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Other
professional certificate
Annual leave, Enhanced parental leave, Paid volunteering day, Private Medical Insurance, Employee Assistance Programme, Death in Service benefit
Posted 13d ago
Apply by Aug 14
~40 hrs/week
Responsibilities
The Credit Controller is responsible for managing the full collections cycle, including chasing overdue invoices, negotiating payment plans, and reconciling customer accounts. They will also investigate billing disputes and ensure compliance with credit policies and legal requirements.
Requirements
Candidates must have at least 2 years of credit control or collections experience within a commercial environment. Proficiency in accounting software and advanced Microsoft Excel skills are essential for this role.
Full job description
Credit Controller
Application Deadline: 14 August 2026
Department: Finance
Employment Type: Permanent
Location: Glasgow
Description
DISCOVER YOUR POTENTIAL. BUILD YOUR CAREER. JOIN US AT AAB.
AAB is a leading professional services firm operating across the UK, Ireland, and the USA. We specialise in the mid-market, supporting individuals, family businesses, and organisations with a full suite of services including audit, tax, corporate finance, payroll, people consultancy, and wealth management. With 1,000+ team members, we deliver expert support to clients all over the world.
EVERYONE HAS THE AABILITY TO SUCCEED- WE’LL HELP YOU GET THERE.
Our people are at the heart of everything we do. We succeed together as one team, building strong client relationships through passion, empathy, and straightforward advice. That’s what makes AAB different. We invest in brilliant talent across every area of the business, offering tailored training, professional qualifications, and continuous support to help you grow.
Your growth matters to us. We’ll give you the tools, encouragement, and opportunities to lead, learn, and make an impact. Guided by our six core values, we foster a culture where collaboration, trust, and enthusiasm thrive.
AABSOLUTELY DEDICATED TO HELPING YOU ACHIEVE YOUR GOALS
At AAB, your career is what you make it. We are here to help you turn ambition into action, whether that’s becoming a technical expert, a future leader, or someone who simply makes a difference every day. If you're ready to be part of a team that’s united by purpose and driven by values, we’d love to hear from you.
ESG COMMITMENT
We take our responsibility seriously. From reducing our environmental impact, to supporting education through training and talent programmes, to giving back to our local communities with our charitable initiative ABBIE- ESG is part of who we are.
ROLE PURPOSE
Key duties & responsibilities
Collections and Debt Recovery:
Proactively chase overdue invoices via telephone, email, and letter before and after due date
Follow the standard credit control process SOP
Manage the full collections cycle from soft reminders through to formal demand letters and legal referral
Negotiate and agree payment plans with customers experiencing short-term difficulties, within company authorisation limits
Build relationships with Business Units to ensure queries are resolved promptly and accounts placed on hold in line with company policy
Maintain up to date contact details and accurate records of communications with clients
Escalate accounts to legal proceedings, debt collection agencies, or insolvency practitioners, or through small claims court or equivalent, as required and in compliance with company procedures
Instruct and liaise with external solicitors and debt collection agencies (DCAs) when accounts reach legal stage
Cash Allocation and Reconciliation:
Assist Banking when needed to allocate customer payments accurately and promptly to the ledger
Reconcile customer accounts and resolve unallocated cash
Process credit notes, refunds, and adjustments in line with authorisation procedures
Maintain accurate aged debt reports and produce regular collections performance reports
Collaborate with the CRM team to resolve posting errors and ensure the debtors ledger reflects accurate transaction records
Customer Dispute Management:
Investigate and resolve billing disputes, pricing queries, and short payments in collaboration with CRMs and Partners
Ensure disputes are logged, tracked, and resolved within agreed SLA timescales
Identify root causes of recurring disputes and recommend process improvements
Compliance and Risk:
Adhere to the Late Payment of Commercial Debts (Interest) Act 1998 when charging interest on overdue B2B invoices
Comply with UK GDPR requirements in handling customer data and communications
Maintain compliance with the company’s credit policy and internal controls
Reporting:
Produce weekly aged debt analysis and collections performance metrics for the Credit Control Manager
Report on DSO (Days Sales Outstanding), bad debt provisions, and write-off recommendations
Month End reporting requirements
Experience & qualifications
The role requires a commercially minded individual who has an enthusiastic and professional approach to cash collection.
Essential:
Minimum 2 years of credit control or collections experience in a UK/Ireland commercial environment (professional services sector experience desirable)
Strong working knowledge of credit control processes, collections procedures, and UK /Irish debt recovery law
Proficiency in accounting software -preferably Business Central
Advanced Microsoft Excel skills (pivot tables, VLOOKUP, aged debt reports)
Excellent telephone manner and written communication skills
Ability to handle difficult conversations with customers professionally and assertively
The ability to manage a large and varied debtor ledger
Excellent time management, organisational skills and the ability to self-manage
Desirable:
CICM (Chartered Institute of Credit Management) qualification — Level 2, 3 or above
Experience with automated collections software
Experience instructing solicitors or DCAs for legal collections
WHAT AAB OFFER
We want you to feel supported inside and outside of work. That’s why we offer a benefits package designed for your wellbeing, lifestyle, and career.
Time Off & Family Support
Annual leave (plus public holidays), with the option to buy or carry over leave
Paid volunteering day to support causes that matter to you
Health & Wellbeing
Private Medical Insurance (PMI) for you and the option to cover family members
Employee Assistance Programme (EAP) for 24/7 mental health and wellbeing support
Death in Service benefit
Financial Security
Competitive pension scheme
Life assurance policies to support you and your family
Flexible & Agile Working
Hybrid working model
Agile working culture that supports flexible hours and smarter working
Modern office spaces designed for collaboration, focus, and wellbeing
Disclaimer Unsolicited CVs sent to AAB by Recruitment Agencies will not be accepted for this position. AAB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners.
AABsolutely dedicated to helping you achieve your goals.
Industry
Professional Services
Company size
1,001-5,000 employees
Founded
1990
Headquarters
UK and Ireland
LinkedIn followers
39,560
We provide services that help businesses at every stage of the lifecycle. These include Audit, Accounting, Tax, Payroll, HR, Outsourcing & Advisory solutions and consulting.
We also support individuals with personal tax, financial planning & wealth management.
Offices: UK and Ireland, GB · 81 George Street, Edinburgh, Scotland EH2 3ES, GB · AAB c/o Industrious, 70 St. Mary Axe, London, England EC3A 8BE, GB · 133 Finnieston Street, Glasgow, Scotland G3 8HB, GB
How many Administrative jobs are open in Glasgow, United Kingdom right now?
There are currently 167 open administrative positions in Glasgow, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Glasgow, United Kingdom?
Companies currently hiring include Nuffield Health Tunbridge Wells Hospital, Morgan Stanley, BaxterStorey, Hilton, Revenue Scotland, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Glasgow, United Kingdom?
Yes — 70 of the 167 open administrative positions offer remote or hybrid work (6 remote, 64 hybrid).
How do I apply for Administrative jobs in Glasgow, United Kingdom?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.