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$25/hr–$33/hr
Full-time
high school, bachelor degree
Posted 23d ago
~40 hrs/week
Responsibilities
Provide administrative and operational support to financial advisors and clients, focusing on account management and regulatory compliance. Key tasks include processing new account documentation, managing client inquiries, and coordinating asset transfers.
Requirements
Requires at least one year of financial services operational experience and a high school diploma, though a bachelor's degree in a related field is preferred. Proficiency in CRM systems and Microsoft Office is required, and FINRA licenses are preferred.
Full job description
Position Summary
The Investment Services Operations Associate will provide comprehensive administrative and operational support to SDCCU Investment Services financial advisors. In this role, the Investment Services Operations Associate will support both financial advisors and their end-clients with a focus on enhancing client relationships, managing, and resolving a wide range of account‑related operational inquiries and ensuring compliance with industry regulations.
The ideal candidate is proactive, detail‑oriented, and driven to excel in a fast‑paced environment. They must demonstrate a service‑first mindset and consistently deliver high‑touch, white‑glove support with professionalism, accuracy, and urgency.
Manage the scheduling of client and prospect meetings.
Coordinate and track rollovers and transfers (manual and ACAT) to ensure timely completion.
Identify client needs and refer clients seeking financial guidance to advisors.
Maintain operational excellence through ongoing training on policies, procedures, platforms, and service best practices.
Other Duties and Responsibilities
Perform other duties as assigned.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls and talk or hear. The employee is frequently required to stand and reach with hands and arms. The employee is occasionally required to walk; sit; climb or balance; and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
The noise level in the work environment is usually moderate.
Monday-Friday: 8:00am-5:00pm Saturday-Sunday: OFF Full time - 40 hours/week
Welcome to San Diego County Credit Union, San Diego's largest locally-owned financial institution. With over $10 billion in assets, San Diego County Credit Union is a not-for-profit credit union wholly owned and operated by its members. Unlike most other financial institutions, San Diego County Credit Union does not issue stock or pay dividends to outside stockholders. Instead, earnings are returned to members in the form of lower loan rates, higher dividends on deposits and lower fees.
With more than 40 branches throughout Southern California, SDCCU is conveniently located in our communities serving the membership through superior product and service offerings. SDCCU is proud to have been voted BEST Credit Union twenty-two years straight and BEST Place to Work numerous times, as determined by The San Diego Union-Tribune Readers Poll.
Additionally, SDCCU is a proud community leader. SDCCU and our community crew, Team SDCCU, support many non-profit organizations, including Rady Children’s Hospital, San Diego Blood Bank, San Diego Humane Society and many more. At the local level, branches also support community charitable organizations and events through sponsorships, volunteerism and activism.
Interested in a career with SDCCU? Apply at sdccu.com/careers.
Offices: 6545 Sequence Drive, San Diego, CA 92121, US · 303-1 H Street, Chula Vista, CA 91910, US · None, San Marcos, CA 92078, US · 2245 Fenton Parkway, Suite 107, San Diego, CA 92108, US · 3180 University Avenue, Suite 100, San Diego, CA 92104, US
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