São Paulo, São Paulo, Brazil · On-site
$5k–$7k/mo
Company Description Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spe…
Skills: Application Support, HR Systems Helpdesk, Workday, SmartRecruiters, Absorb
São Paulo, São Paulo, Brazil · On-site
$30k–$41k/mo
Company Description Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spe…
Skills: Software Design, System Architecture, API Integration, KYC/KYB Compliance, Scalable Systems
São Paulo, São Paulo, Brazil · On-site
$21k–$30k/mo
Company Description Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spe…
Skills: Software Design, System Architecture, API Integration, KYC/KYB Compliance, Payment Systems
São Paulo, São Paulo, Brazil · Hybrid
Sobre nós A XP Inc. é uma das maiores instituições financeiras independente do Brasil, dona das marcas XP, Rico, Clear, XP Educação, InfoMoney, entre outras. Com mais de 4,6 milhões de clientes ativos e um valor superi…
Skills: Advanced Excel, Python, SQL, VBA, Power BI
São Paulo, São Paulo, Brazil · On-site
$16k–$27k/mo
Company Description Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spe…
Skills: Occupational Safety, Crisis Management, Emergency Response, Risk Assessment, Vendor Management
São Paulo, São Paulo, Brazil · On-site
$7k–$10k/mo
Company Description Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spe…
Skills: Payroll Processing, AMER Payroll Expertise, LATAM Payroll Expertise, Compliance, Internal Audit
São Paulo, São Paulo, Brazil · Hybrid
Overview Our purpose is to empower organizations to transform the way they work by harnessing the full potential of artificial intelligence. We guide customers through the evolving digital landscape, enabling them to unl…
Skills: Dynamics 365, Power Platform, Copilot Studio, Dataverse, Model-Driven Apps
São Paulo, São Paulo, Brazil · Remote OK
The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. Meet Nuvei, the Canadian fintech company accelerating the business of clients around th…
Skills: Business Development, Sales Strategy, Payment Acquiring, C-level Negotiation, Pipeline Management
São Paulo, São Paulo, Brazil · Hybrid
Who we are: Burson, part of WPP, is the global communications leader built to create value for clients through reputation. With highly specialized teams, industry-leading technologies and breakthrough creative, we help b…
Skills: Corporate Communication, Internal Communication, Public Relations, Strategic Planning, Content Production
São Paulo, São Paulo, Brazil · Hybrid
The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximatel…
Skills: Problem Solving, Customer Service, Database Architecture, Systems Administration, Distributed Systems
São Paulo, São Paulo, Brazil · On-site
📚 Feita de pessoas que transformam a educação Todas as vagas da Arco são elegíveis para Pessoas com Deficiência. Esta vaga é para o time de sucesso do produto, responsável por garantir que os nossos produtos garantam os…
Skills: Product Strategy, Portfolio Management, Strategic Planning, Data Analysis, Stakeholder Management
São Paulo, São Paulo, Brazil · Remote OK
Company Description A Experian é uma empresa global de dados e tecnologia que impulsiona oportunidades para pessoas e empresas ao redor do mundo. Atuamos em diversos mercados, como serviços financeiros, saúde, automotivo…
Skills: IT Governance, Cybersecurity Governance, Program Management, Vulnerability Management, M&A Technological Integration
São Paulo, São Paulo, Brazil · Hybrid
Sobre nós A XP Inc. é uma das maiores instituições financeiras independente do Brasil, dona das marcas XP, Rico, Clear, XP Educação, InfoMoney, entre outras. Com mais de 4,6 milhões de clientes ativos e um valor superi…
Skills: Analytical Capacity, Strategic Thinking, Financial Modeling, Scenario Projection, Sensitivity Analysis
São Paulo, São Paulo, Brazil · On-site
Nossa área de Conteúdo Somos responsáveis pela produção de conteúdo do C6 Bank, incluindo, site, landing pagees, blog e projetos de inbound marketing do C6 Bank. Buscamos uma pessoa profissional de redação com experiênci…
Skills: SEO, GEO, Inbound Marketing, Artificial Intelligence, Copywriting
