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The Systems Engineer is responsible for maintaining IT operational processes, including patching, vulnerability management, and network monitoring. They will also support IT risk management, audit activities, and the development of clear operational documentation.
Candidates should have experience in IT operations, governance, or infrastructure, with specific knowledge of patching, monitoring, and compliance reporting. Familiarity with IT service management frameworks like ITIL and security standards such as ISO 27001 is highly desirable.
Solutions 360, a service and technology services company of MDS Group is recruiting for a Systems Engineer.
The Systems Engineer role is responsible for supporting and strengthening core IT operational and governance processes across the organisation. This is a technical role ensuring effective patching coverage, compliance reporting, vulnerability remediation, and process development, while contributing to wider IT risk, audit, monitoring, and asset management activities.
This role acts as a key control function within IT Operations, helping to improve consistency, reduce risk, and support regulatory and audit requirements.
Key Role Accountabilities:
Patching & Vulnerability Management
· Provide operational cover for the IT patching team to ensure continuity of service.
· Own and maintain patching compliance reporting, ensuring accurate, timely, and audit‑ready outputs.
· Coordinate with technical teams to ensure vulnerabilities are prioritised, patched, and evidenced appropriately.
· Troubleshoot patch failures and restore services when appropriate.
Network Operations and Monitoring
· Provide operational cover for the IT Monitoring team to ensure continuity of service.
· Coordinate with technical teams to ensure that issues are prioritised, resolved, and logged appropriately.
· Maintain and configure network monitoring tools.
· Technical skills to resolve common monitoring issues including:
· Server resourcing e.g. disk space or CPU sizing.
· Active Directory and DNS issues
· Networking devices including switch and access points
· Website certificate renewals
· Backup failures
IT Process Development & Continuous Improvement
· Develop, document, and maintain IT operational processes, ensuring they are clear, consistent, and aligned to organisational standards.
· Communicate process changes effectively to the wider IT team.
· Deliver or coordinate training and knowledge sharing sessions where required to embed new or updated processes.
Operational Risk, Audit & Assurance Support
· Assist with IT Risk Management activities, including risk identification, documentation, and remediation.
· Support internal and external IT audits by collecting evidence and responding to audit requests.
· Contribute to asset management, and other core operational processes as required.
Qualifications & Experience:
· Experience in IT Operations, IT Governance, or an IT infrastructure role.
· Experience working with patching, vulnerability management, network monitoring or security remediation processes.
· Demonstrable experience producing operational or compliance reporting.
· Experience developing and documenting IT processes, policies, or procedures.
· Familiarity with IT audit, risk management, or compliance activities.
· Knowledge of IT service management frameworks (e.g. ITIL) and security standards (e.g. ISO 27001) is desirable.
Experience with Microsoft Azure administration and Windows.
Who you are
· A collabroator with a proactive mindset and a focus on continual improvement.
· Strong understanding of IT operational control environments.
· Excellent written communication skills, with the ability to produce clear, concise documentation. High attention to detail and a methodical approach to governance and compliance tasks.
· Ability to work independently and take ownership of processes.
· Strong stakeholder engagement skills, with the confidence to work across technical and non‑technical teams.
· Experience working in a regulated environment and supporting audits or regulatory reviews.
· Familiarity with vulnerability management tools, patching platforms, monitoring platforms or reporting dashboards.
We began in Portugal 40 years ago. Since then, we focus on specialisation and knowledge, on an international network, on people and on technology. We have innovated, grown and become a multinational group specialising in insurance and risk consulting.
With an active presence in 11 countries – Portugal, Brazil, Spain, Angola, Mozambique, Switzerland, Malta, Chile, Cyprus, Mexico and USA – we also operate around the world through Brokerslink, a global broking company, founded by MDS in 2004. Brokerslink manages a network of brokers and speciality risk and consulting firms located in 141 countries.
We are part of The Ardonagh Group, the world’s largest independent broking group in the United Kingdom and one of the top 20 brokers in the world, posting revenue over USD$1.5Bn, employing 11,000+ people across 250 offices. This operation amplifies our access to specialist resources, technology, and the ability to offer innovative solutions as well as the highest standards of service to our customers anywhere in the world.
MDS is an equal opportunity employer. All applicants will be considered and analysed regardless of ethnicity, religion, gender identity, sexual orientation, national origin, age, or disability status.
#MDS
A MDS é um grupo multinacional com mais de 40 anos de experiência em corretagem de seguros, resseguros, consultoria de riscos e gestão de benefícios. Faz parte do Grupo Ardonagh, um dos 20 maiores brokers do mundo. Presente em Portugal, Brasil, Espanha, Angola, Moçambique, Chile, EUA, México, Suíça, Malta e Chipre, a MDS atua globalmente através da Brokerslink, uma rede de corretagem com parceiros ao redor do mundo. Com serviços inovadores, a MDS se posiciona como uma consultoria para milhares de empresas e clientes particulares na gestão de seus seguros e riscos, compreendendo e antecipando as necessidades de proteção dos clientes. Proteger o seu mundo é a nossa ambição. Onde quer que vá, a MDS está lá.
Offices: Porto , PT · Avenida Dra. Ruth Cardoso, 8.501 - Lado A, 29º andar, São Paulo, SP 05425-070, BR · Avenida Almirante Barroso 81, 26° andar, Rio de Janeiro, RJ 20031-005, BR · Rua Marechal Deodoro, 945, 3º andar, Curitiba, PR 80060-010, BR · Rua Dr. Léo de Carvalho, 74, 25º andar, Blumenau, SC 89036-239, BR
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