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About Alloy.ai Alloy.ai is the Commerce Intelligence System for consumer brands. We unify data from 500+ sources — ERPs, retailers, ecommerce platforms, and distributors — into a single source of truth your team can bet …
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Washington, District of Columbia, United States · Hybrid
$94k–$198k/yr
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Skills: eDiscovery Project Management, EDRM, Litigation Support, Budget Development, Quality Assurance
Washington, District of Columbia, United States · On-site
$94k–$198k/yr
Job Title: Case Support Project Manager Job Category: Project and Program Management Time Type: Full time Minimum Clearance Required to Start: Public Trust Employee Type: Regular Percentage of Travel Required: None Type …
Skills: eDiscovery Project Management, EDRM, Relativity, Litigation Support, Budget Development
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Manage a portfolio of 15-30 SMB and Mid-Market customers, serving as the primary contact from onboarding through renewal. Drive retention and expansion by translating customer needs into measurable business outcomes and influencing the product roadmap.
Requires 2+ years of experience in SaaS Customer Success, consulting, or analytical client-facing roles. Candidates must possess strong analytical skills, project management abilities, and an ownership mindset.
About Alloy.ai
Alloy.ai is the Commerce Intelligence System for consumer brands. We unify data from 500+ sources — ERPs, retailers, ecommerce platforms, and distributors — into a single source of truth your team can bet their P&L on. Our proprietary commerce logic and AI Agents translate fragmented data into clear demand signals and prepare execution-ready actions — automatically. Sales and Supply Chain teams at brands like Liquid I.V., Crayola, and Valvoline use Alloy.ai to capture every revenue window, protect margins, and keep products on the shelf. From signal to action. Instantly.
Alloy.ai is a fast-growing, well-funded startup with an expanding presence across the world. Our team hails from successful startups, leading tech companies and Fortune 100 enterprises. We believe deeply in fostering individual ownership, iterating to excellence, focusing on what matters, communicating openly & respectfully, and supporting one another.
We encourage people of all backgrounds to apply. Alloy.ai is committed to creating an inclusive culture, and we celebrate diversity of all kinds.
We are growing our Client Solutions team to support and expand Alloy’s Mid-Market and Enterprise customer segments. These customers represent a critical part of our business, requiring both scalable execution and high-impact, value-driven engagement.
As a Senior Customer Success Manager, you will operate with a high degree of autonomy and ownership, balancing depth with key accounts and efficiency across your portfolio, while contributing to how we scale Customer Success across the company. You will understand their needs and priorities, translate them into attainable objectives and successfully execute against them. You’ll engage with a diverse set of customer challenges, gaining hands-on experience in demand-side analytics and helping customers drive measurable outcomes with their retail partners. You'll help us build a deep understanding of key metrics used by different retailers and trade partners across the supply chain and with this knowledge, and drive increased profitability for our customers with their ability to make faster and more informed decisions.
At Alloy, we value our customers above everything else. We believe that the success of the companies we work with, and of the individuals within them, is perhaps the single most important and valuable indicator of our product’s performance and our own potential. Every part of the organization works toward this objective, and Client Solutions takes the lead.
The knowledge you accumulate as you interact with customers will be foundational to influencing Alloy’s product roadmap, value statement, and market positioning.
You thrive in a small team where you can make a big impact. You are confident in your toolkit and experience, but you also love to pick up new skills and knowledge.
You are a fast learner, ready to prove yourself in a challenging role with the expectation that you will rapidly pick up increased responsibilities.
You have an innate drive to be successful. You want to take initiative, tackle new obstacles and solve problems we have not encountered before. Each problem you solve will leave a mark, shaping the future of our company’s strategy.
You don’t shy away from even the most challenging problems and are relentless in always looking for better solutions. You pursue your personal objectives, but you are also comfortable working with an engineering-oriented team towards common goals. When you know a better way, you voice your opinion.
You are naturally drawn to analytical work but also think strategically and foster relationships. You can naturally switch between detail-oriented execution, communication with all involved parties, and prioritization based on added value. You love developing processes and playbooks that not only scale operations but drive additional value.
You think big and want to change the way an entire industry operates.
This role is a hybrid based in Washington, D.C. Hybrid is defined by our company as 3+ days/week in the office when not on vacation. Remote employees will not be considered for this role.
Flexible PTO – We trust our team to take the time they need to recharge and perform at their best
401(k) Matching Program – Helping you invest in your long-term financial future
Weekly Team Lunches – Regular opportunities to connect, collaborate, and build relationships across the team
Professional Development Budget – Dedicated resources to support your growth, whether through courses, certifications, or other learning opportunities
Monthly Transit Reimbursement - Covering your commute to make getting to the office seamless and stress-free
Paid Parental Leave - Dedicated time off to focus on your family during one of life’s most important transitions
The Commerce Intelligence System closing the gap between demand signals and action with agentic AI.
Alloy.ai is the Commerce Intelligence System for consumer brands, designed to close the gap between demand signals and profitable action. By unifying data from over 450 turnkey integrations—including ERPs, retailers, eCommerce platforms, and distributors—we provide a single source of truth for inventory and demand. Household brands like Liquid I.V., Crayola, and Valvoline use Alloy.ai to move at the speed of the consumer. We go beyond retrospective reporting by applying proprietary commerce logic to translate fragmented data into clear demand signals and advanced metrics, such as Unconstrained Demand, Weeks of Supply, and Total Inventory. Our team of AI Agents works 24/7 as an autonomous workforce: the Performance Reporting Agent automates executive digests and root-cause analysis, while the Replenishment Agent identifies stockouts and prepares execution-ready recovery orders for approval. For instant insights, Lens acts as an on-demand AI analyst that any stakeholder can interrogate using natural language. Alloy.ai synchronizes your entire finished goods value chain to transform operations into a profit-driven engine. We empower Sales to capture every revenue window, help Supply Chain safeguard service levels and Retailer Scorecards, and enable IT to replace fragile custom feeds with a secure, SOC2-compliant reporting layer. By shifting from shipment-based planning to real-time consumption sensing, Alloy.ai helps brands drive growth without waste and ensures products stay on the shelf. From signal to action. Instantly.
Offices: 548 Market St, San Francisco, California 94104, US · 355 Burrard St, Vancouver, British Columbia V6C 2G8, CA · Gontardstraße 11, Berlin, BE 10178, DE · 1550 Wewatta St, Denver, Colorado 80202, US · 1100 15th St NW, Washington, D.C., 20005, US
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