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Full-time
bachelor degree, postgraduate degree
401(k) plan with matching company contributions, Comprehensive Medical, Dental Care, Vision Care, Paid parental leave at 100% of salary, Paid Time Off
Posted 19d ago
Apply by Nov 11
~40 hrs/week
Responsibilities
The Senior Director co-leads the strategic oversight and operational management of a large commercial real estate loan portfolio, specifically focusing on Freddie Mac requirements. The role involves managing portfolio risk, leading a high-performing asset management team, and maintaining critical relationships with agency partners and borrowers.
Requirements
Candidates must have a bachelor's degree and at least 12 years of commercial real estate asset management experience, including 8-10 years with agency multifamily portfolios. Proven expertise in managing distressed assets, special servicing, and leading professional teams is required.
Full job description
JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Position Summary
The Senior Director, Asset Management provides senior-level oversight and strategic leadership for a large and complex commercial real estate loan servicing portfolio. This role is a co-lead position and will partner with a peer Senior Director to jointly lead an Asset Management team dedicated to the Freddie Mac portfolio, sharing accountability for strategic direction, operational standards, and performance culture. This role partners directly with agency representatives, internal credit and risk teams, borrowers, and executive leadership to manage portfolio risk, drive operational performance, and ensure compliance with investor and regulatory requirements.
Key Responsibilities
Strategic Leadership & Portfolio Oversight
Co-lead end-to-end oversight of a large multifamily real estate loan portfolio, with primary accountability for process, risk identification, escalation, and strategy.
Establish and enforce asset management policies, procedures, and governance frameworks aligned with Freddie Mac lender requirements and investor guidelines.
Drive innovation and process improvements; identify technology solutions to achieve operational efficiencies.
Lead ongoing risk analysis across the loan portfolio, ensuring timely risk detection, appropriate monitoring, and escalation of heightened criticized and special servicing situations.
Monitor exception reports and controls to ensure data accuracy, process adherence, and regulatory compliance.
Develop quality assurance procedures and standards; communicate risk findings to senior leadership.
Partner with horizontal leadership to develop portfolio and industry reviews that forecast emerging themes, risks, and opportunities.
Team Management & Development
Co-lead, mentor, and develop a high-performing asset management team, fostering a culture of professional development, innovation, and accountability.
Conduct performance reviews, set individual and team objectives, and provide on-going coaching and training on risk mitigation, agency guidelines, and market trends.
Build cross-functional partnerships with originations, underwriting, closing, credit, compliance, and legal teams.
Client & Stakeholder Relations
Foster and maintain strong working relationships with Freddie Mac, and other agency or investor partners.
Manage borrower relationships, providing exceptional customer service while upholding loan document requirements and investor obligations.
Hold the designated Chief Servicing Officer role for Freddie Mac, representing the firm’s platform at industry events and conferences.
Reporting & Governance
Develop and deliver executive-level reporting on portfolio performance, risk trends, watch list composition, and action plan status.
Ensure servicing processes, procedures, and reporting adhere to agency requirements and drive continuous process improvement.
Participate in and assist with regulatory examinations, internal audits, and investor reviews as required.
Qualifications
Education
Bachelor's degree in Finance, Accounting, Business Administration, Real Estate, or related field required.
Master's degree (MBA or MS in Real Estate Finance) strongly preferred.
Experience
Minimum 12+ years of progressive commercial real estate asset management or loan servicing experience.
At least 8–10 years of experience managing agency multifamily loan portfolios.
Demonstrated experience leading and developing teams of asset management professionals.
Significant experience managing distressed and special servicing situations, including loan workouts and dispositions.
Proven track record of delivering measurable financial impact through portfolio risk management and recovery outcomes.
Skills & Competencies
Deep knowledge of agency guidelines, multifamily loan structures, and servicing compliance requirements.
Exceptional analytical skills including financial modeling, property operating statement analysis, rent roll review, and complex scenario modeling.
Strong leadership and people management skills; ability to prioritize, delegate, and drive a high-performance culture.
Excellent written and verbal communication skills; ability to effectively present to senior executives, boards, agency partners, and external stakeholders.
Client-facing credibility with senior-stakeholder management and influencing skills.
Proficiency in loan servicing platforms, Microsoft Office Suite (Excel, Word, PowerPoint), and Argus (preferred).
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Location:
On-site –Houston, TX
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Accepting applications on an ongoing basis until candidate identified.
Powered by data and commercial real estate experts, JLL illuminates a clear path, so you can execute with certainty.
Industry
Real Estate
Company size
10,001+ employees
Headquarters
Chicago, Illinois
LinkedIn followers
2,367,461
JLL (Jones Lang LaSalle Incorporated) is a leading global commercial real estate services and investment management company. Founded in 1783, JLL operates in more than 80 countries with 113,000+ professionals and $23.4 billion in annual revenue. Ranked Fortune 500 #175.
In a market where timing separates leaders from followers, you need a partner who helps you move with precision. That's what JLL delivers—with clarity powered by unmatched data, confidence from a firm built to last and certainty backed by execution that performs across the real estate lifecycle.
What services does JLL provide?
Property Management, Leasing Advisory, Capital Markets, Workplace Strategy, Project and Development Services, Design, Sustainability Solutions, and Real Estate Technology
What makes JLL unique?
• Intelligence that illuminates the path forward: Our research teams publish 2,000+ reports annually across 60+ markets. JLL Falcon – our proprietary AI platform for commercial real estate – combines decades of expertise, the industry's richest data and generative AI to surface patterns before they become consensus, putting you ahead of the curve.
• Relationships built to last: With 240+ years of history, we're chosen by 95% of top global investors and half of the Fortune 500, with a 99% retention rate. You get a partner who's navigated every market cycle and knows what's coming next.
• Execution at scale: With 113,000+ professionals across 80+ countries, we deliver coordinated solutions with consistent quality wherever you operate. You get one partner who sees the complete picture and executes globally.
Recognition
• Fortune's World's Most Admired Companies — 10 years
• World's Most Ethical Companies (Ethisphere) — 18 years
• EPA Energy Star Sustained Excellence Award — 14 years
Headquartered in Chicago, Illinois | NYSE: JLL
JLL combines data intelligence with commercial real estate expertise so you can See a Brighter Way.
Offices: 200 East Randolph Drive, Chicago, Illinois 60601, US · 30 Warwick Street, London, W1B 5NH, GB · 9 Raffles Place, #39-00 Republic Plaza, Singapore, 048619, SG · 330 Madison Ave, 4th Floor, New York, NY 10017, US · 4 Park Plz, Suite 900, Irvine, CA 92614, US
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Companies currently hiring include AECOM, H&R Block, Turner & Townsend, KBR, Inc., Worley, among others. Browse the listings above to see every active employer.
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