Ho Chi Minh City, Vietnam · On-site
Who we are Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously settin…
Skills: Customer Experience Management, Supply Chain Management, Ocean Freight, Freight Forwarding, Stakeholder Management
Ho Chi Minh City, Vietnam · On-site
Overview: RMIT Vietnam is seeking a Property Business Partner to join our community and deliver high-quality services in a dynamic and innovative environment WHY JOIN RMIT VIETNAM? At RMIT Vietnam, international exposure…
Skills: Space Planning, Asset Management, CAD Drawings, Stakeholder Management, Feasibility Assessments
Ho Chi Minh City, Vietnam · On-site
About The Role The E-Commerce Operations Snr Executive is responsible for the end-to-end operational management of orders across digital commerce platforms, ensuring service level agreements (SLAs) are consistently met. …
Skills: E-Commerce Operations, SAP, Advanced Excel, Google Sheets, Business Analysis
Ho Chi Minh City, Vietnam · On-site
About The Role To manage day-to-day customer service operations across multiple eCommerce platforms and Brands, ensuring timely responses, effective complaint resolution, and a positive customer experience while complyin…
Skills: Customer Support, Live Chat Management, Complaint Resolution, SLA Compliance, Rating & Review Monitoring
Ho Chi Minh City, Vietnam · On-site
About Safetrust Safetrust is building the future of identity. Imagine a world where your phone, wearable, or digital credential becomes your secure key—unlocking buildings, systems, and experiences seamlessly across phys…
Skills: Vietnam Accounting Standards, Vietnam Labor Law, Payroll Processing, Netsuite, IFRS
Ho Chi Minh City, Vietnam · On-site
At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a va…
Skills: HRIS Management, Payroll Processing, Benefits Administration, HR Data Analysis, Employee Relations
Ho Chi Minh City, Vietnam · On-site
POSITION SUMMARY Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes. Organize, secure, and maintain all files, records, cash and cash equivalents in accordance with policies…
Skills: Financial Recording, Account Reconciliation, Data Entry, Payroll Reporting, Billing
Ho Chi Minh City, Vietnam · On-site
I. Key Resposibilities: Event Coordination & Operations: Support execution of sharing sessions (invitation, reminder, thank you notes, registration, online/offline logistics) to ensure smooth delivery.Feedback & Reportin…
Skills: Event Coordination, Feedback Collection, Reporting, Graphic Design, Video Production
Ho Chi Minh City, Vietnam · On-site
Key Responsibilities Organizing, maintaining, and managing employee personnel files. Preparing and reviewing documentation for internal audits, external inspections, and compliance reviews. Entering and updating employee…
Skills: Personnel File Management, Internal Auditing, HR System Data Entry, Payroll Administration, Employee Benefits Management
Ho Chi Minh City, Vietnam · On-site
Company Description The Bosch Group is a leading global supplier of technology and services. Since the beginning of 2013, its operations have been divided into four business sectors: Automotive Technology, Industrial Tec…
Skills: Power BI, MS Office, Data Analysis, Quality Assurance, Quality Audit
Ho Chi Minh City, Vietnam · Hybrid
Top 3 Reasons To Join Us International EnvironmentWorking on the latest tech for the Insurtech Market LeaderExposure to Diverse HR Functions About Us At CoverGo, our mission is to empower all insurance companies to make …
Skills: Document Management, Recruitment Coordination, Onboarding, Offboarding, Employee Engagement
Ho Chi Minh City, Vietnam · On-site
Who we are Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, Livestreaming, Video production & Affiliate Management for Social …
Skills: Excel, Google Sheets, NetSuite, SharePoint, Google Drive
Ho Chi Minh City, Vietnam · Hybrid
If you’re looking for a career that will help you to stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers …
Skills: Operations Management, Project Management, Strategic Management, Business Management, Financial Planning
Ho Chi Minh City, Vietnam · On-site
If you’re looking for a career that will help you to stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers …
Skills: Operations Management, Project Management, Strategic Management, Financial Planning, Interpersonal Skills
Ho Chi Minh City, Vietnam · On-site
Coordinate and execute daily cross-border trucking operations across Vietnam–Cambodia, Vietnam–China, and Vietnam–Laos corridors. Ensure shipments are delivered safely, on time, and in compliance with operational, custom…
Skills: Cross-border Trucking Operations, Customs Coordination, Vendor Management, Pricing Analysis, Exception Management
Ho Chi Minh City, Vietnam · On-site
If you’re looking for a career that will help you to stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers …
Skills: Operations Management, Project Management, Strategic Management, Financial Planning, Interpersonal Skills
Ho Chi Minh City, Vietnam · On-site
ABOUT US For more than 65 years, Simpson Strong-Tie has focused on creating structural products that help people build safer and stronger homes and buildings. Considered a leader in structural systems research, testing a…
Skills: Documentation Handling, Data Entry, Quoting Support, Report Preparation, Quality Compliance
Ho Chi Minh City, Vietnam · On-site
If you’re looking for a career that will help you to stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers …
Skills: Financial Planning, Data Analytics, Microsoft Office, Power BI, Interpersonal Skills
Ho Chi Minh City, Vietnam · On-site
$35000k–$44000k/mo
Order Management Coordinator Department: Sourcing Employment Type: Permanent - Full Time Location: Ho Chi Minh City Compensation: ₫35,000,000 - ₫44,000,000 / month Description Hi there, we’re Article. 👋 We’re a North Am…
Skills: Purchase Order Management, Vendor Management, Supply Chain Operations, Procurement, Logistics Coordination
Ho Chi Minh City, Vietnam · On-site
POSITION SUMMARY Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Communicate with potential owners via telephon…
Skills: Digital Marketing, Sales Techniques, Guest Loyalty, Customer Service, Office Administration
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Manage the end-to-end shipment process and own the customer experience to ensure timely resolution of issues. Act as the primary point of contact for key customers while focusing on process efficiency and business growth.
