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Full-time
high school, associate degree
Posted 10d ago
~40 hrs/week
Responsibilities
The Customer Service Associate manages global customer orders, inquiries, and service issues while coordinating with internal teams like manufacturing and logistics. They are responsible for order lifecycle support, documentation in ERP/CRM systems, and ensuring high customer satisfaction through effective problem resolution.
Requirements
Candidates must have a high school diploma or equivalent and 2–3 years of customer service experience in a manufacturing or industrial environment. Proficiency in SAP order entry is preferred, along with strong organizational and cross-functional collaboration skills.
Full job description
Nordson Measurement & Control, a global leader in Measurement & Control, is seeking an experienced and highly motivated individual to join our team. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment.
Summary of the role
As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected.
Job Summary
The Customer Service Associate – Supports global customers by managing moderately complex orders, inquiries, and service issues within a manufacturing environment. This role works closely with internal teams across multiple regions—including manufacturing, supply chain, logistics, quality, and sales—to ensure accurate order fulfillment and high customer satisfaction. The Level 2 Associate operates with greater independence than entry-level roles and serves as a reliable resource for problem resolution and process adherence across global operations.
Essential Job Duties and Responsibilities
Manage customer accounts and inquiries related to global orders, deliveries, pricing, and service issues
Support the full order lifecycle, including order entry, order changes, lead times, production status, shipping coordination, and invoicing
Communicate with global manufacturing plants, planners, and logistics teams to resolve order-related issues
Handle moderately complex issues such as backorders, partial shipments, delivery delays, and product substitutions
Assist with aftermarket support, including returns, warranty claims, and RMA coordination
Support international shipments by coordinating required documentation and following established export and trade compliance procedures
Accurately document customer interactions, transactions, and resolutions in ERP and CRM systems
Escalate complex, high-risk, or urgent issues to senior team members or leadership as appropriate
Adhere to global customer service processes, policies, and service-level expectations
Contribute to continuous improvement efforts by identifying recurring issues and process gaps
Education and Experience Requirements
High school diploma or equivalent (associate’s preferred)
2–3 years of customer service experience in a manufacturing, industrial, or global business environment
2+ year of SAP Order Entry experience preferred
Preferred Skills and Abilities
Customer-focused mindset
Cross-functional collaboration
Time management and organization
Effective issue resolution
Cultural awareness and professional communication
Adaptability to changing production and business needs
Working Conditions and Physical Demands
Office environment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Travel Required
None
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Interested?
If you are interested in being a part of a team and creating an inclusive and diverse workplace, please apply online with your CV.
About Nordson Measurement & Control
Nordson Measurement & Control designs, develops and produces a wide range of process measurement and control instrumentation for a broad scope of manufacturing industries. By joining our team today, you will help us bring innovative ideas to life. Nordson Measurement & Control is a global team that works to create intelligent solutions that help our customers improve their manufacturing process, produce better products and become even more competitive. We offer a supportive culture in a growing and dynamic work environment. Whether you're just beginning your career or you're a seasoned professional, there's a place for you to belong at Nordson Measurement & Control. We offer hourly and salary positions in production, maintenance, customer service, quality, engineering, and more. We actively invest in our teams to help you build your skillsets and advance your career.
At Nordson, we believe that anything is possible. We empower our global team of employees to engineer, manufacture, and market innovative products and systems that are essential to everyday life. These differentiated products and systems are used for precision dispensing and processing and serve a variety of end markets, including packaging, transportation, medical, and electronics. Founded in 1954, we are guided by our values of integrity, respect for people, customer passion, energy, and excellence. We care for our employees and provide them with opportunities to advance their careers and make an impact, inside and outside of work. Nordson is headquartered in Westlake, Ohio, and has direct operations in more than 35 countries to support our products and systems with application expertise and a direct global sales and service organization.
Offices: 28601 Clemens Road, Westlake, OH 44145, US · East Providence, Rhode Island, US · Sydney, AU · Sao Paulo , BR · Toronto, CA
powder coating liquid paintingplastic extrusion injection moldingfluid dispensingadhesive dispensingfluid managementbondingsealingtest and inspectionmeasurement and controltreating and curing
How many Administrative jobs are open in Dayton, OH right now?
There are currently 387 open administrative positions in Dayton, OH listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Dayton, OH?
Companies currently hiring include Premier Health Partners, Dayton Children's Hospital, University of Dayton School of Engineering, Kettering Health, Goodwill Easterseals Miami Valley, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Dayton, OH?
Yes — 33 of the 387 open administrative positions offer remote or hybrid work (15 remote, 18 hybrid).
How do I apply for Administrative jobs in Dayton, OH?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.