Bilingual English and Spanish Member Loyalty Representative (R14243)
San Diego, California, United States · On-site
$18/hr–$19/hr
Entry level$3.2B raised
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$18/hr–$19/hr
Full-time
Medical insurance, Dental insurance, Vision insurance, Flexible spending accounts, Employee assistance program, Life insurance
Posted 4d ago
~40 hrs/week
Responsibilities
The Member Loyalty Representative is responsible for providing quality member service, processing transactions, and maintaining store operations. They also conduct extensive community outreach to educate potential members about financial services and generate new business leads.
Requirements
Candidates must be bilingual in English and Spanish and possess strong sales and customer service skills. The role requires the ability to work a flexible schedule including weekends and the physical capability to perform outreach activities outdoors.
Full job description
ABOUT OPORTUN
Oportun (Nasdaq: OPRT) is a mission-driven financial services company that puts its members' financial goals within reach. With intelligent borrowing, savings, and budgeting capabilities, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $22.7 billion in responsible and affordable credit, saved its members more than $2.5 billion in interest and fees, and helped its members set aside an average of more than $1,800 annually.
POSITION OVERVIEW
Oportun is currently seeking qualified candidates with customer service, cashier, sales, or hospitality experience to work Full-Time. At Oportun, we consider our customers to be our members, and the primary focus of our Member Loyalty Representatives is to create and generate a rewarding and unique member service experience. Our Member Loyalty Representatives are passionate about listening, helping, and connecting with people at all touchpoints, such as in our stores and in the communities around our stores through personal outreach activities. As a key member of our team, you will make the mission of Oportun come to life by educating our members and communities about our inclusive, affordable financial services that empower them to build a better future.
WHAT YOU'LL DO
Welcome members with a warm greeting and provide quality member service.
Seamlessly process all transactions, while following company policies & procedures and protecting our members’ information.
Work as a team or independently, including time alone in the store without direct supervision or with coworkers, while exceeding daily goals in our lending and servicing activities.
Enjoy informing and educating potential members about Oportun’s services by engaging in outreach efforts more than 50% of the time at Oportun locations, partner locations and/or community events. Activities include:
Building relationships with local businesses (e.g., mechanic shops, dental offices, furniture stores) and speaking with local business owners and their employees about how Oportun’s services can help their customers.
Conducting outreach efforts at local flea markets, community events, and at our Lending As A Service (LAAS) partner locations to increase awareness capture leads, and assist with starting applications;
Actively engaging with people at and around Oportun’s retail locations, encouraging store visits, and assisting with applications.
Supporting community outreach and marketing events, by passing out flyers and educating the local community about Oportun and its products and services; and
Using iPads or assisting potential members with scanning QR codes during outreach efforts to start new applications.
Light housekeeping to keep the work area and store location inviting and presentable to all who visit, including daily collection of trash, sweeping, mopping, and window cleaning as needed.
Use a computer intermittently (approx. 3-6 hours per day) for administrative tasks and for servicing members.
Stand while assisting members; sitting is allowed during non-member-facing tasks.
Occasionally unpack and store office or cleaning supplies.
Must have the ability to travel between designated work locations (including outreach activities) within a reasonable commuting distance as part of standard job duties. Travel will be limited to sites considered part of an ordinary commute.
Be a role model for Oportun’s Core Values: On a Mission, As One, to Make it Better, Now.
WHO YOU ARE / WHAT YOU BRING
Must be bilingual (English/Spanish).
Must be outgoing, sales-focused, and enjoy speaking with people.
Must love to help members, including prospective members through outreach and educational activities.
Must be available to work weekends and be flexible with a rotating work schedule of hours based on store needs. Schedules are set every two weeks.
Must have regular, reliable, and predictable attendance to support store operations.
Must be willing and able to work outdoors year-round to identify new sales opportunities and promote company products and services through designated outreach activities.
Ability to lift and/or move objects up to 25 pounds, as needed.
Basic computer skills and ability to operate office equipment such as, phones, scanners, and iPads.
Ability to organize and file paper documents.
AS A VALUABLE MEMBER OF OUR TEAM, YOU’LL RECEIVE
Medical, Dental, Vision, Flexible Spending Accounts (FSAs), EAP, Life and Disability insurance
Accident coverage
Paid Time Off
16 paid hours (VTO) to participate in volunteer activities each year
Employee Assistance Fund (OEAF)
401(k) retirement savings
Travel Assistance
Paid Training
Competitive pay, plus sales incentives $$$
Growth opportunities
Flexible schedules
Opportunity to positively impact your community
The base hourly rate for this full-time position is $18.00 - $19.00.
Our hourly rates are determined by role, location and experience. The hourly range displayed on each job posting reflects a minimum and maximum for new hire rates for this position, specific to the location of this job posting.
Please note that the compensation details listed in this posting reflects only the hourly rate for this position and does not include other compensation elements or benefits.”
We are proud to be an Equal Opportunity Employer and consider all qualified applicants for employment opportunities without regard to race, age, color, religion, gender, national origin, disability, sexual orientation, veteran status or any other category protected by the laws or regulations in the locations where we operate.
We will never request personal identifiable information (bank, credit card, etc.) before you are hired. We do not charge you for pre-employment fees such as background checks, training, or equipment. If you think you have been a victim of fraud by someone posing as us, please report your experience to the FBI’s Internet Crime Complaint Center (IC3).
Oportun (Nasdaq: OPRT) is a mission-driven financial services company that puts its members' financial goals within reach. With intelligent borrowing, savings, and budgeting capabilities, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $19.7 billion in responsible and affordable credit, saved its members over $2.4 billion in interest and fees, and helped its members save an average of more than $1,800 annually. For more, visit Oportun.com.
Oportun's mission is to empower our members to build a better future.
Our core values
On a mission: We are relentlessly working to create social and financial equity for our members and teammates.
As one: We’re one Oportun, communicating with transparency and building a culture of belonging so our work can win.
To make it better: We challenge each other to push the limits, always innovating how we can best guide members to financial opportunity.
Now: We work with urgency, eagerly seizing opportunities to drive.
Offices: 1825 S Grant St, San Mateo, California 94402, US