Welcome to Merit Restorations. We specialize in mitigating and rebuilding residential and commercial properties damaged by fire, water, storms, and other disasters. We partner with leading insurance carriers and handle e…
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Full-time
401(k), Dental insurance, Health insurance, Life insurance, Vision insurance, Flexible PTO
Posted 7d ago
~40 hrs/week
Responsibilities
The Emergency Response Coordinator is responsible for responding to property damage emergencies, assessing damage, and securing service agreements with clients. They also manage relationships with industry partners and ensure a seamless transition of signed jobs to the production team.
Requirements
Candidates should have prior experience in restoration, construction, insurance, or outside sales, along with the ability to work in high-pressure environments. A valid driver's license and the flexibility to work 24/7/365, including nights and weekends, are required.
Full job description
Welcome to Merit Restorations.
We specialize in mitigating and rebuilding residential and commercial properties damaged by fire, water, storms, and other disasters. We partner with leading insurance carriers and handle everything from emergency cleanup to complete rebuilds, with a focus on safety, integrity, and advocacy. As entrepreneurs, we take full ownership of the work we do and the families we serve.
At Merit, our purpose is simple and non-negotiable: we work together as a team so we can change lives. Teamwork is the foundation of everything we do—because teamwork creates impact, and impact changes lives. We exist to help people, and the only way we do that at the highest level is by moving as one team, aligned in mission, values, and execution.
Why we exist. We exist for two families. The families we serve and the families inside this company. When we work together and serve our clients at the highest level, both families win.
As an Emergency Response Coordinator (ERC) for Merit Restorations, you are the first face of Merit in moments that matter most. You arrive on scene during emergencies, earn trust under pressure, and guide property owners through their first step toward recovery—while confidently securing emergency service agreements that launch the restoration process.
This is a field-based, high-impact sales role for someone who thrives in urgency, leads with empathy, and takes ownership of results. This position operates remotely in the field, responding on-scene throughout Northern Virginia and West Virginia, with 24/7 emergency availability.
ESSENTIAL DUTIES & RESPONSIBILITIES
Core duties and responsibilities include the following. Other duties may be assigned.
Emergency Response Sales & Client Engagement
Respond immediately to fire, water, mold, storm, and catastrophic property losses.
Assess damage on site and clearly present Merit’s emergency mitigation and restoration services.
Lead distressed property owners through next steps with clarity, confidence, and compassion.
Secure signed work authorizations and contracts in high-pressure, emotionally charged situations.
Educate customers on the insurance process while positioning Merit as their trusted partner.
Field Sales Execution & Lead Conversion
Convert emergency leads into signed jobs through professional on-scene sales execution.
Track close rates, signed agreements, and pipeline activity to drive personal performance.
Document all site visits, photos, notes, and customer interactions accurately in CRM systems (HubSpot, DASH).
Partner, Agency & Community Coordination
Build and maintain strong working relationships with first responders, plumbers and emergency trades, property managers, and insurance adjusters.
Serve as Merit’s primary on-scene representative for property owners and industry partners.
Participate in community outreach, relationship-building, and visibility efforts to expand referral networks.
Job Handoff & Internal Coordination
Ensure clean, complete handoff of signed jobs to Project Managers and mitigation teams.
Coordinate dispatch and coverage with other ERCs as needed to maintain 24/7 response.
Communicate clearly and consistently to ensure a seamless transition from sales to production.
Emergency Support (When Needed)
Perform or assist with basic emergency services such as board-ups when required.
Safely operate in active loss environments, including damaged or hazardous conditions.
WHAT MAKES THIS ROLE DIFFERENT
This is not a desk job. This is not a clock-in, clock-out role. You will be in the field—often nights, weekends, and holidays—helping people when they are overwhelmed and unsure of what to do next.
Purpose-Driven Work: You show up in moments that matter and help people take their first step toward recovery.
High-Energy Environment: No two days are the same. You move fast, think clearly, and lead with urgency.
Performance-Based Opportunity: Compensation is tied to results, with real upside for driven performers.
Autonomy + Team Support: You own your territory and outcomes, backed by a strong operations and leadership team.
Mission-First Culture: We value ownership, grit, integrity, and growth—personally and professionally.
This role is for someone who leads with heart, operates with discipline, and closes with confidence.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Experience & Technical
Prior experience in restoration, construction, insurance, or outside sales preferred.
Proven ability to perform in fast-paced, high-pressure environments.
Strong verbal and written communication skills.
Comfortable gathering, documenting, and relaying critical information to adjusters, Project Managers, and clients.
Willingness to learn the restoration industry quickly if not already experienced.
Character & Competencies
Compassionate and emotionally intelligent—you know how to connect with people in crisis.
Calm, focused, and decisive under pressure.
Confident presenting value and asking for commitment.
Accountable—you own your numbers, follow through, and communicate clearly.
Energetic, driven, and comfortable working independently in the field.
Self-motivated, disciplined, and results-driven, with strong organizational skills and excellent follow-through.
Solid decision-making skills with the ability to own outcomes.
Licensing & Physical Requirements
Availability for 24/7/365 emergency response.
Valid driver’s license with a clean driving record.
Physically capable of operating in the field, including lifting up to 25 lbs and exposure to weather, debris, and active loss environments.
Able to access damaged structures when required.
TRAVEL + SHIFT EXPECTATIONS
This is a field-based, on-call emergency response role.
Evening, weekend, overnight, and holiday availability is required.
You will cover emergency leads within your assigned region and support team coverage as needed.
Primary coverage region includes Northern Virginia and West Virginia.
401(k) - match up to 4%
Dental insurance
Health insurance (medical coverage details provided during initial interviews and onboarding)
Life insurance
Vision insurance
Flexible PTO
Company Vehicle and Fuel Card
Company Phone (and all other necessary IT equipment)
As a full-service General Contractor, Merit Restorations mitigates and handles repairs, and rebuilds residential and commercial properties that have been damaged by fire, water, storms, hail and other disasters.
We ensure safety, stability, protection and advocacy. When your home or property is damaged by a fire, flood, storm, or other disaster call and we’ll take care of the rest — responding fast, cleaning up and starting the insurance process for you with clarity and integrity.
We are a full-service restoration company that can handle your loss from simple cleanups to total rebuilds.
Offices: 125 E Hirst Rd, Suite 1A, Purcellville, Virginia 20132, US · 625 Innovation Dr, Suite 106, Chesapeake, Virginia 23320, US · 3135 Carroll Ave, Units G & H, Lynchburg, Virginia 24501, US · 2001 E Division St, Suite 101, Arlington, Texas 76011, US
general contractorconstructionwater mitigationinsurance restorationfire damagewater damagestorm damageinsuranceand remodelingConstruction
How many Construction jobs are open in Chesapeake, VA right now?
There are currently 300 open construction positions in Chesapeake, VA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Construction roles in Chesapeake, VA?
Companies currently hiring include Kokosing, ECS Group of Companies, MBP (McDonough Bolyard Peck), NearU, Técnico Corporation, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Construction jobs in Chesapeake, VA?
Yes — 14 of the 300 open construction positions offer remote or hybrid work (1 remote, 13 hybrid).
How do I apply for Construction jobs in Chesapeake, VA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.