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Full-time
50% Off Dining And Stays Across EVT Hotels, $2 Movie Tickets, Discounts On Gold Class, Moonlight Cinema And Candy Bar, Seasonal Perks At Thredbo, Rapid Career Growth, Paid Parental Leave
Posted 18d ago
Apply by Aug 21
~40 hrs/week
Responsibilities
Lead the daily operations of the Front Office to ensure seamless guest experiences and efficient team performance. Manage departmental budgets, maximize room revenue, and oversee staff recruitment and development.
Requirements
Requires 2+ years of experience in hotel front office operations with a strong understanding of yield management and financial controls. Must possess exceptional leadership skills and a proven track record of managing guest feedback and staffing needs.
Full job description
About EVT: Rydges North Sydneyis part of EVT, one of Australasia’s market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It’s why we all call ourselves Daymakers - because each day is a chance to add the wow factor for our customers and continually grow in our own careers.
Proudly owned and operated in Australia and New Zealand, Rydges offers refreshingly local stays in city, regional and resort-style hotels. We’re not just in the neighbourhood, we’re part of it. Every hotel is designed for ease, connection and quality. From check-in to check-out, our local heroes bring a can-do attitude and “too easy” service. Whether it’s for work or a well-earned break, our place feels like home with the charm of somewhere new. Join us to help make every moment memorable.
EVT has an endless range of roles and careers paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia’s most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you’re in, there’s no limits on where your career could take you.
Key Responsibilities
As a Front Office Manager you will pay a pivotal in delivering our signature guest experience while managing the daily operations of the Front Office. We are looking for someone who excels in people management and goes above and beyond to surprise and delight guests.
Lead the daily operations of the Front Office, ensuring seamless guest experiences and efficient team performance.
Oversee hotel operations in the absence of the Hotel Manager or General Manager.
Drive a strong service culture by coaching the team on the hotel’s service values and ensuring consistent delivery of exceptional guest service.
Coordinate staffing across departments to ensure coverage aligns with operational needs and financial targets.
Maintain high visibility in the lobby, especially during VIP and group arrivals, ensuring all preparations are executed flawlessly.
Financial & Operational Excellence:
Maximise occupancy and average room rate through strategic planning and collaboration with key stakeholders.
Monitor and control departmental expenses including consumables, printing, uniforms, and energy usage, in line with budget guidelines.
Cultivate a proactive sales culture, encouraging up-selling and on-selling techniques to boost revenue.
Prepare monthly reports and manage financial controls in conjunction with the General Manager and Financial Controller.
People & Culture:
Recruit, train, and develop Front Office staff, conducting performance reviews and fostering career growth.
Promote a positive team environment through regular communication, structured training, and recognition of achievements.
Ensure compliance with WH&S standards, company policies, and grooming guidelines to maintain a safe and professional workplace.
What You’ll Bring
2+ years of experience in hotel front office operations, ideally within a fast-paced hotel or similar property.
Strong understanding of occupancy and yield management strategies, with a track record of maximising average room rate and revenue.
Exceptional communication and interpersonal skills, with the ability to lead, motivate and develop high-performing teams.
Demonstrated ability to manage departmental budgets, control costs, and monitor financial performance.
Experience in managing guest feedback channels, resolving complaints, and driving continuous service improvement.
Skilled in workforce planning, rostering, and ensuring cost-effective staffing aligned with operational needs.
How You Work
Daymaker ethos — no one’s too big for the small things.
Inclusive leader — values diverse perspectives; builds belonging.
Hands-on and non-hierarchical — leads from the front.
Growth mindset — learns, shares, and levels up others.
Perks from Day One
As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.
50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
$2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
Seasonal perks at Thredbo.
Rapid career growth across our hotel & entertainment network.
Paid parental leave; community & volunteering opportunities.
Apply Now
Join Rydges and become an EVT experience creator, opportunity taker, the ultimate Daymaker.
Join and make a positive impact on our people, communities, and environment every day.
Send your CV and a short cover letter. We welcome applicants from all backgrounds and review applications as they come in - don’t wait! We can’t wait to see the places your career will go with EVT.
When you click apply, you’ll be taken to our secure EVT careers portal (powered by Dayforce). This is our official system for managing applications across the EVT Group. You’ll simply enter your details and answer a few quick screening questions so we can get to know you better.
Entertainment businesses that excite every sense. Commercial Ventures driven by a passion for new opportunities. Travel businesses that always feel local and authentic. In a world of cookie-cutters, EVT is reshaping what’s possible in experience and commercial opportunity. Backed by our team of Daymakers, we go all the way to elevate our people, customers, communities and environment every day.
Entertainment: 120+ Cinema Experiences | 150+ Bars and Restaurants | Wellness
Event Cinemas AU & NZ | BCC Cinemas | Rialto Cinemas | The Embassy | CineStar Germany | Skyline Drive In | Moonlight | State Theatre | SpaQ | Thredbo Leisure Centre & Golf Course | Rydges Formosa Golf Course
Ventures: ~$2.3B Property Portfolio | Partnerships | EVT Property Development | EDGE CT | EVT Media & Sponsorship | EVT Partnerships |
The Parlour Lane Company
Travel: 80+ Hotels | Australia's number 1 Ski Resort
QT | Rydges | Atura | LyLo | Independent Collection by EVT | EVT Connect Hospitality | Thredbo
ASX top 200: EVT | ~$1.2Bn Annual turnover | Team of ~10,000
Offices: 478 George Street, Sydney, NSW 2000, AU
Bars and Restaurants Conferencing and EventsWellnessCinemasVideo on-demand Live theatreTechnology Hotel Management Media and Sponsorship Wholesale Food and Beverage