Washington, District of Columbia, United States · Hybrid
$188k–$282k/yr
Job Description At Zendesk, we’re revolutionizing what’s possible in Customer Experience (CX) and Employee Services (ES). Every interaction becomes impactful through our unified Resolution Platform, powered by best-in-cl…
Skills: Presales, Solutions Consulting, SaaS Architecture, AI/ML, LLMs
Washington, District of Columbia, United States · On-site
$86k–$163k/yr
Overview Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world’s leading financial centers –…
Skills: Change Management, Project Management, Business Analysis, Process Analysis, Stakeholder Management
Washington, District of Columbia, United States · On-site
$90k–$128k/yr
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring …
Skills: Project Management, Stakeholder Management, Team Leadership, Project Planning, Budget Management
Washington, District of Columbia, United States · On-site
$235k–$390k/yr
The Securities & Public Advisory team is seeking associates with 2-6+ years of substantial experience in either private securities offerings and/or securitization OR general bank lending (including syndicated lending), a…
Skills: Private Securities Offerings, Securitization, Bank Lending, Syndicated Lending, Asset-Backed Lending
Washington, District of Columbia, United States · On-site
$260k–$435k/yr
The Securities & Public Company Advisory department is seeking mid-level to senior associate with a minimum of 3 years of substantial experience in securitization, structured finance, structured products, corporate and/o…
Skills: Securitization, Structured Finance, Structured Products, Corporate Finance, Real Estate Finance
Washington, District of Columbia, United States · Hybrid
Content & Compliance Analyst Location: Remote but ideally in DMV area or within distance to DC for occasional meetings in DC. Position Overview The Correspondence & Content Management Analyst provides Advisory and Assist…
Skills: Correspondence Management, Records Management, Content Management, Business Process Improvement, Quality Assurance
Washington, District of Columbia, United States · On-site
$260k–$390k/yr
The Securities & Public Advisory department is seeking a 3-6th year bankruptcy/restructuring associate with experience at a major law firm. Our ideal candidate will have experience in large restructurings, in and out of …
Skills: Bankruptcy, Financial Restructuring, Secured Creditors Representation, Transactional Restructuring, Restructuring Litigation
Washington, District of Columbia, United States · Hybrid
$150k–$190k/yr
Overview Steampunk is seeking a Senior Project Manager to advance the Risk Operations (RiskOps) implementation for a large-scale federal cybersecurity and compliance program. You will drive program management activities …
Skills: Project Management, Risk Operations, Cybersecurity Compliance, Stakeholder Management, Agile Methodology
Washington, District of Columbia, United States · Hybrid
A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesavi…
Skills: Python, Java, C++, TypeScript, JavaScript
Los Angeles, California, United States · Hybrid
$79k–$102k/yr
Are you an experienced landscape architect ready to contribute to complex, high‑visibility infrastructure projects that shape the future of North America’s energy, employment, and public landscapes? At ERM, you’ll lead l…
Skills: Landscape Architecture, AutoCAD, Adobe Creative Suite, Project Management, Planting Design
Washington, District of Columbia, United States · Hybrid
$150k–$165k/yr
Bully Pulpit International is an outcomes agency made up of strategists, data scientists, and artists. We come from politics, brands, and government and we communicate without barriers and measure what matters. We have m…
Skills: Campaign Management, Digital Paid Advertising, Public Affairs, Client Management, Team Leadership
Washington, District of Columbia, United States · Hybrid
$105k–$125k/yr
HKA is a global leader in risk mitigation, dispute resolution, and expert witness services. We tackle complex challenges with our multi-disciplinary expertise. As trusted consultants and advisors, we deliver solutions in…
Skills: Resource Planning, Operational Efficiency, Financial Data Interpretation, Power BI, CRM Systems
Washington, District of Columbia, United States · On-site
$135k–$165k/yr
Savantage Solutions is seeking a Federal Financial Management System Analyst to join our onsite federal support team. This is a growth-track role built for an early-career accounting professional ready to move beyond tra…
Skills: Federal Accounting, USSGL, AI-Assisted Research, Data Analysis, Oracle APEX
Washington, District of Columbia, United States · On-site
$75k–$110k/yr
Savantage Solutions is seeking a Federal Financial Management System Analyst to join our onsite federal support team. This is a growth-track role built for an early-career accounting professional ready to move beyond tra…
Skills: Federal Accounting, USSGL, AI-Assisted Research, Data Analysis, Oracle APEX
Washington, District of Columbia, United States · On-site
$63k–$132k/yr
Company Description Founded in 1989, SOSi is among the largest private, founder-owned technology and services integrators in the defense and government services industry. We deliver tailored solutions, tested leadership,…
Skills: Risk Assessment, Internal Control Testing, FOCI Management, Compliance Monitoring, Corrective Action Planning
Washington, District of Columbia, United States · On-site
Company Description Founded in 1989, SOSi is among the largest private, founder-owned technology and services integrators in the defense and government services industry. We deliver tailored solutions, tested leadership,…
Skills: Program Management, Intelligence Planning, Risk Mitigation, Cost Management, Schedule Management
Washington, District of Columbia, United States · On-site
$121k–$238k/yr
Company Description Founded in 1989, SOSi is among the largest private, founder-owned technology and services integrators in the defense and government services industry. We deliver tailored solutions, tested leadership,…
Skills: Program Management, Intelligence Planning, Risk Mitigation, Cost Management, Schedule Management
Washington, District of Columbia, United States · On-site
$121k–$238k/yr
Company Description Founded in 1989, SOSi is among the largest private, founder-owned technology and services integrators in the defense and government services industry. We deliver tailored solutions, tested leadership,…
Skills: Program Management, Intelligence Planning, Risk Mitigation, Cost Management, Schedule Management
Washington, District of Columbia, United States · On-site
$63k–$132k/yr
Company Description Founded in 1989, SOSi is among the largest private, founder-owned technology and services integrators in the defense and government services industry. We deliver tailored solutions, tested leadership,…
Skills: Intelligence Planning, Operational Planning, JOPES, Crisis Action Planning, Red Teaming
Washington, District of Columbia, United States · On-site
Company Description Founded in 1989, SOSi is among the largest private, founder-owned technology and services integrators in the defense and government services industry. We deliver tailored solutions, tested leadership,…
Skills: Intelligence Planning, Operational Planning, JOPES, Crisis Action Planning, TS/SCI Clearance
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Lead technical discovery and architect AI-driven CX and ES solutions to solve complex customer challenges. Drive the end-to-end technical sales cycle and collaborate cross-functionally to align customer needs with the product roadmap.
