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Full-time
bachelor degree
Medical Insurance, Prescription Drug Coverage, Dental Insurance, Vision Insurance, Teladoc Virtual Healthcare Services, Employee Assistance Program (EAP)
Posted 39d ago
~40 hrs/week
Responsibilities
Design and lead the end-to-end customer journey to ensure a luxury, white-glove experience across all touchpoints. Manage a team of Customer Experience Specialists and partner cross-functionally to standardize service delivery and monitor KPIs.
Requirements
Requires a bachelor's degree and over 5 years of experience in sales, customer experience, or manufacturing within the building products industry. Proven leadership in luxury retail or hospitality and proficiency with CRM systems are preferred.
Full job description
Job Description
Customer Experience Manager
Department: Sales Reports To: VP, Sales Schedule: 7:00 AM – 4:00 PM
Position Overview
The Customer Experience Manager is responsible for designing, leading, and continuously enhancing the end-to-end customer journey for Western Architectural Openings, part of MITER Brands. This role ensures a seamless, elevated experience across all touchpoints—from initial consultation through post-installation support—while reinforcing Western’s position as a luxury, design-forward brand.
This leader will build and inspire a high-performing team, implement best-in-class service models, and partner cross-functionally to deliver a differentiated, white glove customer experience.
Key Responsibilities
Design and continuously improve the end-to-end customer journey, ensuring a seamless, high-touch experience across all phases: pre-sale, order management, delivery, installation, and post-sale support
Lead, mentor, and develop a team of Customer Experience Specialists, fostering a culture of accountability, empathy, and proactive problem-solving
Implement and manage a single point of contact model, delivering concierge-level service and elevating the customer experience to align with Western’s luxury brand positioning
Develop and document best-in-class processes, playbooks, and training programs to standardize white glove service delivery
Partner cross-functionally with Operations, Sales, Marketing, Engineering, IT, and Service teams to ensure alignment and a consistent customer experience
Establish and monitor KPIs (customer satisfaction, response times, issue resolution, etc.) and leverage insights to drive continuous improvement
Act as a champion of the Western brand, ensuring every interaction reflects quality, professionalism, and premium service
Demonstrate MITER Brands’ Guiding Principles in all business interactions
Perform other duties as assigned
Qualifications
Proven leadership experience in customer experience, hospitality, luxury retail, or a related field
Demonstrated success designing and implementing customer-centric programs and service models
Passion for delivering white glove, concierge-level customer service
Strong communication, coaching, and team development skills
Experience with CRM systems, customer journey mapping, and performance metrics tools preferred
Ability to thrive in a fast-paced, evolving environment with a high degree of ownership and accountability
Education & Experience
Bachelor’s degree in Business, Marketing, Construction Management, or related field strongly preferred
5+ years of experience in sales, customer experience, service, or manufacturing within the window and door or building products industry
Travel Requirements
Travel required; occasional overnight travel may be necessary
Why Work for Western Architectural Openings & MITER Brands
Western Architectural Openings is part of MITER Brands, a leading manufacturer of premium windows and doors, known for innovation, craftsmanship, and customer commitment.
Luxury Meets Scale: Combine the design-forward, custom expertise of Western with the strength, resources, and growth of MITER Brands
Elevated Customer Experience Focus: Be part of a team redefining service standards in the architectural and building products space
Career Growth & Leadership Impact: Lead a function critical to the company’s success, with opportunities to shape strategy and grow your career
Collaborative Culture: Partner across departments to influence meaningful change and deliver exceptional outcomes
Innovation & Excellence: Work with a brand recognized for pushing boundaries in modern design and large-scale architectural solutions
Momentum & Stability: Join a rapidly growing organization with strong leadership, a clear vision, and a people-first mindset
What We Offer
At MITER Brands, we invest in your health, wealth, and wellness. Our comprehensive benefits package supports you and your eligible spouse/dependents while helping you achieve your personal and professional goals.
We offer competitive pay, a 401(k) with company match, and generous paid time off to help you maintain a healthy work-life balance.
Health & Wellness
Three comprehensive medical plan options
Prescription drug coverage
Dental insurance
Vision insurance
Teladoc virtual healthcare services
Employee Assistance Program (EAP)
Annual Wellness Clinic
Financial Protection
Company-paid Life Insurance
Voluntary Life Insurance
Company-paid Short-Term Disability
Company-paid Long-Term Disability
Supplemental Hospital Indemnity Insurance
Critical Illness Insurance
Accident Insurance
Additional Benefits
Paid Time Off (PTO) and paid holidays
401(k) retirement plan with company match
Tuition Reimbursement Program
Legal Insurance
Identity Theft Protection
Pet Insurance
Team Member Discount Program
MITER Brands, including MI Windows and Doors, Milgard, and PGT Innovations, is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, or any other protected status under applicable law.
Work Authorization and Sponsorship Disclosure:
The Company does not offer employer sponsorship at this time. Therefore, candidates must provide truthful and complete information regarding their eligibility to work in the U.S. and any current or future need for employment sponsorship. Misrepresentation regarding work authorization or sponsorship need at any stage of the hiring process will result in disqualification from consideration, rescission of an employment offer, or termination of employment.
United by Quality. Driven by Excellence.
We are a family of leading window and door brands united by our passion for quality and relentless pursuit of 100%. From our obsession with precision in manufacturing to our people-first culture, we foster the trust and extraordinary experiences that lead to long-term, mutually beneficial relationships. Guided under one focused vision, MITER BrandsTM strives to inspire deeper engagements and new possibilities for our team, customers, suppliers, and communities. Because business is always personal.
Based on 776 listings with disclosed salaries, most construction jobs in Arizona pay between $70k–$167k per year. Individual offers vary with seniority, company size, and specialization.
How many Construction jobs are open in Arizona right now?
There are currently 4,660 open construction positions in Arizona listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Construction roles in Arizona?
Companies currently hiring include Sundt Construction, Turner & Townsend, Lowe's Companies, Inc., Empire Cat, Johnson Controls, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Construction jobs in Arizona?
Yes — 406 of the 4660 open construction positions offer remote or hybrid work (113 remote, 293 hybrid).
How do I apply for Construction jobs in Arizona?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.