Ohmstede Industrial Services, Inc. Job Template - IT Helpdesk Technician
Deer Park, Texas, United States · On-site
Mid level
About Us We offer fully integrated field services including management and execution of turnarounds, specialty maintenance, nested maintenance, and small capital projects. Our values, culture, and mindset are to complete…
Skills: Technical support, Helpdesk, Hardware troubleshooting, Software troubleshooting, PC imaging
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Ohmstede Industrial Services, Inc. Job Template - IT Helpdesk Technician
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Full-time
associate degree, bachelor degree
Competitive salary, Benefits package
Posted 8d ago
Apply by Sep 4
~40 hrs/week
Responsibilities
The IT Helpdesk Technician provides first and second-level technical support, including troubleshooting hardware and software issues for end-users. They are also responsible for configuring PC equipment, managing system security access, and documenting problem resolutions.
Requirements
Candidates must have at least two years of experience in a complex applications environment and strong troubleshooting skills. A two-year technical degree is preferred, and applicants must possess a valid driver's license and the ability to lift up to 50 lbs.
Full job description
About Us
We offer fully integrated field services including management and execution of turnarounds, specialty maintenance, nested maintenance, and small capital projects. Our values, culture, and mindset are to complete each project safely, per specification, within budget, and on schedule.
Job Summary
This position will be responsible for providing first and second-level support for a variety of IT applications and technologies.
Essential Duties & Responsibilities
Helpdesk: Serves as first point of contact for employees needing technical assistance. Provide technical and end-user support for issues directed to the helpdesk. This includes immediate support over the phone, resolution of tickets at your desk or hands-on in-person assistance. Triage incoming helpdesk requests, resolving those of a more general nature, and when necessary, assign the issue to appropriate IT staff members. Document resolution of issues when closing helpdesk tickets. Create & maintain formal procedures for problem resolution to share across the team. Will work with others on the team to balance workload and provide coverage during all posted hours of support.
Software Testing & Support: Work with the support team to resolve issues that arise in purchased software applications, including shadowing users to observe errors, testing to duplicate errors, reporting issues to vendors and working with them to obtain fixes, resolving end-user procedural questions, documenting procedures, testing new updates and enhancements.
Image, configure, repair & deploy PC laptop computers and related components (monitor, dock, etc.). Maintain accurate inventory with use of company asset tracking system.
System Security: Provide application and network security including creating and deleting network IDs or application logins, assigning folder permissions, and granting application security access.
Qualifications
#ois
Interested applicants must have the following:
Excellent customer support skills, in person, over the phone, and in writing
Strong work ethic and can-do attitude
Professional demeanor and be a team player
Commitment to Innovation & Improvement
Dedication to improving the experience of interacting with computers for end-users
Logical problem-solving skills and a willingness to learn
Attention to details
Ability to multi-task and follow-up on requests
Strong software and hardware troubleshooting experience
Knowledge of Exchange, Teams, Office, Active Directory
Knowledge of PC imaging, BitLocker, end-point patching
Apple iPhone troubleshooting and support
Working knowledge of network operating systems, including Windows, Citrix, VMWare, etc.
The preferred candidate will have completed a two-year computer program at a technical college, but a four-year degree in Computer Science would be desirable.
Two or more years of experience supporting a complex applications environment is required. Equivalent combinations of training and related experience may be acceptable.
Must comply with Ohmstede’s drug and alcohol policy.
Must have a valid driver’s license.
TWIC card may be required.
Physical Demands
Ability to lift up to 50 lbs.
Lifting and transporting of moderately heavy objects, such as computers and peripherals.
Work Environment
The primary work environment will be within an office setting.
Equal Opportunity Employer
As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled
Affirmative Action Policy
Please review our Affirmative Action Policy.
Notice to Prospective Employees
Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.
Ohmstede Industrial Services is a proven industry leader in turnaround and specialty maintenance services, management and execution. Headquartered in Houston, Ohmstede Industrial Services performs in excess of 3.2 million man-hours annually across North America. Our culture and mindset is to complete each project safely, per specification, within budget and schedule. We are capable, qualified, equipped, and ready to support your next turnaround, outage, maintenance or small capital project. We look forward to assisting you; for more information, please visit www.ohmstede.com/our-services/turnaround-specialty-maintenance or call us toll free 1-888-803-5295.
Offices: 801 Georgia Ave, Deer Park, Texas 77536, US · 4250 LA-30, St Gabriel, Louisiana 70776, US · 1750 Swisco Rd, Sulphur, Louisiana 70665, US · 950 West Jade Avenue, Port Arthur , Texas 77640, US · 1301 Cathead Rd, Corpus Christi, Texas 78409, US
How many Construction jobs are open in Deer Park, TX right now?
There are currently 87 open construction positions in Deer Park, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Construction roles in Deer Park, TX?
Companies currently hiring include Taurus Industrial Group, LLC, Zachry Group, Brown & Root Industrial Services, LLC, Turner Industries, USA DeBusk, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Construction jobs in Deer Park, TX?
Yes — 3 of the 87 open construction positions offer remote or hybrid work (1 remote, 2 hybrid).
How do I apply for Construction jobs in Deer Park, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.