Head of Sales & Operations Location: Petaling Jaya, Selangor (On-site) Industry: Premium B2C Education & Training The Opportunity We are a premier, multi-award-winning education group in Southeast Asia. We are looking fo…
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Senior Analyst, Accounts Payable and Travel & Expense
Petaling Jaya, Selangor, Malaysia · Hybrid
Mid level
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Abbott
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Full-time
Competitive Base Salary, Performance-based Bonuses, Career Advancement Opportunities
Posted 45d ago
~40 hrs/week
Responsibilities
Lead the commercial and student-support teams to scale the revenue engine and optimize B2C sales processes. Architect a world-class student experience while rebuilding administrative workflows and implementing scalable SOPs.
Requirements
Requires 8-10 years of experience leading B2C sales and operations, specifically within education or high-touch service sectors. Must be a systems thinker proficient in CRM automation and an empathetic leader capable of driving high-performance teams.
Full job description
Head of Sales & Operations
Location: Petaling Jaya, Selangor (On-site)
Industry: Premium B2C Education & Training
The Opportunity
We are a premier, multi-award-winning education group in Southeast Asia. We are looking for a highly driven Head of Sales & Operations to take the reins of the commercial and student-support teams.
This isn't just a management role; this is a role for a builder. If you thrive at the intersection of high-volume consumer sales and flawless operational execution—and love turning operational chaos into scalable clarity—this is your sandbox.
Your Mission (The First 12–18 Months)
You will lead a dynamic, tight-knit team across Sales and Customer Success (Student Affairs), driving both sides to common goals of growth and service excellence.
Scale the Revenue Engine: Optimize B2C sales processes, maximize CRM utilization, and aggressively drive conversion rates from marketing funnels (like webinars) to active enrollments.
Engineer Operational Efficiency: Audit and rebuild administrative workflows. Implement tracking, automation, and SOPs that eliminate manual errors and shorten turnaround times.
Elevate the Customer Journey: Architect a world-class student experience from the very first touchpoint through graduation, establishing strict service standards and feedback loops.
Build a Winning Culture: Coach your team into a high-performing unit. Foster a culture anchored in accountability, data-driven decisions, and empathy.
Drive Cross-Functional Strategy: Partner directly with Marketing, Finance, and Tech to build seamless end-to-end automations (CRM workflows, e-invoicing) that support regional scalability.
Requirements
Who You Are
The B2C Expert: You have 8–10 years of experience leading B2C sales and operations, ideally within the education, training, or high-touch service sectors. (Note: This role operates at a rapid consumer-facing pace; candidates with purely B2B backgrounds will not be the right fit).
The Strategic Operator: You are equally comfortable designing high-level strategic roadmaps and getting your hands dirty in the operational weeds.
The Systems Thinker: You have a strong background in sales process design and are highly proficient with CRM systems and automation tools.
The Empathetic Leader: You balance strict performance management and KPI tracking with genuine coaching, empathy, and team-building skills.
Benefits
Why Make the Move?
Impact: Step into a pivotal leadership role where your operational systems will directly dictate the company's bottom line.
Growth: This role offers a clear, structured runway for advancement into a Regional Director-level position as the company expands its footprint across Asia.
Reward: Enjoy a highly competitive base salary paired with lucrative, performance-based bonuses tied to your sales, operational, and service metrics.
Related keywords
B2CEducationCRMSales FunnelsWebinarsStudent AffairsSOPsAutomationE-invoicingConversion RatesCustomer JourneyPerformance MetricsScalabilitySoutheast Asia
About Us:
MVC Resources is a fast growing Regional HR Service provider specializing in enabling talent and skills gap for executives and organisation. Since inception, MVC is instrumental in helping organisation to further grow their business from local, regional and global. Throughout the years, we have partnered with various organizations from start-ups, SMEs and MNCs in enabling talents, technologies and skills to grow. Our customers range across different industries and disciplines.
Offices: Kuala Lumpur, Wilayah Persekutuan 59200, MY · Indonesia Stock Exchange Tower 1 Level 3, Unit 304, Jl. Jendral Sudirman Kav 52-53, Desa/Kelurahan Senayan, Kec. Kebayoran Baru, Kota Adm., Jakarta Selatan, Jakarta, ID · Floor 5 Trung Tam Van Hoa Da Nang Building, No. 62 Tran Quang Khai street, Ho Chi Minh, VN
Talent DevelopmentHuman Capital ConsultingTalent Management Talent Assessmentand Management Consulting
How many Administrative jobs are open in Petaling Jaya, Malaysia right now?
There are currently 294 open administrative positions in Petaling Jaya, Malaysia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Petaling Jaya, Malaysia?
Companies currently hiring include DKSH, KPJ Selangor Specialist Hospital, Roche, MSD, Givaudan, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Petaling Jaya, Malaysia?
Yes — 92 of the 294 open administrative positions offer remote or hybrid work (0 remote, 92 hybrid).
How do I apply for Administrative jobs in Petaling Jaya, Malaysia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.