Parsippany, New Jersey, United States · Hybrid
$108k–$149k/yr
At GAF, we cover more than buildings. We cover each other. No matter what role, tenure, or track, under this roof you are empowered to be there for your teammates, your customers, and especially your community. Under thi…
Skills: Voice of the Customer (VoC), Customer Journey Mapping, Quantitative Research, Qualitative Research, Stakeholder Management
Newark, New Jersey, United States · Hybrid
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, t…
Skills: Defect Management, Data Analytics, XML, Bilingual Spanish, Agile
West Windsor, New Jersey, United States · On-site
About Plug and Play Plug and Play is one of the most active early-stage venture investors globally. Since 1998, we’ve backed 2,000+ startups — including PayPal, Dropbox, SoundHound, and LendingClub — and operate across 6…
Skills: Technical Diligence, Venture Capital, AI Systems Evaluation, Market Analysis, Enterprise Software
Cedar Knolls, New Jersey, United States · Hybrid
Reset your expectations of a health and wellness agency. From our inception, Fingerpaint has been driven by an unstoppable collective spirit of possibility. It's that curiosity that's at the heart of everything we do. Fr…
Skills: Marketing Strategy, Client Relationship Management, Budget Management, Creative Brief Development, Pharmaceutical Advertising
Toms River, New Jersey, United States · Hybrid
$65k–$71k/yr
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Dare to bring your unique perspective? At Novogradac, we value indiv…
Skills: Tax Accounting, Audit Engagements, Business Research, Data Analysis, Client Relationship Management
Jersey City, New Jersey, United States · On-site
$250k–$500k/yr
Role Overview The Global Head of Hardware & Complex Vendor Management is a senior leader within the Technology Vendor Management Office (VMO) and is accountable for optimizing the enterprise’s hardware and complex vendor…
Skills: Vendor Management, IT Commercial Management, Contract Negotiation, Cost Optimization, TCO Modelling
Somerset, New Jersey, United States · On-site
$55k–$85k/yr
About Us Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and servi…
Skills: Public Sector Contracting, Contract Compliance, Profitability Analysis, Training Development, Stakeholder Management
Newark, New Jersey, United States · Remote OK
$87k–$119k/yr
Horizon Blue Cross Blue Shield of New Jersey empowers our members to achieve their best health. For over 90 years, we have been New Jersey’s health solutions leader driving innovations that improve health care quality, a…
Skills: Data Analysis, Project Management, Facilitation, Public Speaking, Interpersonal Communication
New Jersey, United States · Hybrid
$112k–$182k/yr
About Us Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and servi…
Skills: Infrastructure Design, Pre-sales, Cloud Computing, Data Center Technologies, Virtualization
Jersey City, New Jersey, United States · Hybrid
$120k–$150k/yr
Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates. As emplo…
Skills: Outbound Prospecting, Solution Selling, Pipeline Generation, Contract Negotiation, Value Proposition Development
Mount Laurel, New Jersey, United States · Hybrid
$92k–$149k/yr
Work Location: New York, New York, United States of America Hours: 40 Pay Details: $92,220 - $149,310 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities…
Skills: Regulatory Issue Validation, Financial Crimes Compliance, Audit Methodology, Risk Management, Stakeholder Management
Mahwah, New Jersey, United States · On-site
$70k–$150k/yr
Job Description Job Description About Acrisure Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual…
Skills: Business Development, Client Relationship Management, Consultative Selling, Pipeline Management, Revenue Forecasting
Mahwah, New Jersey, United States · Hybrid
$96k–$135k/yr
Req ID: 376707 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are…
Skills: Microsoft .NET, DevSecOps, Azure DevOps, Windows Operating Systems, Microsoft Azure
Woodbridge Township, New Jersey, United States · Hybrid
$145k–$177k/yr
At Mott MacDonald, we trust our brilliant people to do brilliant things in engineering, management, and development services, supporting multisector project work in over 150 countries. As one of the largest employee-owne…
Skills: Hydrology, Hydraulics, H&H Modeling, Stormwater Management, Flood Risk Engineering
Morristown, New Jersey, United States · On-site
$112k–$180k/yr
Company Description Tasked with tackling a labyrinth of payers and organized customers, with limited resources, payer marketers can sometimes feel trapped between a rock and—well…you know. Which is why our clients need a…
Skills: Market Access Analytics, Strategic Consulting, Healthcare Data Analysis, Client Leadership, Team Mentoring
Short Hills, New Jersey, United States · On-site
$125k–$140k/yr
As a Health and Benefits Director, you will be a leader on the client service team and will be responsible for fostering relationships cross the client organization. You will be responsible for managing a wide array of p…
Skills: Plan Design, Project Management, Vendor Procurement, Client Relationship Management, Health and Welfare Consulting
