Job Title: Workforce Management Analyst Status: Non-exempt Reports to: Mgr - MSCC Workforce Management Department: Member Service Contact Center Job Code: 4302 Pay Range: $30.76 - $35.00/HR WHO WE ARE: Golden 1 Credit Un…
Description POSITION SUMMARY The Director of Membership Experience and Operations provides operational leadership for ACSA’s end-to-end membership lifecycle and member support experience. This role oversees membership op…
Skills: Operational Leadership, Workflow Optimization, Customer Service Management, Microsoft Dynamics 365, AMS Platforms
Overview NVISION® Eye Centers is one of the largest ophthalmology providers in the U.S., with over 100 centers across five states, including California, Oregon, Arizona, Texas, and Utah. An innovative leader in ophthalmo…
ABOUT HUB: In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the worlds' largest insurance brokers, our focus is dedicated to providing our customers with…
Skills: Commercial Lines Insurance, Account Management, Policy Administration, Customer Service, Microsoft Office Suite
Sacramento, California, United States · Remote Solely
$80k–$100k/yr
Senior
Remote, Nationwide – Seeking Manager, Coding Everybody Has A Role To Play In Transforming Healthcare At Vituity you are part of a larger team that is driven by our purpose to improve lives. We are dedicated to transformi…
Sacramento, California, United States · Remote Solely
$80k–$100k/yr
Senior
Remote, Nationwide – Seeking Manager, Coding Everybody Has A Role To Play In Transforming Healthcare At Vituity you are part of a larger team that is driven by our purpose to improve lives. We are dedicated to transformi…
Job Summary: Manages ambulatory operations to optimize patient care and support organizational goals. Drives implementation of action items, ensuring compliance with timelines and financial commitments. Develops and guid…
Skills: Ambulatory Operations, Population Management, Human Resource Management, Financial Management, Budgeting
Law Offices of Samer Habbas & Associates, P.C.
Pre-Litigation Assistant - Personal Injury
Sacramento, California, United States · Hybrid
$25/hr–$30/hr
Mid level
About Us Founded by Samer Habbas in 2006, the Law Offices of Samer Habbas & Associates has been serving justice and representing clients all across Southern California. For over a decade, our firm has lived up to its mis…
Skills: Case Management, Client Relationship Building, Legal Document Drafting, Medical Records Requesting, Active Listening
Job DetailsJob Location: Sacramento Office - Sacramento, CA 95820Education Level: High SchoolSalary Range: $22.00 - $22.00 HourlyTravel Percentage: Up to 50% Job Shift: AnyJob Category: In Home Direct SupportAre you look…
Skills: Direct care, Behavior management, Medication administration, Community integration, Daily living assistance
Sacramento, California, United States · Remote Solely
$80k–$100k/yr
Senior
Remote, Nationwide – Seeking Manager, Coding Everybody Has A Role To Play In Transforming Healthcare At Vituity you are part of a larger team that is driven by our purpose to improve lives. We are dedicated to transformi…
Skills: Medical Coding, People Management, CPT, ICD-10, Medical Terminology
Sacramento, California, United States · Remote Solely
$22/hr–$27/hr
Entry level
Remote, Nationwide – Seeking Credentialing Specialist Everybody Has A Role To Play In Transforming Healthcare At Vituity you are part of a larger team that is driven by our purpose to improve lives. We are dedicated to t…
Skills: Medical Credentialing, Salesforce, MS Excel, MS Word, MS PowerPoint
Multimedia Producer KTXL-FOX40 in Sacramento is seeking a motivated, self-starting team player to join our newsroom in a dynamic, multi-faceted role. This position is ideal for someone who thrives in a fast-paced, collab…
Skills: Newscast Production, Conversational Writing, News Judgment, Journalistic Ethics, Social Media Engagement
NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organ…
Description The Front Desk Agent serves as the first point of contact for guests, delivering exceptional customer service and ensuring a smooth check-in, check-out, and overall stay experience. This role requires profess…
Skills: Customer Service, Check-in/Check-out Procedures, Property Management Systems, Problem Solving, Interpersonal Communication
Join Us as a Service Advisor! About Kooner Fleet Management Solutions Kooner Fleet Management Solutions is one of the fastest-growing national providers of on-site fleet maintenance, preventative service, and mobile repa…
Build a career that builds communities. At Mercy Housing, your work creates homes, hope, and opportunity. Join a mission-driven team where mercy, justice, and respect guide everything we do, from empowering residents to …
Make a Real Difference, Every Single Day As a nonprofit leader in aging, Eskaton helps people live well, longer — with trusted guidance at every stage. We believe aging should be a vibrant, supported, and celebrate…
Skills: Property Management, Maintenance, Building Systems, Security Systems, Problem Solving
To be considered for this position, please upload your resume and cover letter at the prompt. Founded in 1955, the National Association of Social Workers (NASW) is the largest membership organization of professional soci…
Skills: Program Management, Curriculum Development, Stakeholder Management, Compliance Monitoring, Learning Management Systems
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$30/hr–$35/hr
Full-time
bachelor degree
Comprehensive Compensation Package, Well-being And Work-life Balance, Career Development And Growth, Rewards And Recognition, Diversity, Equity And Inclusion
Posted 52d ago
~40 hrs/week
Responsibilities
Analyze workforce data to forecast call volumes and manage schedules for over 400 employees. Monitor real-time queue performance and agent adherence to ensure service level goals are met.
