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The Sales Manager is responsible for promoting retirement living communities, driving occupancy, and supporting prospective residents through the decision-making process. They will build strong community networks and collaborate with internal teams to deliver exceptional customer experiences and commercial outcomes.
Candidates must have proven consultative sales experience in a relationship-led environment such as retirement living, aged care, or real estate. Strong face-to-face sales capability, CRM proficiency, and the ability to manage complex financial and contractual conversations are essential.
At BaptistCare, we believe older Australians deserve to age with dignity, choice and connection. Every day, we support people to live well through welcoming communities, quality services and genuine care.
We are seeking an experienced and relationship focused Sales Manager to join our Retirement Living team across Sydney Metro. This is an opportunity to help older Australians and their families make one of life's most important decisions while contributing to vibrant communities where people can thrive. The role is responsible for promoting BaptistCare Retirement Living communities, supporting customers through their decision making journey and driving occupancy and sales outcomes.
Based across Sydney Metro, you will spend most of your time in our villages, meeting prospective residents and building strong relationships within local communities. You will be a trusted advisor, guiding customers through village tours, inspections, financial and contractual conversations, reservations and settlement preparation.
Working closely with Operations, Property, Marketing, Sales Administration and Home Care teams, you will help deliver exceptional customer experiences while achieving strong commercial outcomes. You will also play an important role in identifying customer needs and connecting residents to BaptistCare's broader Home Care and Support at Home services, supporting our integrated ageing model.
Fulltime position (5 days per week),12 month maximum term.
Based across Sydney Metro.
Primarily village based and customer facing with flexibility for hybrid working.
Monday to Friday role.
Occasional travel and event attendance required to support lead generation and community engagement activities.
Lead village tours, inspections and customer appointments.
Build trusted relationships with prospective residents, families and key stakeholders.
Support customers through retirement living, financial and contractual decision making processes.
Drive reservations, conversions and settlement outcomes your dedicated portfolio
Develop referral networks and community partnerships to generate new opportunities.
Deliver presentations, customer events, open days and community engagement initiatives.
Manage customer pipelines and CRM activity to support performance.
Collaborate closely across operational, sales and support teams to achieve shared outcomes.
At BaptistCare, we value our employees and foster a positive, inclusive work environment. We offer competitive salaries, tax-free salary packaging up to $18,550*, discounted gym memberships, and novated car leasing. Enjoy work-life balance with flexible arrangements and additional leave options. Benefit from our health and wellbeing initiatives, including free counselling, spiritual support, and nutrition advice. Advance your career with study assistance and access to learning and development programs and courses like LinkedIn Learning!
About You:
You are a customer focused sales professional who understands that successful outcomes are built on trust, empathy and authentic relationships.
You will bring:
Proven consultative sales experience within retirement living, property, aged care, healthcare, financial services, real estate or a similarly relationship led environment.
Strong face to face sales capability and a demonstrated ability to convert opportunities into outcomes.
Experience conducting presentations, tours, appointments and customer meetings.
Confidence discussing financial matters, contracts and complex customer decisions.
Strong CRM discipline and pipeline management capability.
Community networking and referral generation experience.
Excellent written and verbal communication skills.
The ability to work autonomously while remaining connected to a broader team.
Drivers license and car
If you are a relationship led, empathetic sales professional who is passionate about helping people, building community connections and delivering meaningful outcomes, we would love to hear from you.
Apply now and help older Australians find a place to belong, connect and thrive.
BaptistCare is a leading purpose-led care organisation, guided by our Christian identity and serving people and communities across Australia for more than 110 years. We support people to live better through aged care, home care, retirement living, community services, disability support and housing.
We know that life’s challenges can make our world feel smaller. With the right people alongside us, it can feel more connected, supported and hopeful again.
That’s what we work towards every day - enriching lives through communities of care. Today, more than 70,000 customers, 12,000 employees and close to 2,000 volunteers are part of our communities across Australia.
Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date. The closing date is subject to change without notice
Successful candidates will be subject to a variety of background checks including a national criminal history check, reference checks and, if applicable, WWCC, NDIS worker screening check and a pre-employment medical.
Recruitment agencies please note: This position is being managed directly by our internal Talent Acquisition team. We respectfully request that recruitment agencies refrain from contacting any employees directly as all communications must go through the Talent Acquisition. Unsolicited candidate profiles or CVs from recruitment agencies will not be accepted. Thank you.
BaptistCare is a purpose-led organisation providing aged care, home care, housing and community services.
BaptistCare is a purpose-led care organisation supporting people to live well through aged care, home care, housing and community services. For over 110 years, we’ve been enriching lives through communities of care across Australia. Today, more than 78,000 customers and 12,000 employees, supported by close to 2000 volunteers, are part of our communities of care. Learn more about working with BaptistCare at baptistcare.org.au
Offices: Level Two, 22 Brookhollow Avenue, Baulkham Hills, NSW 2153, AU
