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Full-time
bachelor degree
Posted 2d ago
~40 hrs/week
Responsibilities
The role is responsible for managing all non-revenue guest-facing communications onboard to ensure brand consistency and luxury standards. This includes overseeing print production, managing the content library, and coordinating with onboard teams and external agencies.
Requirements
Candidates need a bachelor's degree in Marketing, Communications, or a related field and at least 3 years of experience in marketing or desktop publishing. Proficiency in Adobe Creative Suite, specifically InDesign, and the right to work in Italy are required.
Full job description
Where passion meets opportunity
The best of your adventures is the one you have yet to sail!
Job Purpose
An exciting opportunity exists for a talented Onboard Marketing Specialist to join our newly created luxury travel brand Explora Journeys. This role is based in our office in Milan.
The Onboard Marketing Specialist – Guest Communications is responsible for the accuracy, consistency, and aesthetic excellence of all non-revenue guest-facing communications onboard, ensuring every printed touchpoint reflects Explora Journeys’ luxury standards and supports a seamless, intuitive guest journey.
Working in close collaboration with onboard operations and corporate teams, this position acts as a guardian of clarity, consistency, and brand expression across the ship.
Key Accountabilities
Daily Guest Communications • Review all guest-facing messaging to ensure clarity, tone-of-voice consistency, and alignment with brand guidelines expected within a luxury hospitality environment. • Manage and update the content library across printed formats, ensuring accuracy, timeliness, and brand alignment. • Maintain full ownership of daily guest-facing informational content, supporting an effortless and intuitive onboard experience.
Cross-Functional Onboard Support • Serve as the primary daily point of contact for onboard Desktop Publisher teams, managing and prioritising non-revenue communication requests across hotel and marine operations with speed, accuracy, and sensitivity to guest perception. • Brief and coordinate external agencies on the creation and production of brochures, signage, and other non-revenue promotional materials, ensuring alignment with brand standards.
Guest Experience Quality Control • Oversee all non-revenue printed collateral, including in-suite materials, directional signage, maintenance notices, pool and deck signage, and menus, ensuring an elegant and unobtrusive guest experience. • Map and maintain all non-revenue in-suite and public-area communication touchpoints to ensure consistency and guest ease.
Content Management & Systems • Own all non-revenue text and imagery updates within the CMS and content library, ensuring consistency across all platforms. • Guarantee the precision and quality of English-language content and oversee translations into core languages for an international luxury guest audience. • Manage situational response and ad-hoc communications with discretion and speed, maintaining guest confidence and brand integrity.
Print & Production Ownership • Monitor all onboard printing operations, including printer management, printing guidelines, stationery standards, and paper inventory. • Ensure print quality, consistency, and appropriate material selection across all outputs. • Accountable for the complete file system and organization of all printed onboard materials, ensuring all collateral, templates, and versions remain structured, accessible, and fully up‑to‑date.
Continuous Improvement • Analyse competitor benchmarks within the luxury cruise and hospitality sector to identify opportunities for refinement and innovation. • Proactively identify efficiencies and elevate the effectiveness of onboard guest communications.
Qualifications, experiences and skills
Minimum 3 years’ experience in marketing, communications, or desktop publishing; luxury hospitality or cruise industry experience preferred. • Excellent written and verbal communication skills in English; additional European languages are an advantage. • Previous experience onboard cruise ships as a Desktop Publisher and/or onboard printer is considered a strong advantage. • Bachelor’s degree in Marketing, Communications, Hospitality, or a related field. • Proficiency in Adobe Creative Suite (InDesign essential) and Microsoft Office. • Exceptional attention to detail with a strong understanding of print production, layouts, and material finishes. • Highly organised and comfortable managing multiple priorities in a fast-paced environment.
Visa Requirements
Right to work in Italy.
What we offer
In compliance with the applicable pay transparency legislation, the following information is provided regarding the initial compensation foreseen for the position.
Contract - Type of contract: Permanent - Applicable Collective Labour Agreement (CCNL): “Addetti agli uffici ed ai terminals delle società di navigazione che esercitano l’armamento privato” – sez. personale di terra - Gross annual salary (RAL): between €32.000 – €39.000 gross per year, paid over 14 monthly installments - Meal vouchers: worth €8 per on-site working day The offer in terms of salary will be determined based on the candidate’s professional experience, technical competencies, and the level of autonomy and responsibility assigned to the role.
Welfare&Wellbeing
We offer a range of Welfare&Wellbeing Initiatives as well as benefits including Productivity award, Health Insurance, Learning opportunities, flexible work hours organization, Employee Assistance Programme, Discounts & Partnerships within the MSC group.
Our commitment
We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.
Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!
Headquartered in Geneva, Switzerland, MSC Cruises is the world’s third largest cruise lines and the market leader in Europe, South America, the Middle East and Southern Africa, with a strong and growing presence in North America and the Far East.
The MSC Cruises fleet consists of 23 modern ships with ten new vessels due to be launched by 2033.
The Company operates in more than 100 countries around the world, offering cruises across five continents, calling at more than 250 destinations and welcoming more than 180 different nationalities on board.
MSC Cruises is firmly committed to achieving net zero greenhouse gas emissions for its marine operations by 2050.
Offices: Avenue Eugene Pittard, 40, Geneva, Geneva 1206, CH · 6750 N Andrews Ave, Fort Lauderdale, FL 33309, US · Av das Nações Unidas, 14171, Torre Crystal - 4º andar, São Paulo - Brasil, São Paulo 04794-000 , BR · Boulevard International 55f, Anderlecht, Brussels Region 1070, BE · 5 Roundwood Avenue Stockley Park, Uxbridge, Uxbridge UB11 1AF, GB
How many Administrative jobs are open in Milan, Italy right now?
There are currently 209 open administrative positions in Milan, Italy listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Milan, Italy?
Companies currently hiring include Buccellati, Marriott International Hotels, Inc., The Level Group, Aon, Cipriani, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Milan, Italy?
Yes — 86 of the 209 open administrative positions offer remote or hybrid work (3 remote, 83 hybrid).
How do I apply for Administrative jobs in Milan, Italy?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.