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Part-time
high school, associate degree
Posted 16d ago
~25 hrs/week
Responsibilities
The Sales Lead acts as a Floor Leader on Duty to direct associates and ensure the achievement of store sales goals through exceptional guest service. When not leading, they function as a Bear Builder, focusing on creating a warm, inclusive atmosphere and maintaining brand standards.
Requirements
Candidates must have a high school diploma or GED and be available to work 15-25 hours per week. Previous experience as a Build-A-Bear associate or an associate's degree in business or management is preferred.
Full job description
The Sales Lead is a role model Bear Builder that has been given the additional responsibilities as a Floor Leader on Duty on designated shifts. During those times, the Sales Lead will provide direction to Bear Builders, modeling Experience First® behaviors with a focus on achieving the store sales goals. When not designated as the Floor Leader on Duty, the Sales Lead functions as a Bear Builder.
Responsibilities:
Floor Leader on Duty Role:
Be a role model to others in providing exceptional Guest service to ensure a memorable experience
Guide, support, and direct a team of associates to ensure smooth store operations and the achievement of sales goals
Model Experience First behaviors
Provide feedback to the management team to make them aware of performance and compliance issues that the CWM and AWM are responsible for addressing
Bear Builder Role:
Provide exceptional Guest service by Actively engage with Guests, using the Experience First Make Behaviors
Create a warm and inclusive atmosphere for Guests, fostering positive interactions, and guaranteeing that each Guest leaves satisfied with their experience
Uphold operational excellence by consistently meeting brand standards and guidelines, ensuring a seamless and cohesive experience for all Guests
Display strong team commitment, being dependable, engaged, and helpful
Required Qualifications:
High school diploma or GED equivalent
Availability to work 15-25 hours per week
Preferred Qualifications:
Build-A-Bear store associate experience
Associate’s (or higher) degree in business, management, or a related field
Behavioral Traits for Success:
Thrives in an Experience First environment
Connects with and inspires others to achieve results
Enjoys meeting and interacting with new people
Possesses a “How can I help” attitude
Strong desire to develop, train, and support others’ success
Exercises good judgment in ambiguous situations
Displays strong initiative and self-direction
Thrives in a dynamic and changing environment
Able to remain calm when faced with challenging circumstances
Working Environment:
Ability to work a flexible retail schedule, including days, evenings, weekends and holidays
Ability to sit, stand, and move around for duration of shift
Work environments include indoor/outdoor malls, strip centers, and other retail locations
Lift > 25 pounds
Your Performance Will Be Measured On:
Your performance will be measured by your ability to support the achievement of store financial goals and compliance with company policies, procedures, and standards which include but are not limited to the following:
Decision-making, judgment, and execution
Ability to create an Experience First culture for Guests and associates
Achievement of assigned goals
Consistent execution of operational standards
Stakeholder feedback
This description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Supervisors may assign additional functions and requirements as deemed appropriate. This document does not represent an expressed or implied contract of employment, nor does it alter your at-will employment, and Build-A-Bear, Inc. reserves the right to change this job description and/or assign tasks for the associate to perform, as may be deemed appropriate.
We're the company with #TheStuffYouLove! Defined and re-defined experiential retail before it was a buzz word.
Industry
Retail
Company size
5,001-10,000 employees
Founded
1997
Headquarters
St Louis, Missouri
LinkedIn followers
30,610
Total funding
$15M
We're the company with #TheStuffYouLove! Founded in St. Louis in 1997, Build-A-Bear Workshop is a trusted, beloved brand that has been part of countless life moments for nearly 30 years. We operate approximately 650 stores worldwide —including company-owned stores in the United States, Canada, Ireland, Paris, Milan, Colombia, and the United Kingdom and franchise stores in Africa, Asia, Australia, Europe, Mexico, the Middle East and China — where Guests can make and customize furry friends.
The Build-A-Bear Workshop experience is an expression of our commitment to redefine retail and entertainment. Our concept is designed to bring out the creative side of our Guests to spark their imagination.
We challenge every associate to contribute wherever possible to our culture, our communities and our business success. Regardless of role, Build-A-Bear associates keep our core values at the heart of everything they do.
We cultivate a culture that truly begins with heart. From the passion our associates bring to work each day to our iconic heart ceremony, we deliver the Build-A-Bear spirit and one-of-a-kind experiences to our Guests – one furry friend at a time. It’s one of the reasons Build-A-Bear Workshop has been recognized time and time again as a sought-after employer:
• Great Place to Work® and FORTUNE’s 100 Best Companies to Work For® list: 2018, 2017, 2016, 2015, 2014, 2013, 2012, 2011, 2010 and 2009
• Great Place to Work® and FORTUNE’s Best Workplaces in Retail list: 2017, 2016, 2015 and 2014
• Great Place to Work® and FORTUNE’s Best Workplaces for Women list: 2017, 2016 and 2015
• Great Place to Work® and FORTUNE’s Best Workplaces for Millennials list: 2017, 2016 and 2015
• Great Place to Work® and FORTUNE’s Best Workplaces for Diversity list: 2017, 2016 and 2015
• The Sunday Times 100 Best Companies to Work For list: 2017 and 2016
• 2-Star Accreditation by Best Companies for our ‘outstanding’ workplace engagement standards and commitment
Offices: 1954 Innerbelt Business Center Dr, St Louis, Missouri 63114, US · 1954 Innerbelt Business Center Dr, St Louis, MO 63114, US