San Jose, California, United States · Hybrid
$172k–$257k/yr
At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passion…
Skills: Python, Java, React.js, Next.js, TypeScript
San Jose, California, United States · On-site
$150k–$195k/yr
Who We Are At PRIME, a culture of empathy, trust, and belonging are foundational. This is integral in our approach to recruiting, developing, and retaining the best people in the industry. Our growth mindset drives us to…
Skills: Microgrid Design, Solar PV, Battery Energy Storage Systems (BESS), AutoCAD, HelioScope
San Jose, California, United States · On-site
$82k–$84k/yr
San Jose Mineta International Airport (SJC) | Asian Box Join SSP America as our next Restaurant General Manager and guide a full-service restaurant w/bar concept in one of the most dynamic, fast-paced environments in the…
Skills: Cost Control, Ordering, Scheduling, Team Leadership, Guest Experience
San Francisco, California, United States · On-site
$148k–$282k/yr
Join Adobe Express's dynamic team as a Principal Product Manager and help develop the future of AI-native experiences! This role offers an outstanding opportunity to work on world-class creative tools at scale, driving i…
Skills: Product Management, AI/ML Strategy, PRD Writing, Prototyping, Cross-functional Leadership
San Jose, California, United States · On-site
$16/hr–$21/hr
When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people l…
Skills: Retail Sales, Customer Service, Communication Skills, Technology Product Knowledge, Needs Assessment
San Jose, California, United States · On-site
$79k–$103k/yr
QuantumScape is on a mission to transform energy storage with solid-state lithium-metal battery technology. The company’s next-generation batteries are designed to enable greater energy density, faster charging and enhan…
Skills: EHSS Program Management, Hazardous Waste Handling, Regulatory Compliance, Risk Mitigation, Safety Training
San Jose, California, United States · On-site
$83/hr–$111/hr
If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered. Rotating - 10 Hour (United States of A…
Skills: Clinical Management, Administrative Coordination, Staff Supervision, Patient Care, Personnel Coaching
San Jose, California, United States · Remote OK
$199k–$318k/yr
The application window is expected to close on: 09/07/2026 Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. This role is based in San Jose with a hybrid…
Skills: Pricing Strategy, Monetization, Financial Modeling, Data Analytics, Market Analysis
San Jose, California, United States · On-site
$16/hr–$21/hr
When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people l…
Skills: Retail Sales, Customer Service, Communication Skills, Needs Analysis, Product Positioning
San Jose, California, United States · On-site
$39/hr–$60/hr
Job Description: Join Our Team as an MRI Technologist! We are seeking a dedicated and skilled MRI Technologist to join our healthcare team. If you're passionate about providing exceptional care and want to work in an env…
Skills: MRI Operation, Patient Care, IV Competency, Patient Transport, Medical Documentation
San Jose, California, United States · On-site
$115k–$213k/yr
At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology. Role Overview We are seeking a mid-level Solutions Engineer to help drive efficiency and transformation across…
Skills: Python, Generative AI, Large Language Models, Prompt Engineering, Retrieval-Augmented Generation
San Jose, California, United States · On-site
$70k–$205k/yr
Are you looking for a unique opportunity to be a part of something great? Want to join a 17,000-member team that works on the technology that powers the world around us? Looking for an atmosphere of trust, empowerment, r…
Skills: C Programming, Assembly Language, Firmware Development, SAS, SATA
San Jose, California, United States · On-site
$113k–$163k/yr
QuantumScape is on a mission to transform energy storage with solid-state lithium-metal battery technology. The company’s next-generation batteries are designed to enable greater energy density, faster charging and enhan…
Skills: Python, Computer Vision, Machine Learning, Image Processing, Statistical Analysis
San Jose, California, United States · Hybrid
$152k–$332k/yr
What you can expect We are looking for an AI Inference Engineer with a solid background in speech recognition and model inference. In this role, you will develop state-of-the-art automatic speech recognition system and s…
Skills: Speech Recognition, Model Inference, Python, C++, PyTorch
San Jose, California, United States · Hybrid
$114k–$171k/yr
The application window is expected to close on: 08/25/2026 Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. This role is a hybrid role with two days per…
Skills: Process Improvement, Business Analysis, Semiconductor Manufacturing, Foundry Interfaces, OSAT Management
Mountain View, California, United States · On-site
$46/hr–$65/hr
We are so glad you are interested in joining Sutter Health! Organization: PAMF-Palo Alto Medical Foundation CAD Position Overview: Provides nursing care, under the direct supervision of a registered nurse (RN) or physici…
Skills: Nursing Care, Patient Interaction, Clinical Skills, Time Management, Organizational Skills
Mountain View, California, United States · On-site
$46/hr–$65/hr