São Paulo, São Paulo, Brazil · On-site
OPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will…
Skills: Customer Relationship Management, Contract Renewals, Upselling, Cross-selling, Negotiation
São Paulo, São Paulo, Brazil · Hybrid
Company Description A Experian é uma empresa global de dados e tecnologia que impulsiona oportunidades para pessoas e empresas ao redor do mundo. Atuamos em diversos mercados, como serviços financeiros, saúde, automotivo…
Skills: B2B Product Management, Credit Analytics, Product Lifecycle Management, Go-to-Market Strategy, Growth Strategy
São Paulo, São Paulo, Brazil · Hybrid
Company Description A Experian é uma empresa global de dados e tecnologia que impulsiona oportunidades para pessoas e empresas ao redor do mundo. Atuamos em diversos mercados, como serviços financeiros, saúde, automotivo…
Skills: Labor Law, Legal Drafting, Oral Arguments, Case Management, Legal Consulting
São Paulo, São Paulo, Brazil · Remote OK
Why Keyrus, Why Now! A Keyrus é um grupo internacional com 2.800 consultores e especialistas em 28 países, construído sobre uma convicção: a IA não transforma empresas. A inteligência arquitetada transforma. Há mais de 3…
Skills: Microsoft Fabric, Power BI, DAX, Dimensional Modeling, Performance Tuning
São Paulo, São Paulo, Brazil · Remote OK
Company Description A Experian é uma empresa global de dados e tecnologia que impulsiona oportunidades para pessoas e empresas ao redor do mundo. Atuamos em diversos mercados, como serviços financeiros, saúde, automotivo…
Skills: Test Automation, Cypress, REST-Assured, JMeter, Selenium
São Paulo, São Paulo, Brazil · Remote OK
Company Description A Experian é uma empresa global de dados e tecnologia que impulsiona oportunidades para pessoas e empresas ao redor do mundo. Atuamos em diversos mercados, como serviços financeiros, saúde, automotivo…
Skills: Test Automation, Cypress, REST-Assured, JMeter, Selenium
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Manage high-volume service requests and triage tickets within Jira Service Management for core HR platforms. Identify recurring issues to signal platform friction and maintain internal documentation to improve self-service efficiency.
Requires foundational experience in application support or HR systems helpdesk with familiarity in tools like Workday or SmartRecruiters. Candidates must possess a problem-solving mindset and the ability to communicate technical information clearly to diverse audiences.
Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
As a People Tech Technician L1, you will be a key member of our newly transformed People Technology team, focusing on the day-to-day execution, rapid service delivery, and stability of our global employee-facing platforms. This role sits within our People Tech Scale squad, where our mission is to shift from reactive support to a disciplined engineering culture.
You will absorb incoming business-as-usual (BAU) service requests with an active drive to reduce ticket volumes to zero through self-service and smarter design. This is an engineering-mindset role where you will apply foundational technical knowledge to track ticket accuracy, troubleshoot basic application issues, and flag documentation gaps across our core platform tools like Workday, SmartRecruiters, and Absorb to eliminate service friction across Wise.
Impact at Scale: You’ll contribute to a mission-driven organization, building a platform that supports our most important asset: our people - ensuring their daily tools work smoothly and seamlessly.
Modern Technology Culture: Work with top-tier collaborative frameworks (Jira Product Discovery, Jira Software, and JSM) with a team focused on systematic automation and eliminating administrative overhead.
Engineering Culture: We apply engineering principles to People Tech. You’ll be part of a team that values documentation as a default, peer alignment, and scalable workflows.
Growth & Ownership: We follow a clear technician leveling framework, providing you with a transparent path for career progression, continuous learning budgets, and the opportunity to develop true domain expertise.