Jersey City, New Jersey, United States · On-site
$133k–$215k/yr
Join the Corporate Tax team! JPMorgan Chase is seeking to hire an experienced tax professional to join our Corporate Tax Planning Group as a Vice President focusing on US-international tax matters. The Corporate Tax Plan…
Skills: US-International Tax Planning, Foreign Tax Credits, Subpart-F, FDDEI, Cross-border Tax
Berkeley Heights, New Jersey, United States · Hybrid
Do you have experience in Commercial Risk? Are you an inquisitive, organized, meticulous individual who would like to apply their experience to our dynamic and engaging industry? If so, this may be the next step in your …
Skills: Client Relationship Management, Commercial Risk Management, Data Analysis, Presentation Skills, Time Management
Newark, New Jersey, United States · Hybrid
$150k–$175k/yr
Rockstar is recruiting for a forward-thinking healthcare company on a mission to transform primary care by empowering nurse practitioners to own and operate their practices. By providing tailored products and services wi…
Skills: Value Based Care, Population Health Strategy, Medicare ACO Management, Risk-Based Contracting, Clinical Transformation
Jersey City, New Jersey, United States · Hybrid
Tiger Analytics is an advanced analytics consulting firm. We are the trusted analytics partner for several Fortune 100 companies, enabling them to generate business value from data. Our consultants bring deep expertise i…
Skills: Data Governance, Data Lineage, GCP, SQL, Python
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The CX Insights Manager is responsible for designing and executing Voice of the Customer (VoC) initiatives to drive customer-led strategic business decisions. This includes managing the research roadmap, creating customer journey maps, and collaborating across functions to translate data into actionable experience optimizations.
Requires a Bachelor's degree in a research-related field and at least 7 years of experience in CX, UX, or marketing research. Candidates must be proficient in both quantitative and qualitative methodologies and possess strong executive communication skills.
At GAF, we cover more than buildings. We cover each other. No matter what role, tenure, or track, under this roof you are empowered to be there for your teammates, your customers, and especially your community. Under this roof, we don’t back down from hard work– we support one another in pursuit of something bigger. We define the future while leading the present. And under this roof, we own our opportunities. Becoming the market leader only happens when everyone feels they have the opportunity, and the support, to thrive. We are GAF. And under this roof, we protect what matters most.
Job Summary
The Customer Experience (CX) Insights Manager plays an integral role in establishing GAF as the industry leader by building a clear connection to customer needs and empowering the organization to make customer-led, strategic business decisions. This position has end-to-end accountability for designing, executing, and translating consistent Voice of the Customer (VoC) initiatives within GAF's Customer Experience Office.
This highly visible role drives the CX insights and research agenda, managing day-to-day execution while guiding priorities to successfully build and accomplish an aggressive research roadmap. The ideal candidate will act with integrity and leadership, making thoughtful recommendations that differentiate customer "wants" to deliver upon true "needs." They will engage in healthy debate and challenge the status quo across all levels of management—including executive leadership—to ensure the customer is at the center of decision-making.
Operating at the intersection of customer strategy and enterprise execution, this role partners with internal teams and the greater centralized GAF insights network. The CX Insights Manager will act as an unbiased subject matter expert, ensuring that all customer feedback is rigorously gathered, systematically stored, and seamlessly communicated to all relevant teams across the business.
Essential Duties
CX Strategy & VoC Framework Design:
• Strategic Partnership: Partner with cross functionality to represent the CXO and understand/prioritize high level strategy and business needs. Design and implement consistent, scalable methodologies for seeking, capturing, and translating the Voice of the Customer (VoC) across multiple enterprise touchpoints. Integrate frontline employee feedback mechanisms alongside external VoC to capture a holistic perspective of operational friction and customer delivery barriers.
• Insights Subject Matter Expertise: Serve as the in-house expert on research integrity. Ensure that survey designs, feedback-gathering mechanisms, and the translation of data into insights are structurally rigorous, objective, and entirely unbiased.
• Insight Governance & Collaboration: Partner with the centralized insights network to govern the structure and standard classification of CX data within GAF’s central repository. Act as a strategic orchestrator to ensure findings are seamlessly communicated across the business, breaking down informational silos and driving cross-functional adoption.