We are so glad you are interested in joining Sutter Health! Organization: PAMF-Palo Alto Medical Foundation CAD Position Overview: Provides nursing care, under the direct supervision of a registered nurse (RN) or physici…
Skills: Nursing Care, Patient Interaction, Clinical Skills, Time Management, Organizational Skills
San Jose, California, United States · On-site
$20/hr–$24/hr
Service Center San Jose - Monterey Rd JOB SUMMARY Caliber Collision has an immediate job opening for an Auto Painter Helper to efficiently prepare vehicles for painting in cooperation with the Auto Painter to ensure effi…
Skills: Sanding, Buffing, Paint booth maintenance, Vehicle repair, Physical stamina
San Jose, California, United States · On-site
About Etched Etched is building hardware for frontier intelligence. We co-design chips, racks, software, and manufacturing to deliver best-in-class throughput and latency across both prefill and decode workloads. Our fir…
Skills: Full-chip Implementation, Floorplanning, Place and Route, Clocking, Timing Analysis
San Jose, California, United States · On-site
$94k–$114k/yr
This is a full-time, onsite position supporting one of the world's leading R&D equipment manufacturers in San Jose, CA. This role requires travel to customer locations throughout California as project needs require. How …
Skills: Low-voltage electrical installation, Conduit installation, Pipe bending, Wire pulling, Electrical termination
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Lead the technical vision and delivery of AI systems to enhance customer success and support workflows, focusing on RAG, LLM assistants, and knowledge automation. Design and operate production-grade ML services and APIs while mentoring engineers and setting engineering standards.
Requires 10+ years of software engineering experience with significant recent expertise in shipping production ML/AI systems and full-stack development. Must be proficient in Python, Java, and cloud platforms (AWS/Azure) with a degree in Computer Science or a related field.
At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.
Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.
AI Engineer — Customer Success & Services (F5)
Location: Hybrid (San Jose / Seattle )
Why this role matters
As F5 scales its SaaS and subscription offerings, intelligent automation and AI-driven experiences across support and success workflows are mission-critical. The AI Engineer will design, build, and operate the core ML/AI systems that power self-service, agent assist, knowledge automation, routing, summarization, and safety/observability tooling — delivering measurable improvements in CSAT, deflection, MTTR and agent productivity.
Position summary
You will lead the technical vision and delivery for AI systems across the Customer Success & Support portfolio (myF5, case management, knowledge, omni-channel). You’ll translate product needs into robust machine learning architectures, own model lifecycle and MLOps, implement safe RAG/LLM systems and observability, and partner closely with Product, Support Ops, Security/Compliance, and external vendor platforms to ship production-grade solutions. You are both a hands-on engineer able to deliver production code and an influencer who mentors engineers and sets engineering standards.
Key responsibilities
Define technical architecture and roadmap for AI capabilities in support workflows: retrieval-augmented generation (RAG), LLM-based assistants, intent classification, summarization, knowledge generation/maintenance, and conversational systems.
Lead end-to-end model lifecycle: data pipelines, training, evaluation, fine-tuning, validation, deployment and continuous monitoring (MLOps).
Build and operate production-quality ML services and APIs (scalable inference, caching, batching, latency SLAs); write performant, well-tested code (primarily Python).
Design and implement safety, privacy, and governance controls for generative systems: hallucination mitigation, provenance/explainability, access control, logging/audit, and data protection (including FedRAMP/GovCloud considerations where required).
Full-Stack Development: Design, develop, and maintain scalable systems, combining frontend development using React/Next.js with TypeScript and backend development with Java (Spring Boot, Hibernate) and additional backend languages like Node, Python, or Go.
Backend Expertise with Java: Build high-performance, scalable backend systems using modern Java frameworks (Spring Boot, Hibernate). Ensure APIs, microservices, and integrations are robust, efficient, and secure.
Cloud Services: Implement and maintain cloud-native applications on Azure or AWS, leveraging managed services such as computing, networking, databases (e.g., Postgres, DynamoDB, Cosmos DB), and object storage (e.g., S3, Azure Blob).
Proficient in implementing robust testing strategies for Java applications using frameworks such as JUnit, TestNG, Mockito, Selenium, and Cucumber.
Event-Driven Architecture: Design and implement event-driven systems using tools such as Solace, Kafka, or AWS SNS/SQS, ensuring real-time communication and asynchronous workflows.
DevOps & CI/CD: Create and maintain CI/CD pipelines with tools like GitHub Actions, Azure DevOps, or Jenkins, streamlining deployment processes.