Service Delivery & Triage: Efficiently manage high-speed, high-volume rapid service requests within Jira Service Management (JSM), focusing on quick fixes, application access requests, and functional "how-to" guidance for core systems.
Queue Accuracy: Process incoming tickets ensuring high precision, accuracy, and consistency that directly leads to effective and high user satisfaction across the HR stack.
Process Improvement Signals: Directly support daily work while actively identifying frequently recurring tickets and signaling platform configuration friction areas to higher-level technicians or leads.
Documentation & Wikis: Follow established Wise processes and procedures using our internal wikis, proactively flagging any gaps or outdated platform steps to team members to keep knowledge fresh.
Team Operating Rhythms: Fully participate in our standardized engineering framework rituals, including asynchronous daily standups, live bi-weekly planning kick-offs, and retrospectives.
People Tech Foundation: Background or foundational experience in an application support, HR systems helpdesk, or functional technical support role.
Application Familiarity: Exposure to data administration, workflows, or foundational navigation within modern HR platforms (preferably Workday, SmartRecruiters, or Absorb).
Problem-Solving Mindset: You are analytically minded with a customer-first approach, taking genuine pride in the quality of your work and troubleshooting system issues consistently.
Framework Familiarity: Experience or familiarity working with ticketing systems (Jira Service Management or similar) to manage incoming employee demand.
Communication: Clear and effective written and verbal communication, with the ability to convey straightforward platform information and advice to diverse audiences across the organization.
Adaptability: Growth-minded approach with a clear drive to constantly learn through technical platform training and adjust well to feedback in a globally distributed team.
Integration Awareness: Foundational understanding of how data flows between different HR business applications or basic lifecycle workflows.
Analytics Exposure: Initial exposure to HR data sets, reporting logic, or metrics tools like Visier.
Documentation Curiosity: Experience or interest in creating simple user-facing system guides or internal wiki articles.
🚀 RSU’s in a rapidly growing company
💪 An annual self-development budget
🩺 Health and dental allowance for you and your dependents - CarePlus (Master1)
💝 Company-paid: Life Insurance, and an EAP program
☀️ Paid time off: 30 days vacation + 3 “Me” days + 1 volunteer day, annually
🏝️ A paid 6-week sabbatical leave after four years
👶🏼 8-weeks of paid parental leave, after a year with us and child care assistance
🚌 Transportation vouchers
🍕 Meal (708 BRL per month) and food (1,166 BRL per month) vouchers
🏋️ TotalPass access to 3,500 gyms and studios throughout Brazil
Wise Engineering – https://medium.com/wise-engineering
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
160+ countries. 40+ currencies. Money for here, there and everywhere.
Wise is a global technology company, building the best way to move money around the world. With the Wise account people and businesses can hold 40+ currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new cross-border payments network that will one day power money without borders for everyone, everywhere. However you use the platform, Wise is on a mission to make your life easier and save you money. Co-founded by Kristo Käärmann and Taavet Hinrikus, Wise launched in 2011 under its original name TransferWise. It is one of the world’s fastest growing, profitable technology companies and is listed on the London Stock Exchange under the ticker, WISE. 16 million people and businesses use Wise globally, which processes £9 billion in cross-border transactions every month, saving customers around £1.5 billion a year. For customer queries: Please note that LinkedIn is not a Wise Customer Support channel. If you would like to hear from our Customer Support team, please see our Facebook, Twitter and Instagram pages. Login to access customer support: https://wise.com/login/ FB: https://www.facebook.com/Wise/ IG:https://www.instagram.com/wiseaccount/ TW:https://twitter.com/home
Offices: The Tea Building, 56 Shoreditch High Street, London, E1 6JJ, GB · W 26th Street, New York City, US · Váci út 80, Budapest, Budapest 1133, HU · Paya Lebar Link, Geylang, Central Region, SG · Veerenni 24, Tallinn, Harjumaa 10135, EE
