Jobs at Ohmstede Industrial Services Inc. (Now Hiring) — 1 open

Ohmstede Industrial Services, Inc. Job Template - IT Helpdesk Technician

Deer Park, Texas, United States · On-site

Mid level

About Us We offer fully integrated field services including management and execution of turnarounds, specialty maintenance, nested maintenance, and small capital projects. Our values, culture, and mindset are to complete…

Skills: Technical support, Helpdesk, Hardware troubleshooting, Software troubleshooting, PC imaging

Ohmstede Industrial Services, Inc. Job Template - IT Helpdesk Technician

Ohmstede Industrial Services Inc.

Deer Park, Texas, United States • On-site

Apply

Mid level

Tired of cold applications?

Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.

Full-time
associate degree, bachelor degree
Competitive salary, Benefits package
Posted 8d ago
Apply by Sep 4
~40 hrs/week

Responsibilities

The IT Helpdesk Technician provides first and second-level technical support, including troubleshooting hardware and software issues for end-users. They are also responsible for configuring PC equipment, managing system security access, and documenting problem resolutions.

Requirements

Candidates must have at least two years of experience in a complex applications environment and strong troubleshooting skills. A two-year technical degree is preferred, and applicants must possess a valid driver's license and the ability to lift up to 50 lbs.

Full job description

About Us

We offer fully integrated field services including management and execution of turnarounds, specialty maintenance, nested maintenance, and small capital projects. Our values, culture, and mindset are to complete each project safely, per specification, within budget, and on schedule.

Job Summary

This position will be responsible for providing first and second-level support for a variety of IT applications and technologies.

Essential Duties & Responsibilities

Helpdesk: Serves as first point of contact for employees needing technical assistance. Provide technical and end-user support for issues directed to the helpdesk. This includes immediate support over the phone, resolution of tickets at your desk or hands-on in-person assistance. Triage incoming helpdesk requests, resolving those of a more general nature, and when necessary, assign the issue to appropriate IT staff members. Document resolution of issues when closing helpdesk tickets. Create & maintain formal procedures for problem resolution to share across the team. Will work with others on the team to balance workload and provide coverage during all posted hours of support.
Software Testing & Support: Work with the support team to resolve issues that arise in purchased software applications, including shadowing users to observe errors, testing to duplicate errors, reporting issues to vendors and working with them to obtain fixes, resolving end-user procedural questions, documenting procedures, testing new updates and enhancements.
Image, configure, repair & deploy PC laptop computers and related components (monitor, dock, etc.). Maintain accurate inventory with use of company asset tracking system.
System Security: Provide application and network security including creating and deleting network IDs or application logins, assigning folder permissions, and granting application security access.

Qualifications

#ois

Interested applicants must have the following:
- Excellent customer support skills, in person, over the phone, and in writing
- Strong work ethic and can-do attitude
- Professional demeanor and be a team player
- Commitment to Innovation & Improvement
- Dedication to improving the experience of interacting with computers for end-users
- Logical problem-solving skills and a willingness to learn
- Attention to details
- Ability to multi-task and follow-up on requests
Strong software and hardware troubleshooting experience
Knowledge of Exchange, Teams, Office, Active Directory
Knowledge of PC imaging, BitLocker, end-point patching
Apple iPhone troubleshooting and support
Working knowledge of network operating systems, including Windows, Citrix, VMWare, etc.
The preferred candidate will have completed a two-year computer program at a technical college, but a four-year degree in Computer Science would be desirable.
Two or more years of experience supporting a complex applications environment is required. Equivalent combinations of training and related experience may be acceptable.
Must comply with Ohmstede’s drug and alcohol policy.
Must have a valid driver’s license.
TWIC card may be required.

Physical Demands

Ability to lift up to 50 lbs.
Lifting and transporting of moderately heavy objects, such as computers and peripherals.

Work Environment

The primary work environment will be within an office setting.

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Affirmative Action Policy

Please review our Affirmative Action Policy.

Notice to Prospective Employees

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.

Related keywords

IT HelpdeskTechnical SupportHardware TroubleshootingSoftware TroubleshootingPC ImagingActive DirectoryMicrosoft ExchangeMicrosoft TeamsMicrosoft OfficeNetwork SecurityAsset TrackingBitLockerCitrixVMWareiPhone SupportEnd-point Patching

About Ohmstede Industrial Services Inc.

LinkedIn Visit site

Industry: Oil and Gas
Company size: 1,001-5,000 employees
Headquarters: Deer Park, Texas
LinkedIn followers: 13,419

Ohmstede Industrial Services is a proven industry leader in turnaround and specialty maintenance services, management and execution. Headquartered in Houston, Ohmstede Industrial Services performs in excess of 3.2 million man-hours annually across North America. Our culture and mindset is to complete each project safely, per specification, within budget and schedule. We are capable, qualified, equipped, and ready to support your next turnaround, outage, maintenance or small capital project. We look forward to assisting you; for more information, please visit www.ohmstede.com/our-services/turnaround-specialty-maintenance or call us toll free 1-888-803-5295.

Offices: 801 Georgia Ave, Deer Park, Texas 77536, US · 4250 LA-30, St Gabriel, Louisiana 70776, US · 1750 Swisco Rd, Sulphur, Louisiana 70665, US · 950 West Jade Avenue, Port Arthur , Texas 77640, US · 1301 Cathead Rd, Corpus Christi, Texas 78409, US

Turnaround ServicesSpecialty MaintenanceExchanger Maintenance & RepairsTower ServicesBolt Torque / TensioningField MachiningTank Repair & MaintenancePiping & Specialty Welding ServicesPlanning & SchedulingProject Management

View all jobs at Ohmstede Industrial Services Inc.

About Ohmstede Industrial Services Inc.

LinkedIn Visit site

Industry: Oil and Gas
Company size: 1,001-5,000 employees
Headquarters: Deer Park, Texas
LinkedIn followers: 13,419

View all jobs at Ohmstede Industrial Services Inc.

Similar companies hiring

bp (579)Global Partners LP (542)Southland Steel Fabricators, Inc. (508)PETRONAS (485)USA Compression (466)HALLIBURTON ENERGY SERVICES (453)ExxonMobil (445)NOV (437)MOL Group (435)Cameron, a Schlumberger company (382)MFA Oil Company (258)Chevron Holdings Inc. (Manila Shared Services Center) (254)

Jobs at Ohmstede Industrial Services Inc. (Now Hiring) — 1 open

Ohmstede Industrial Services, Inc. Job Template - IT Helpdesk Technician

Ohmstede Industrial Services, Inc. Job Template - IT Helpdesk Technician

Tired of cold applications?

Responsibilities

Requirements

Full job description

About Us

Job Summary

Essential Duties & Responsibilities

Qualifications

Physical Demands

Work Environment

Equal Opportunity Employer

Affirmative Action Policy

Notice to Prospective Employees

Related keywords

About Ohmstede Industrial Services Inc.

About Ohmstede Industrial Services Inc.

Similar companies hiring

Tools

Explore

Platform

Clera

Tools

Explore

Platform

Clera