Principal Business Analyst

Department: Product & Delivery

Employment Type: Permanent - Full Time

Location: London or Manchester UK

Description

Key Responsibilities

• Lead the investigation of problems and design of business solutions using a range of research and analysis techniques.
• Identify, manage, and mitigate risks and issues.
• Gather, consolidate, and interpret complex information, presenting it clearly to both business and technical colleagues.
• Lead the design of solutions using process, workflow, or digital techniques (including BDD).
• Refine and develop ideas into viable solutions, enabling colleagues across roles (e.g. product managers, researchers, service designers, developers, and delivery managers) to contribute effectively.
• Provide thought leadership within Transform’s BA community, fostering an open culture of knowledge-sharing and best practice.
• Bring your own ideas, perspectives, and recommendations, drawing on both professional and personal experience.
• Lead clients in applying best practice, demonstrate account leadership, and ensure quality throughout delivery engagements.

• Role-model the behaviours and attitudes expected across the practice.
• Provide line management for junior BAs, supporting their growth and development.
• Play a key role in BA recruitment, helping attract and assess top talent.
• Maintain a growth mindset, championing new practices and innovations to keep Transform ahead of the curve.
• Contribute to wider business growth through capability and community development, knowledge-sharing, well-being initiatives, proposal development, and brand visibility.

Skills, Knowledge and Expertise

• Proven track record leading teams to improve how organisations deliver for their stakeholders.
• Experience mentoring and developing BAs, ideally within a community of practice.
• Experience in team growth activities, including recruitment.
• Ability to oversee and improve BA deliverables and outputs.
• Deep understanding of Agile methods and experience working in collaborative, multidisciplinary teams.
• Skilled in coaching customers on high-quality business analysis processes and techniques.
• Strong ability to capture and clearly articulate organisational needs.
• Experience using creative, engaging methods to bring requirements and solutions to life for stakeholders.
• Comfortable working with diverse disciplines and perspectives, aligning them into a shared vision.
• Strong problem investigation skills with the ability to guide teams toward effective solutions.
• Proficient at producing evidence, documentation, and reporting to track progress and communicate findings to stakeholders.
• Holder of a BCS Diploma in Business Analysis (or similar qualification).
• Demonstratable growth mindset with evidence of continuous learning and improvement.
• Experience of contributing to wider business growth initiatives and success, both as part of a team and individually.
• A growth mindset
• AI curious and ready to embrace opportunities

• Scrum Mastery or Delivery Management
• Product Management
• Data Modelling
• Testing / QA Management
• User Research or Service Design
• Consultancy

About us and our benefits

• We raise the bar
• We look out for each other
• We embrace our differences
• We shape a changing world
• We’re all in

• Holiday entitlement, 28 days with the option to buy/sell up to 5 days (note that 3 days are held for Christmas holidays)
• Day off (on or in the week of) your birthday
• Pension eligibility, up to 5% matched contributions
• Private healthcare
• Life assurance
• Enhanced maternity and enhanced paternity and shared parental leave
• Cycle to work schemes
• Gym & retail discounts
• Regular social events/activities
• A range of other benefits from our flexible benefits package