Requirements
Requires a Bachelor's degree or equivalent experience and at least one year of workforce management experience in a financial institution. Experience with multi-channel environments like voice, digital, and chat is preferred.
Full job description
Job Title: Workforce Management Analyst Status: Non-exempt Reports to: Mgr - MSCC Workforce Management Department: Member Service Contact Center Job Code: 4302 Pay Range: $30.76 - $35.00/HR
WHO WE ARE: Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.
WHO YOU ARE:
WHAT YOU'LL DO:
Compile and analyze data from Workforce Management systems and other sources to support staffing and operational decisions.
Forecast call volume, workload, and staffing needs based on historical trends and business requirements.
Develop and manage work schedules for approximately 400+ employees, adjusting daily based on attendance, call volume, and operational activities.
Troubleshoot scheduling issues related to breaks, lunches, and time-off requests; coordinate approvals based on business needs.
Monitor queues and agent adherence in real time throughout the day; collaborate with supervisors to address deficiencies.
Analyze daily performance metrics, including logon time, talk time, average handle time, calls handled, transfers, and schedule adherence.
Provide analysis for ad-hoc reports requested by management (e.g., Quarterly Business Review).
Recommend solutions to improve workflow efficiency and achieve service level and wait time goals.
Assist Workforce Management Specialists as needed and support training initiatives for new products or process improvements.
Ensure compliance with state and federal regulations, including labor laws, bank secrecy, and anti-money laundering requirements.
QUALIFICIATIONS AND PREFERENCES:
Bachelor’s Degree or equivalent work experience required
1+ years of progressively responsible workforce management experience within a financial institution, including forecasting, scheduling, capacity planning, and real-time operations required
Experience supporting multi-channel environments, including voice, digital, and chat channels, in a fast-paced, customer-focused organization preferred
WHY JOIN US:
Golden 1 Credit Union provides its employees a market-competitive and internally equitable total rewards compensation package through a variety of programs. These programs are designed to attract, motivate, and retain employees that drive and support the achievement of Our Mission, Vision, and Strategic Goals. The Credit Union is committed a total rewards philosophy built on; a comprehensive compensation package, well-being and work-life balance, career development and growth, rewards and recognition, and a commitment to Diversity, Equity and Inclusion. We believe in fostering a workplace where every employee is recognized, valued, and motivated to contribute their best.
DISCLAIMER/INTENT AND FUNCTION OF JOB DESCRIPTIONS:
The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. Because the nature of positions and job functions can change over time, this job description is not designed to contain or be interpreted as a comprehensive inventory of all essential functions, duties, responsibilities and qualifications requirements of team members assigned to this job. Job duties may be changed or modified in the Credit Union’s discretion. The Credit Union will keep team members updated on key functions, duties, and requirements of their position by communications from the Credit Union and by updating the job description from time to time. Any team member with questions about the nature of their job duties is encouraged to consult with their supervisor.
Golden 1 is California's leading credit union. Insured by NCUA. Equal Housing Opportunity. NMLS #669333
Industry
Banking
Company size
1,001-5,000 employees
Founded
1933
Headquarters
Sacramento, CA
LinkedIn followers
24,267
Golden 1 Credit Union is one of the largest credit unions in the nation, proudly serving more than 1.2 million members with over $21 billion in assets. Founded in 1933 by 11 state employees in Sacramento, we have grown from a small cooperative into a trusted financial partner for Californians statewide.
Our mission is to deliver exceptional financial services and support that empower our members and communities. As a member owned, not for profit credit union rooted in a people helping people philosophy, we provide competitive rates, low to no fee products, reliable personal service, and meaningful investments in California communities.
With 70 locations across California, including Branches, Home Loan Centers, and Financial Resource Centers; along with 24/7 Mobile and Online Banking, 30,000 fee-free CO OP ATMs, and access to the CO OP Shared Branch Network, we offer convenient, accessible, and trusted financial solutions for all Californians.
Golden 1 is recognized year after year for excellence in member service, workplace culture, and community leadership. Recent honors include Fast Company's “Brands That Matter”, Forbes’ “America’s Best-In-State Employers” (five-time honoree), and American Banker’s “Best Credit Unions to Work For” (five consecutive years), among many other national and regional recognitions.
Offices: 8945 Cal Center Dr, Sacramento, CA 95826, US
How many Administrative jobs are open in Sacramento, CA right now?
There are currently 923 open administrative positions in Sacramento, CA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Sacramento, CA?
Companies currently hiring include Sutter Health, Vituity, Golden 1 Credit Union, College of Continuing Education (CCE) at Sacramento State, Costco Wholesale, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Sacramento, CA?
Yes — 254 of the 923 open administrative positions offer remote or hybrid work (111 remote, 143 hybrid).
How do I apply for Administrative jobs in Sacramento, CA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.