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Full-time
high school
Benefits eligible
Posted 20h ago
~32 hrs/week
Responsibilities
The Patient Service Representative manages patient check-in and check-out procedures, including registration, insurance verification, and payment collection. They also provide administrative support, handle inquiries, and maintain patient records while ensuring a positive customer service experience.
Requirements
Candidates must have a High School diploma or GED and at least six months of customer service or healthcare experience. Proficiency in computer programs and a strong understanding of HIPAA regulations are required.
Full job description
The Patient Service Representative is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit.
Full Time/Benefits Eligible
Monday-Friday - 8:00am-5:00pm, 4 days a week
Lancaster, OH
Essential Duties and Responsibilities:
Ensure patients have a positive experience during their visit, whether in-person, telehealth and/or over the phone.
Communicate regularly with clinical staff to ensure patients and office needs are met. Collaborate with team to create a positive patient experience.
Greet patients and complete established check-in procedures upon arrival. Responsible for registration, including data entry of patient information and insurance verification.
Responsible for checking patients out and scheduling follow up appointments and communicating necessary items at time of check out.
Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner; direct or escalate inquiries when needed. Contact patients for appointment reminders or scheduling purposes.
Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, management of electronic fax inbox and general support to all office personnel.
Ensure confidentiality of patient data and stay up to date with HIPAA regulations.
Working patient portal with potential to rotate to the front office working check-in and check-out.
Preferred: 1 year of administrative experience in a healthcare related setting
Required: High School diploma or GED; or at least six (6) months customer service or healthcare experience
Knowledge, Skills & Abilities
Excellent interpersonal and verbal communication skills; as well as interpersonal relationship building abilities;
Strong organizational and written communication skills;
Ability to multi-task, prioritize, manage time effectively and respond timely to patients and/or visitors;
Strong knowledge of HIPAA guidelines and understanding of patient privacy and ability to demonstrate a high level of confidentiality;
Ability to work independently and in a team environment; and able to lead by example;
Excellent computer skills, knowledge of Microsoft programs, and understanding of Electronic Health Record ( EHR systems)
Related keywords
Patient Service RepresentativeHealthcareCustomer ServiceRegistrationInsurance VerificationHIPAAElectronic Health RecordEHREPICData EntryClericalSchedulingTelehealthPatient PortalMicrosoft ProgramsAdministrative
At Central Ohio Primary Care (COPC), we’re building something different: a healthcare model where people always come first — our patients and our team members.
As a physician-owned and led organization, we understand that great care begins with those who provide it. We support our physicians, advanced practice providers, clinical staff, and administrative teams with a collaborative environment that values compassion, innovation, and excellence.
Whether you’re delivering direct patient care or working behind the scenes, your role at COPC contributes to better health outcomes across central Ohio. We care for patients at every stage of life, including preventive care, diagnosis, chronic condition management, and treatment.
Join us at COPC and be part of a team that’s making a meaningful impact on individuals, families, and the communities we serve.
Offices: 655 Africa Rd, Westerville, Ohio 43082, US
How many Administrative jobs are open in Lancaster, OH right now?
There are currently 50 open administrative positions in Lancaster, OH listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Lancaster, OH?
Companies currently hiring include Fairfield Medical Center, ServiceMaster Clean®, Ensemble Health Partners, Cirba Solutions, OhioGuidestone, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Lancaster, OH?
Yes — 1 of the 50 open administrative positions offer remote or hybrid work (0 remote, 1 hybrid).
How do I apply for Administrative jobs in Lancaster, OH?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.