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Skills: Warehouse management, Team leadership, Operations management, Order fulfillment, Inventory control
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Full-time
high school, bachelor degree
Health insurance, Dental coverage, Paid vacation, Paid wellness days, MacBook, Social events
Posted 1d ago
~40 hrs/week
Responsibilities
The Operations Supervisor will lead a team in a fulfillment center to ensure maximum operational efficiency and high customer satisfaction. Responsibilities include managing daily warehouse activities, overseeing order fulfillment, and maintaining a safe, productive work environment.
Requirements
Candidates must have at least 5 years of experience leading warehouse operations teams and possess strong interpersonal and communication skills. Proficiency in Microsoft Excel or Google Sheets is required, along with the ability to manage teams of 10 to 50 employees.
Full job description
Job Hours: Monday - Friday 7:00am - 4:00pm
Shipfusion gives brands the best tools possible for building a successful eCommerce operation. We were founded by a team of long-time eCommerce and logistics professionals who believe retailers should be able to trust their fulfillment partners as much as their in-house team.
At Shipfusion we pride ourselves on our commitment to entrepreneurship and innovation. We are always looking for individuals who share these values, and who are looking to further their careers in a unique and rapidly growing organization!
The Opportunity:
As an Operations Supervisor, you will be a key leader in our brand new fulfillment center leading a team to drive operational efficiency and employee engagement.
Responsibilities:
Ensure the warehouse operates at maximum efficiency, with customer satisfaction being the primary goal by managing, organizing, training, and providing direction for a team of warehouse employees
Achieving all operational goals and service levels alongside the operations leadership team
Finding creative solutions for day-to-day operational challenges
Maintain a safe and healthy work environment ensuring policies and procedures are followed
Direct and manage team in a way that promotes equality, consistency, and the feeling of value from team members
Daily and Monthly Responsibilities
Supervise daily activities of the warehouse including order fulfillment, quality assurance, inventory control, and logistics coordination
Manage eCommerce order fulfillment while achieving established service levels
Work directly with our Customer Support and Account Manager teams to ensure client deliverables are met
Oversee dynamic and changing customer needs such as special packaging, kitting, and bundling projects
Lead a highly productive and engaged team while removing obstacles to drive operational efficiencies
Support new client onboarding and creative fulfillment processes
May be required to perform other duties to meet the ongoing needs of the organization.
What You’ll Bring to the Team (Required Skills & Abilities):
5+ years experience leading an operations team in a warehouse environment
Ability to learn new technologies and custom proprietary softwares quickly
Ability to hire, coach, train, and manage a team of 10 to 50 employees
An ability to learn and adapt quickly in a fast paced changing environment
Detail Oriented, Strong Interpersonal and Communication Skills
Fluent in English (Spanish is a plus)
Understanding of OSHA and regulatory compliance is a plus
High school diploma or equivalent (College degree preferred)
Experience with Microsoft Excel or Google Sheets
Why join Shipfusion?
Attractive Salary and Lucrative Compensation Plan: Earn what you deserve with our competitive and rewarding salary package.
Comprehensive Health and Dental Coverage: Enjoy peace of mind with health and dental benefits for you and your loved ones, starting from day one.
Generous Vacation Time: Recharge and explore with 15 days of paid vacation and 5 paid wellness days.
Cutting-Edge Tech Setup: Receive a brand-new MacBook shipped to you, plus a budget to personalize your workspace with peripherals of your choice.
Vibrant Company Social Events: Connect and celebrate with exciting social events that bring our team together.
Exclusive Employee Discounts: Enjoy special savings with our employee discount program on your favorite products.
Employee Assistance Program (EAP): Access to comprehensive support services that promote employee well-being and work-life balance.
Calm App Subscription: Receive 100% coverage for the Calm app, providing you with resources for meditation, sleep improvement, and stress management.
Positive Company Culture: Join a workplace known for its supportive, inclusive, and dynamic culture.
High Employee Retention Rates: Be part of a company where employees are valued and tend to stay, reflecting our commitment to employee satisfaction and growth.
Shipfusion combines flexible, reliable fulfillment with powerful, real-time technology.
Industry
Transportation, Logistics, Supply Chain and Storage
Company size
201-500 employees
Founded
2013
Headquarters
Toronto, Ontario
LinkedIn followers
5,272
Total funding
$40M
Shipfusion is the ultimate partner for rapidly scaling DTC brands. Say goodbye to fulfillment headaches and hello to the fast track to growth with a 3PL that works like an extension of your team.
With Shipfusion as your trusted partner, you get dedicated, on-site account managers and support team members to answer questions in minutes, not days. Our tech-enabled warehouses and cloud-based software provide real-time order visibility and are purpose-built to effortlessly handle sales spikes and sustained growth. Create the perfect customer experience with custom packaging, kitting, and more—if you can dream it, we can do it.
Enjoy the personalized service of a boutique 3PL with the powerful reach and cost-effectiveness of strategically located warehouses in Las Vegas, Chicago, Toronto, and York, Pennsylvania. With Shipfusion, you can focus on what you do best—growing your business. Let us handle the logistics so you can scale without limits. No matter how fast you grow, we're always ahead of your fulfillment needs.
Offices: 21 Camden St, 200, Toronto, Ontario M5V, CA