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Skills: Key Account Management, Sales Strategy, Customer Loyalty, Up-selling, Cross-selling
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Toronto, Ontario, Canada · Hybrid
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Athens, Georgia, United States · Remote OK
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Skills: Governance Risk and Compliance, Cybersecurity Policy Management, Risk Assessment, Audit Support, Vendor Risk Management
Milan, Lombardy, Italy · Hybrid
Artificial Intelligence. Actual Impact. At Docebo, we’re using AI to change how people learn at work—and we mean actually change it. We’re an AI-powered learning platform that helps organizations create, deliver, and man…
Skills: Customer Success Management, Team Leadership, B2B SaaS, Strategic Planning, KPI Monitoring
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Develop strong relationships and drive growth within key client accounts across North America and EMEA. Responsible for establishing loyalty strategies, identifying up-sell opportunities, and securing contract renewals.
Requires 4-5 years of experience as a Key Account Manager within the HRIS ecosystem for large B2B groups. Must be fluent or native in both French and English.
At Docebo, we’re using AI to change how people learn at work—and we mean actually change it. We’re an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. But our real mission goes deeper: we help teams move faster, work smarter, and focus on the work that truly matters. Our platform is built with intelligent, time-saving tools that personalize learning, eliminate busywork, and turn training from a checkbox into a superpower. The result? Better experiences for learners and real results for businesses.
We’re shaping the future of learning with a team that isn’t afraid to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people–you’ll feel right at home here. And it’s not just what we build, it’s how we show up. At Docebo, our values aren’t just posters on the wall—they guide how we work every day. We call it the Docebo Heart: trust by default, assume positive intent, and create space for different perspectives to thrive.
So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn, because learning never stops.
Important Note: Following Docebo’s acquisition of 365Talents, this role operates within the Docebo organization but is formally employed by the 365Talents entity. Employees hired under 365Talents will transition to Docebo’s benefits programs and hybrid workplace model in 2027. Until that transition, team members will remain on 365Talents’ existing benefits plan and remote work structure.
About 365Talents:
365Talents, now part of the Docebo family, is on a mission to help organizations and people continuously adapt in a rapidly changing world. Trusted by leading global enterprises like Societe Generale, EY, and TotalEnergies, 365Talents leverages a powerful AI-driven skills intelligence platform to make career growth, internal mobility, and workforce planning seamless and intuitive. By connecting employees to personalized opportunities—jobs, projects, and learning—through advanced machine learning and deep integrations with HR and digital workplace tools, we’re helping companies become truly skills-based organizations. Join us at an exciting moment in our journey as we work to empower 10 million employees worldwide over the next five years.
Reporting directly to our co-founder and sales director, Mathieu, your role will be to develop strong relationships and generate growth with around ten of our client accounts within your scope of action (North America & EMEA) alongside our 4 AE's.
You will be responsible for:
Establishing a sales and loyalty strategy for each key account customer
Meeting and getting to know each key contact within our key account customers
Understanding and analyzing each customer’s needs and responding with a tailored solution
Building customer loyalty and ensuring customer satisfaction
Identifying opportunities and levers for developing the solution within the account (up-sell & cross-sell)
Conducting sales negotiations and anticipating each contract renewal
Contributing to the animation of our customer community through partnerships and events
As a true leader, you will ensure effective coordination between the Customer Success, Sales & the marketing teams.
Grow each customer account
Increase the Net New ARR of the portfolio in line with your target plan
Secure all contract renewals as part of multi-year commitments
You have already worked in a KAM position in the HRIS ecosystem for 4-5 years for huge groups and on a BtoB market
Your unfailing optimism and taste for challenge will be your best allies
You are responsive and organized, and you are not afraid of interacting with customers
You are fluent/native in French and English
Never stop learning. The learning platform that's hyper-flexible, ROI-proven, AI-first, and learner-loved.
Docebo is the AI learning platform for training employees, customers, and partners from one place. Built for enterprise scale and flexibility, organizations can create content in minutes, seamlessly connect to existing systems, and prove ROI with powerful reporting. More than 3,900 organizations trust Docebo to make learning their competitive advantage. Learn more at docebo.com. Docebo has offices in Canada (Toronto, Ottawa), the US (Athens, Atlanta), Italy (Biassono, Lombardy), London, Paris, Munich, and Dubai. Imprint: https://www.docebo.com/company/imprint/
Offices: 366 Adelaide St W, 701, Toronto, Ontario M5V 1R9, CA · Via Parco, 47, Biassono, Lombardy 20853, IT · 600 N Thomas St, Athens, Georgia 30601, US · Dubai Internet City, Building 15, Office N. G02, Dubai, AE · 48 Gracechurch Street, 6th Floor, London, England EC3V 0EJ, GB
Never stop learning. The learning platform that's hyper-flexible, ROI-proven, AI-first, and learner-loved.
Docebo is the AI learning platform for training employees, customers, and partners from one place. Built for enterprise scale and flexibility, organizations can create content in minutes, seamlessly connect to existing systems, and prove ROI with powerful reporting. More than 3,900 organizations trust Docebo to make learning their competitive advantage. Learn more at docebo.com. Docebo has offices in Canada (Toronto, Ottawa), the US (Athens, Atlanta), Italy (Biassono, Lombardy), London, Paris, Munich, and Dubai. Imprint: https://www.docebo.com/company/imprint/
Offices: 366 Adelaide St W, 701, Toronto, Ontario M5V 1R9, CA · Via Parco, 47, Biassono, Lombardy 20853, IT · 600 N Thomas St, Athens, Georgia 30601, US · Dubai Internet City, Building 15, Office N. G02, Dubai, AE · 48 Gracechurch Street, 6th Floor, London, England EC3V 0EJ, GB
