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Full-time
Posted 7d ago
~40 hrs/week
French
Responsibilities
The host is responsible for managing restaurant reservations and ensuring a high-quality welcome for all guests. They also coordinate table placements and maintain communication between different restaurant services.
Requirements
Candidates must be fluent in both French and English with excellent oral and written communication skills. A professional demeanor, strong organizational abilities, and the capacity to handle stress are essential for this role.
Full job description
Description de l'entreprise
Un restaurant européen contemporain qui s’inspire de la culture et des saveurs portugaises au coeur du quartier d'affaire de Luxembourg. Insufflant une touche de modernité à des recettes classiques haut de gamme, ce concept apporte de la diversité à la table. Ce restaurant voit le jour dans un hôtel de chaîne internationale récemment rénové de 260 chambres, le Novotel Luxembourg Kirchberg.
Description du poste
Objectif principal du poste:
Optimiser le revenu des entités JUNCO et la satisfaction du client en recevant, traitant et mettant en place les réservations restaurant émanant des clients individuels, groupes et sociétés dans le respect des procédures et des directives de l’établissement.
Assurer l’accueil des clients
Les missions générales du poste :
Veiller à offrir au client un accueil de qualité.
Proposer une réponse adaptée aux besoins du client en tenant compte des possibilités offertes par les différents services du restaurant Junco.
Garantir la qualité de la prestation proposée au client
Identifier et fidéliser le client
Tenir les statistiques et les informations disponibles pour les autres services
Accueillir et placer les clients
Gestion et organisation de l’accueil restaurant
Gestion des réservations
Activités et tâches relatives au poste :
Commercial
Connaître les prestations offertes par JUNCO, en informer le client et l’encourager à les utiliser
Connaître et appliquer la politique tarifaire de JUNCO
Chercher à optimiser le prix moyen et le chiffre d’affaire du restaurant
Etablir d’excellentes relations avec la clientèle
Technique
Prendre en charge toutes les demandes de réservations restaurant (téléphone, email, fax…)
Vérifier les disponibilités
Organiser les réservations et plan de salle
Envoyer une confirmation de reservation au client.
Accueil des clients
Accueil téléphonique des clients pour prendre les réservations
Accueil physique des clients
Vérifier la réservation des clients (reprendre Nom, nombre de personnes, heure de la réservation, table à l’intérieur ou l’extérieur, coordonnées)
Placer les clients : les amener jusqu’à leur table et les installer
S’occuper du vestiaire clients
Gestion et organisation
Mise en place du restaurant : menus
Participer aux briefings
Garantir la bonne passation des consignes entre chaque shift
A la fin du service : ranger et nettoyer son desk, fermer les vestiaires et ramasser les menus.
Gestion du site « ZenChef »
Qualifications
Savoir :
Maitrise du Français et Anglais (Ecrit et Oral) IMPERATIF
Bonne expression orale et écrite
Bonne élocution, aisance téléphonique
Bonne présentation physique
Savoir-Faire / Savoir Être
Avoir le sens de l'accueil et bon relationnel
Avoir le sens de la communication
Savoir gérer son temps et les priorités
Respecter la confidentialité
Etre à l’écoute, autonome et réactif
Savoir gérer son stress et les clients impatients
Rigueur, autonomie et réactivité
Catégorie: Restauration
Type d'emploi: Durée Indéterminée
Type de Contrat: Temps Plein
Related keywords
RestaurantHospitalityCustomer ExperienceReservation ManagementZenChefFront of HouseClient RelationsCommunicationMultilingualHotel Operations
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
Hospitality and CateringResortsLeisureHospitalityHotelMarketingLocation Based ServicesSEOTourismFood and Beverage
How many Administrative jobs are open in Luxembourg, Luxembourg right now?
There are currently 148 open administrative positions in Luxembourg, Luxembourg listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Luxembourg, Luxembourg?
Companies currently hiring include Deutsche Börse, Enovos Luxembourg, PwC, Cargolux Airlines, Deloitte, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Luxembourg, Luxembourg?
Yes — 43 of the 148 open administrative positions offer remote or hybrid work (1 remote, 42 hybrid).
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