Infrastructure as Code (IaC): Utilize IaC tools like Terraform, ARM, or Bicep to manage cloud configurations and provision reliable infrastructure.
Containerization & Orchestration: Develop and deploy scalable containerized applications using Docker and Kubernetes (e.g., AKS/EKS).
Integrate AI components with platform systems (Salesforce Service Cloud / Experience Cloud, myF5 portal, search engines like Coveo), and with Azure/AWS cloud services and data platforms.
Instrument KPIs and observability for AI features (deflection rate, CSAT impact, SLA compliance, model accuracy, latency, drift)—use metrics to drive iterations.
Prototype, experiment, and evaluate new models and approaches; maintain a “research → product” mindset to bring practical, timely AI to production.
Coach and mentor engineers and data scientists; set best practices for reproducible experiments, feature engineering, model tests, and CI/CD for models.
What success looks like
Significant, measurable increase in self-service adoption and case deflection (quantified percent improvement year-over-year).
Demonstrable improvements in agent productivity (e.g., faster average handle time, reductions in escalations) attributable to LLM-assisted tooling.
Stable, low-latency ML services with clear observability and alerting; demonstrable model governance (audit trails, reduced hallucination incidents).
Cross-functional stakeholders (Support, Security, Product, Sales) report high satisfaction and trust in AI capabilities.
Required qualifications
6+ years building full-stack systems at scale
Strong Experience in React.js, Next.js, TypeScript, JavaScript, Node.js, Python, Go, Java
Experience with responsive design and UI/UX best practices.
Strong object-oriented programming skills.
Hands-on experience with AWS (S3, DynamoDB, Aurora, Kinesis) and Azure (Blob Storage, CosmosDB, AKS). Proficient in utilizing compute, networking, and managed database solutions.
CI/CD Tools: GitHub Actions, Azure DevOps, Jenkins
Infrastructure as Code: Terraform, Bicep, ARM templates
Experience automating deployments and streamlining workflows.
10+ years software engineering experience (or equivalent), with significant recent experience building and shipping ML/AI systems to production.
Strong programming skills in Python; experience writing production-quality services and APIs.
Deep applied ML expertise: model training, evaluation, feature engineering, experimental design, and productionization. Familiarity with deep learning and NLP architectures (transformers/LLMs).
Hands-on experience with LLMs: fine-tuning, prompt engineering, retrieval-augmented generation, conversational agents, summarization, and mitigation of LLM failure modes.
Strong MLOps and data engineering experience: building data pipelines, model CI/CD, monitoring, and automated retraining workflows. Familiarity with Spark/Databricks, SQL and large-scale data processing.
Cloud experience (AWS and/or Azure) and delivering services with production security, identity, and networking concerns.
Demonstrated ability to translate business requirements (customer success/support workflows) into technical solutions and to communicate complex technical tradeoffs to non-technical stakeholders.
Bachelor’s or advanced degree in Computer Science, Machine Learning, or related field, or equivalent experience.
Skills & behaviors we value
Strategic technical thinker who pairs vision with pragmatic execution.
Customer-obsessed: focuses on measurable customer outcomes and operational efficiency.
Collaborative across product, support, security, and external partners.
Data-driven: designs experiments and uses metrics to prioritize and iterate.
Pragmatic AI champion: knows both the opportunity and limits of generative systems and operationalizes them responsibly.
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
The annual base pay for this position is: $171,600.00 - $257,400.00F5 maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, geographic locations, and market conditions, as well as to reflect F5’s differing products, industries, and lines of business. The pay range referenced is as of the time of the job posting and is subject to change.
You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about F5’s benefits can be found at the following link: https://www.f5.com/company/careers/benefits. F5 reserves the right to change or terminate any benefit plan without notice.
Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).
It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.
We deliver and secure every app.
F5, Inc. (NASDAQ: FFIV) is the global leader that delivers and secures every app. Backed by three decades of expertise, F5 has built the industry’s premier platform—F5 Application Delivery and Security Platform (ADSP) —to deliver and secure every app, every API, anywhere: on-premises, in the cloud, at the edge, and across hybrid, multicloud environments. F5 is committed to innovating and partnering with the world’s largest and most advanced organizations to deliver fast, available, and secure digital experiences. Together, we help each other thrive and bring a better digital world to life.
Offices: 801 5th Ave, Seattle, Washington 98104, US · 90 Rio Robles, San Jose, CA 95134, US · F5 Networks Limited - Chertsey Gate West, 43-45 London Street, Chertsey, KT168AP, GB · 5 Temasek Boulevard, #08-01/02, Singapore, 038985, SG · 140 Arthur St, Sydney, New South Wales 2060, AU