• Insight Collaboration: Work in lockstep with the centralized insights network and peer insights teams across GAF to ensure all CX insights are systematically stored, organized, and available in our central repository. Actively communicate findings across the business to prevent informational silos.
Research Strategy & Execution:
• Own the CX Insights Roadmap: Partner with internal business owners to define, anticipate, and solidify research needs as the market evolves. Handle the ongoing alignment, resource planning, and socialization of the roadmap with key stakeholders across the organization.
• Insights-Led Engagements & Facilitation: Lead, facilitate, and curate internal and external cross-functional insights engagements, including workshops, focus groups, and ideation sessions. Own the end-to-end delivery (from methodology to action-oriented dissemination) of impactful sessions that illuminate gaps in the customer experience while bringing customer needs to light to drive action.
• Cross-Functional Enterprise Alignment: Serve as the CX insights point person for priority enterprise initiatives, participating in cross-functional teams to ensure customer experience data directly informs broader marketing, sales, product, and operations strategies.
• Journey Mapping & Experience Design: Utilize qualitative and quantitative insights to architect end-to-end Customer Journey Maps that uncover and improve "moments of truth" across the enterprise. Partner with business units to translate these maps into actionable experience design frameworks, closing the loop between data collection and experience optimization.
Project Management:
• End-to-End Project Management: Own day-to-day execution responsibilities for multiple insights projects of varying size and complexity, including requirement gathering, defining research methodologies, participant recruitment, and questionnaire/discussion guide development.
• Vendor and Platform Ownership: Oversee agency partners, research service providers, and outside vendors when additional resources or external perspectives are required. Manage licenses, onboarding, and tool standardization across the function to ensure a consistent, high-level experience.
Bachelor’s Degree or advanced degree, preferably with a focus in Statistics, Research, Psychology, Cognitive Science, Anthropology, Human Factors, HCI/CS, Marketing, General Management, or related fields required
Master’s degree preferred
Experience: 7+ years of related experience in customer experience research, user experience research, marketing research, marketing analytics, or management consulting.
Tools & Technology: Experience with a broad range of CX/Marketing Research tools and technology, including online insights and VoC management platforms.
Journey Mapping: Proven capability in creating customer journey maps, service blueprints, or other analytical visual models used to effectively convey the customer perspective to cross-functional teams.
Methodology: Experience with quantitative research (survey design, response effects, sampling, crosstabs, statistical concepts) and qualitative/user-centered design methods (individual and group interviews, diary studies, direct observation, think-aloud usability testing).
Communication & Influence: Excellent communicator (both written and verbal) with strong business acumen, relationship building, and stakeholder management skills. Proven ability to synthesize complex insights into compelling narratives for executive leadership.
This position is based in our Parsippany, NJ corporate headquarters which currently operates on a hybrid in-office schedule. Though employees are welcome to work in our office on Friday, this position must be performed in-office on Monday through Thursday, with the option to work remotely from the employee's home office on Friday.
Qualifications Preferred
Industry Experience: Experience working in the Building Materials space or adjacent complex, multi-audience industries strongly preferred (e.g., managing B2B and B2C dynamics across contractors, owners, and distributors).
Certifications: Professional certifications in Customer Experience (CCXP), Marketing Research, or User Experience Research preferred.
Facilitation Skills: Effective facilitation and moderation skills for leading cross-functional workshops or qualitative customer sessions.
Travel Requirements: Up to 30% travel
GAF complies with federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR Services at 833-HR-XPERT.
We believe our employees are our greatest resource. We offer competitive salary, benefits, 401k, and vacation packages for all full time permanent positions. We are proud to be an equal opportunity workplace. We are committed to equal employment opportunity on the basis of each candidate's qualifications, experience, and merit, without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know. If applying for positions in the U.S., must be eligible to work in the U.S. without need for employer sponsored visa (work permit).GAF AG is one of the EU market leaders for cross-platform Earth Observation based solutions & services.
GAF AG is an e-GEOS (Telespazio/ASI) company located in Munich and Neustrelitz, Germany. It is a leading earth observation company with an international reputation as an application-oriented provider of data, products and services relating to geo-information, data analytics, spatial IT and consulting for private and public clients. GAF AG offers state-of-the-art solutions for land monitoring, natural resources management, water and environment, emergency management and security, mining and geology, agriculture, forestry and climate change. Since 1985, the company has successfully completed more than 1000 projects worldwide
Offices: Arnulfstraße 199, München, Bayern 80634, DE · Augustastraße 18a, Neustrelitz, Mecklenburg_vorpommern 17235 , DE
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