!
Company service vehicle and fuel card provided
Performance opens doors to elite recognition, trips & events
Upward mobility - we promote from within 80% of the time
When you win, you own it—our Employee Ownership Program lets you share the upside.
Tuition Reimbursement Program - we invest in your development!
Work-life balance - 2 weeks PTO and 6 paid holidays
US: Affordable and comprehensive benefits package including medical, dental, vision, long & short-term disability, company-paid life insurance, 401(k) and company match & paid maternity leave
Canada: Affordable and comprehensive benefits package including medical, dental, long & short-term disability, and company paid life insurance
Related keywords
Foundation SolutionsWater ManagementConsultative SalesHome ImprovementConstructionWarranty WorkCustomer ServiceService TechnicianMaintenance VisitsLead Generation
Building the Nation's Confidence, One Foundation at a Time.
Industry
Construction
Company size
5,001-10,000 employees
Founded
2016
Headquarters
Virginia Beach , VA
LinkedIn followers
22,967
At Groundworks, we're more than just a company; we're a national movement towards safer, more secure foundations for homes and businesses across the United States. With a rich history of innovation and excellence, we specialize in foundation repair, basement waterproofing, crawl space encapsulation, and concrete lifting, underpinning the nation's confidence one foundation at a time.
Our mission is straightforward: to offer unparalleled expertise, service, and customer satisfaction, ensuring every project we undertake is built on solid ground. With years of experience and a presence in more than 60 locations nationwide, our certified professionals are committed to delivering industry-leading solutions tailored to the unique needs of our customers.
Why Groundworks? It's simple:
Nationwide Leadership: As the nation's leading provider, we're at the forefront of foundation and waterproofing solutions, setting standards and constantly innovating.
Unmatched Expertise: Our team of experts is unmatched in the industry, bringing deep knowledge and cutting-edge technology to every project.
Commitment to Quality: We stand by our work with lifetime warranties, ensuring peace of mind and confidence in every solution we deliver.
Customer Satisfaction: At the heart of everything we do is a commitment to our customers, from free inspections to transparent communication and beyond.
"Building the Nation's Confidence, One Foundation at a Time" isn't just our tagline; it's our promise to you. Discover why thousands of homeowners and businesses trust Groundworks for their foundation and waterproofing needs. Visit www.Groundworks.com to learn more about our services, explore our projects, and connect with a local expert today.
Offices: 1741 Corporate Landing Pkwy, Virginia Beach , VA 23454, US · 1600 Providence Hwy, Walpole, Massachusetts 02081, US · 77 Riverway Rd, Belgrade, Montana 59714, US · 3819 N Susquehanna Trail, Shamokin Dam, Pennsylvania 17876, US · 6035 Galley Rd, Colorado Springs, Colorado 80915, US
Foundation RepairCrawl Space RepairBasement WaterproofingConcrete Liftingand Crawl Space EncapsulationConstructionVirtualizationService IndustryBuilding MaintenanceSoftware
How much do Customer Service & Support jobs in Alabama pay?
Based on 729 listings with disclosed salaries, most customer service & support jobs in Alabama pay between $40k–$100k per year. Individual offers vary with seniority, company size, and specialization.
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