Requires at least 2 years of professional experience in a customer-facing SCM role within ocean freight or freight forwarding. Must be fluent in English and native in Vietnamese, with a strong focus on detail and stakeholder management.
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.
This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded.
You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.
Purpose of the role: As Customer Experience Agent, you will play a vital part in our success:
Owns and manages the customer experience. Manages end-to-end shipment process, in compliance with relevant company procedures and agreements with customer.
Owns all customer issues and facilitates their timely and effective resolution by engaging relevant internal stakeholders to achieve best-in-class Customer Service
You will be the primary point of contact for key customer ensuring smooth execution of the end-to-end logistics lifecycle, working closely with the customer as well as internal and external stakeholders, maintain focus on voice of customer, process efficiency and business growth.
Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):
Customer channel management
Case Management
Customer onboarding and relationship management
Contract and dispute management
Deliver a best-in-class Customer Service experience.
Responds to all enquiries in a timely and accurate manner.
Ensure smooth execution of the end-to-end shipments
Exception Management & Resolutions.
Regularly review and update SOP/IOPs.
Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers, and desires.
Take ownership of the customer issues and solve in an urgent and responsible manner.
Look for improvements in ways of working and drive for service delivery excellence and increase business efficiency.
Focuses on high-quality data to set a high standard for all the assignments managed.
Proactively follow up and keep customer informed of any issues or changes to their shipment.
KPI Achievement.
Administrative stream includes those who primarily support others by performing skilled technical, administrative or operational tasks. Jobs may range from highly supervised entry-level workers, technicians, and administrative staff to experienced individual contributors with robust technical or practical knowledge in specific areas, who have an ability to execute specialized work to support operations.
At the top of this career stream, individuals work independently and apply standards yet can also make departures from established processes to resolve problems.
A colleague at this level works on tasks of limited scope and complexity, exercises independent judgment within defined boundaries and guidelines and typically under supervision. The colleague has skills developed through job-related training and on-the-job experience within a specific job discipline.
Colleagues have knowledge of standardized work routines and methods, general facts and information but may need to escalate non-routine problems to a more experienced colleague or supervisor.
At least 02 years’ professional working experience at Supply Chain Management (SCM) customer-facing role(s) in Ocean Freight / Freight Forwarder
Language Proficiency: Native Vietnamese level, Fluent English level
Hand-on experience with automation tool in Excel, PowerBI is a big plus
Detailed-oriented with careful approach to daily operations
Solid stakeholder management skill
Customer centricity: Ability to understand customers’ situations, perceptions, and expectations. It is putting customer at the core of all decisions related to delivering products, services, and experiences to create customer satisfaction, advocacy, and long-term partnership.
Effective communication: good verbal, written, and presentation skills
Teamwork: works together with others in the business unit to achieve results, fosters teamwork.
Problem-solving skills and the ability to handle challenging situations with diplomacy and professionalism
Positive and proactive attitude.
#LI-DNI
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].
A.P. Moller - Maersk is an integrated transport and logistics company; going all the way, together, for our customers and society. ALL THE WAY is our commitment to connect the world so that everyone has both the possibility and the ability to trade, grow and thrive. The company employs roughly 110.000 employees across operations in 130 countries.
Offices: Esplanaden 50, Copenhagen, 1098, DK · Esplanaden 50, Kobenhavn K, Capital Region 1263, DK
There are currently 142 open administrative positions in Ho Chi Minh City, Vietnam listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include HSBC, A.P. Moller - Maersk, DKSH, NIQ for Digital Commerce, Marriott International Hotels, Inc., among others. Browse the listings above to see every active employer.
Yes — 29 of the 142 open administrative positions offer remote or hybrid work (2 remote, 27 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
