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Full-time
Posted 9d ago
Apply by Sep 2
~40 hrs/week
Responsibilities
The Universal Banker provides prompt service to walk-in customers and resolves inquiries while proactively identifying needs for banking products and services. The role also involves managing various administrative tasks such as account inquiries, card services, and document issuance.
Requirements
Candidates must be UAE Nationals with a strong understanding of ADIB retail and institutional banking products and operational procedures. Knowledge of UAE Central Bank regulations and banking risk management is essential for this position.
Full job description
Role: Universal Banker
Location: Dubai Mall Branch, Dubai
Role Purpose:
This role will focus on providing exceptional Customer Service, identifying and meeting customer needs, and contributions to the overall success of ADIB Branch.
This role is a combination between Helpdesk & CRO under Branch development concept.
This position is for UAE Nationals only
Key accountabilities of the role:
Provide prompt and efficient service to all walk-in customers
Respond to Customer inquiries, concerns and resolve issues effectively & efficiently
Proactively identify customer needs and proactively offer relevant Products and Services as below
Finance:
Liability Onboarding
Covered Card
Services:
Debit Card Inquires
Accounts General Inquiries
Sending SMS to customers
Police Letter – Returned Cheques
Dispute Services
Standing order Setup/Cancellation/Amendment
Funds Transfer/ Telex Transfer
Installment Postponement
Certificate Issuance
E-Statement Issuance
Returned Cheque Services (Receive, Deliver, and send to CCU)
Debit Card & CHQ Book Services (Receive, Deliver, and Destruct)
Assets Sales activities to be nominal during 2025 and any targets or incentive will be discussed/agreed separately
Perform any other responsibilities entrusted by Branch management from time to time.
Specialist skills / technical knowledge required for this role:
Knowledge of ADIB’s Retail & Institutional Banking products & services
Knowledge of ADIB’s Operational Policies & Procedures
Knowledge of UAE banking practices, regulations & risks
Thorough Knowledge of all the Regulations issued by Central Bank of UAE
Fair knowledge of service standards
Knowledge of Cross Sales
Computer skills
This position is for UAE Nationals only.
Related keywords
Universal BankerRetail BankingInstitutional BankingCustomer ServiceUAE NationalsADIBBranch OperationsCross SalesLiability OnboardingCovered Card ServicesDebit CardCheque ServicesFunds TransferCentral Bank of UAEBanking RegulationsRisk Management
Abu Dhabi Islamic Bank, A Public Joint Stock Company, is a leading Islamic bank headquartered and listed in Abu Dhabi- UAE with a purpose of being a lifelong partner for customers, colleagues and community. Over the last two decades, ADIB has demonstrated a consistent track record of growth with assets now totaling USD 34 billion.
The bank currently serves more than 1 million customers through a balanced proposition that combines a highly-personalized customer experience with world-class digital banking services.
ADIB is a full-fledged financial service provider that offers banking solutions for individuals, corporates and affluent customers. In addition, the wider ADIB Group provides brokerage, real estate and property management, payments and insurance services.
ADIB has one of the largest distribution networks in the UAE with more than 60 branches.
Internationally, the bank has a presence in six strategic markets - Egypt, , the Kingdom of Saudi Arabia, the United Kingdom, Qatar, Sudan and Iraq.
Offices: Shk. Rashid Bin Saeed st., Abu Dhabi, Abu Dhabi 313, AE
How many Administrative jobs are open in Dubai, United Arab Emirates right now?
There are currently 740 open administrative positions in Dubai, United Arab Emirates listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Dubai, United Arab Emirates?
Companies currently hiring include Marriott International Hotels, Inc., Accor, NMC Healthcare, Al-Futtaim, IHG Hotels & Resorts, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Dubai, United Arab Emirates?
Yes — 64 of the 740 open administrative positions offer remote or hybrid work (11 remote, 53 hybrid).
How do I apply for Administrative jobs in Dubai, United Arab Emirates?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.