Requires 5+ years of presales or solutions consulting experience in SaaS or enterprise software with deep knowledge of AI technologies. A bachelor's degree and expertise in domains like CCaaS or ITSM are expected.
At Zendesk, we’re revolutionizing what’s possible in Customer Experience (CX) and Employee Services (ES). Every interaction becomes impactful through our unified Resolution Platform, powered by best-in-class AI, data, and transformative cloud technologies.
We’re leading the charge against outdated contact center solutions, helping top brands worldwide deliver smarter, faster, and more personal service at scale. Our rapid innovation and AI leadership have earned the trust of thousands of forward-thinking businesses.
As a Senior Sales Engineer, you’ll be at the forefront of transforming how leading brands leverage Zendesk’s AI-powered platform. As a trusted advisor and technical thought leader, you’ll take the lead in navigating complex customer challenges. Delivering innovative, scalable solutions that turn ambitious goals into measurable results. Working closely with Sales, Product, Engineering, and Customer Success, you’ll architect strategies that drive operational excellence, empower customer growth, and set new standards for service in a rapidly evolving landscape.
What You’ll Be Doing:
Lead Technical & Business Discovery: Conduct thorough discovery sessions to understand customer challenges, perform AI readiness assessments, and design tailored demos, and proofs of value that demonstrate Zendesk’s differentiated value.
Architect AI-Driven CX & ES Solutions: Translate advanced AI/ML capabilities (such as automation, conversational bots, predictive analytics, and orchestration)into clear, business-focused narratives for diverse audiences from IT to the C-suite.
Drive Technical Strategy Through the Sales Cycle: Own the end-to-end technical engagement, from qualification and design through pilot execution. , Ensuring each solution aligns with customer goals and compliance standards.
Integrate & Scale: Architect secure, scalable solutions leveraging Zendesk APIs, middleware, telephony systems, and cloud platforms (AWS, Azure, GCP) that enable seamless workflows and automation.
Collaborate & Influence: Work cross-functionally to align customer needs with Zendesk’s product roadmap, influence future innovations, and ensure a unified go-to-market strategy.
Measure & Optimize Impact: Use Zendesk analytics and AI performance metrics (sentiment analysis, ticket deflection, time-to-resolution) to demonstrate ROI and inform continuous improvement.
Champion AI Adoption: Collaborate with Customer Success to drive AI adoption through value realization initiatives and continued promotion of new AI capabilities.
Stay Ahead of the Curve: Continuously build your expertise in AI, automation, and evolving CX and ES technologies, sharing insights that position Zendesk as a market thought leader.
What You Bring:
5+ years of presales or solutions consulting experience in SaaS, CX, enterprise software environments, or equivalent experience in similar environments.
Strong knowledge of web/scripting technologies and SaaS architectures.
Proven experience designing and executing customer pilots and proofs of concept that demonstrate business value.
Deep understanding of AI technologies (LLMs, ChatGPT, NLP, MCP automation frameworks) and their practical applications in CX.
Expertise in one or more of the following domains: CCaaS, Customer Service software, ITSM, Business Intelligence, Workforce Management, or Integration & Middleware.
Strong analytical and storytelling abilities. Able to connect technical capabilities to strategic business impact.
Demonstrable domain expertise in one or more Vertical Industries
Excellent interpersonal, communication, presentation, and writing skills.
Bachelor’s degree or equivalent work experience (graduate degree a plus).
Willingness and ability to travel as required
Who You Are:
Strategic & Consultative: You think beyond features. Framing solutions around measurable customer outcomes.
Technically Fluent: You have a deep curiosity for how AI and automation are reshaping customer experience.
Collaborative Influencer: You work seamlessly across functions, aligning teams and earning stakeholder trust.
Customer-Obsessed: You listen deeply, empathize authentically, and design with the customer at the center.
Analytical Storyteller: You turn data and metrics into compelling business insights.
Innovative Problem Solver: You approach challenges creatively leveraging technology to unlock new opportunities and value.
#LI-MY1
The US annualized OTE (On Target Earnings) range for this position is $188,000.00-$282,000.00 with a pay mix of 80/20 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.
Self-improving AI agents that learn, adapt, and outperform. On every channel, on any platform.
Move beyond deflection. Deliver real resolutions with self-improving AI agents that learn, adapt, and outperform, on every channel, on any platform.
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Based on 2596 listings with disclosed salaries, most consulting jobs in District of Columbia pay between $81k–$219k per year. Individual offers vary with seniority, company size, and specialization.
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