About Capgemini Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enter…
Skills: ServiceNow Architecture, Enterprise Service Management, ITSM, HRSD, CSM
About Capgemini Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enter…
Skills: Incident Management, IT Service Management, ITIL Framework, Major Incident Coordination, Stakeholder Communication
About Capgemini Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enter…
About Capgemini Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enter…
Skills: Data Analysis, Reporting, Dashboard Development, Power BI, Tableau
About Capgemini Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enter…
Skills: Data Analysis, Reporting, Power BI, Tableau, Excel
Account Executive - SAP Academy for Customer Success, Egypt (Early Talent)
Cairo, Cairo, Egypt · Hybrid
Mid level$5.4B raised
We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talen…
Skills: Sales, Prospecting, Business development, Customer success, Cloud revenue growth
Company Description Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics. For Enterprises, these are key factors of success. For us, they're our core expertise. We work with global iconic brands. We…
Business Development Representative | Ventures Onsite
Cairo, Cairo, Egypt · On-site
Entry level
Ventures ONSITE (www.venturesonsite.com), a product by Ventures Middle East is a subscription based platform utilized as business development tool providing accurate and detailed information on completed, on-going and fu…
Skills: Sales coordination, Lead generation, Business development, Time management, Professional communication
Account Specialist, French Speaking, Europe (Cairo-based)
Cairo, Cairo, Egypt · On-site
Mid level
About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore…
Skills: Business development, Account management, Strategic planning, Data analysis, Communication
Account Specialist – Turkish Speaking, MEA (Cairo-based)
Cairo, Cairo, Egypt · On-site
Mid level
About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore…
Skills: Business development, Account management, Data analysis, Strategic planning, Communication
Account Specialist - French Speaking, MEA (Cairo-based)
Cairo, Cairo, Egypt · On-site
Mid level
About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore…
Skills: Business development, Account management, Strategic planning, Data analysis, Communication
Property Finder is the leading property portal in the Middle East and North Africa (MENA) region, dedicated to shaping an inclusive future for real estate while spearheading the region’s growing tech ecosystem. At its co…
Skills: Salesforce, Sales Operations, Revenue Operations, Data Analysis, Process Optimization
Job Description Role Summary We are looking for an experienced Senior Scrum Master to lead Agile delivery initiatives across multiple teams and projects. You will be responsible for facilitating Scrum ceremonies, coachin…
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring …
Skills: Project planning, Scheduling, Primavera P6, MS Office, Construction management
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring …
Job Summary The Office Manager provides high-level administrative, operational, and coordination support to the Country Lead, ensuring smooth day-to-day execution of business priorities. This role acts as a central point…
Skills: Administrative support, Calendar management, Travel coordination, Visa processing, Excel
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was fo…
This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the clie…
Skills: Consultative selling, Full-cycle sales, HubSpot, Prospecting, Lead conversion
This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the clie…
Skills: Sales Development, Lead Qualification, Outbound Prospecting, HubSpot, CRM Management
Job Description Worker TypeEmployee Job TypeRegular At AtkinsRéalis, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctio…
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Full-time
bachelor degree
Posted 4d ago
~40 hrs/week
Responsibilities
The ESM Tool Architect is responsible for designing and governing the Enterprise Service Management architecture, primarily using the ServiceNow platform. This includes defining solution blueprints, managing integrations with enterprise systems, and driving automation and workflow optimization.
Requirements
Candidates should have 7-10 years of experience in ServiceNow or ESM architecture and a strong understanding of ITIL and SIAM frameworks. A bachelor's degree in Computer Science or a related field is preferred, along with fluency in English.
Full job description
About Capgemini
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.
Role Description:
We're looking for a passionate and experienced ESM Tool Architect to join our vibrant team! As the ESM Tool Architect, you will be responsible for designing, governing, and evolving Enterprise Service Management (ESM) tool architecture—primarily based on the ServiceNow platform—ensuring scalability, security, and alignment with business processes across IT and enterprise functions such as HR, Facilities, Security, and Customer Service.
Responsibilities:
Design and own the ESM tool architecture in alignment with ServiceNow best practices. • Define target architecture, solution blueprints, and integration patterns for ESM ecosystems. • Lead the implementation and continuous evolution of ServiceNow modules (e.g. ITSM, HRSD, CSM, ITOM). • Ensure governance, platform standards, and overall instance health across ESM tools. • Define and maintain the ESM roadmap aligned with business and service management objectives. • Design and manage integrations between ServiceNow and enterprise systems (e.g. ERP, CRM, monitoring tools). • Drive automation, workflow optimization, and self-service enablement initiatives. • Collaborate with delivery teams, platform owners, and process stakeholders to ensure architectural alignment.
Experience & Qualification:
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field (preferred). • Minimum 7–10 years of experience in Enterprise Service Management, ServiceNow architecture, or solution architecture. • Proven leadership experience in architecting and delivering enterprise-scale ServiceNow or ESM solutions. • In-depth understanding of ServiceNow platform architecture, ITIL, SIAM, and service management frameworks. • Excellent communication, interpersonal, and problem-solving skills. • Fluency in written and spoken English. • Strong analytical and reporting skills. • Proficiency in ESM and integration tools, including ServiceNow, API integrations, and enterprise system platforms.
Related keywords
ServiceNowESMITSMHRSDCSMITOMITILSIAMEnterprise Service ManagementSolution ArchitectureAPI IntegrationsERPCRMWorkflow AutomationGovernanceService Management
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.
Make it real | www.capgemini.com
Offices: Place de l'Étoile, 11 rue de Tilsitt, Paris, France 75017, FR · Hullenbergweg 294, Amsterdam, North Holland 1101 BV, NL · 1601 Bryan St, Dallas, TX 75201, US · 595 Collins St, Melbourne, VIC 3000, AU · Fauststraat 3, Apeldoorn, Gelderland 7323 BA, NL
OutsourcingProcess ConsultingPackage Based SolutionsCustom Solution DevelopmentApplication ManagementArtificial IntelligenceBusiness ConsultingCloudDigitalManaged Services
How many Consulting jobs are open in Cairo, Egypt right now?
There are currently 760 open consulting positions in Cairo, Egypt listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Consulting roles in Cairo, Egypt?
Companies currently hiring include PwC, Capgemini, Orange Business, Accenture, Egis, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Consulting jobs in Cairo, Egypt?
Yes — 226 of the 760 open consulting positions offer remote or hybrid work (76 remote, 150 hybrid).
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