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$16/hr–$23/hr
Full-time
high school
401k, Bonus opportunities, Medical insurance, Dental insurance, Vision insurance, Life insurance
Posted 3d ago
~40 hrs/week
Responsibilities
The Connected Customer Supervisor manages a team of customer service associates to ensure efficient cashiering, inventory accuracy, and e-commerce support. They are responsible for maintaining store standards, processing refunds, and overseeing daily operational tasks like signage updates and inventory audits.
Requirements
Candidates must have at least one year of supervisory experience in customer service or four years of general customer service experience. A high school diploma or GED and at least two years of computer experience in a work environment are required.
Full job description
Pay Range
$16.78 - $23.22
Purpose:
The Connected Customer Supervisor is a Floor & Decor supervisor responsible for managing a dynamic team of customer service associates. This role will oversee the processes relating to cashiering, returns, cash office functions, inventory management, e-commerce support, in addition to providing customers with an exceptional shopping experience.
Successful connected customer supervisors are:
Team builders
Customer service champions
Detail oriented and highly organized
Excellent communication and listening skills
Minimum Eligibility Requirements:
Minimum of (1) year of customer service/cashier supervisory experience or 4 years of customer service experience
High school diploma and/or GED
Minimum of (2) years of computer experience in a work environment
Essential Job Functions:
Direct all Customer Service Associates and Connected Customer Specialists related to the front end and inventory accuracy in the store
Demonstrate a thorough understanding and compliance of all customer service-related standard operating procedures (cashiering, credit and close-out)
Lead inventory management and accuracy throughout the store
Process customer refunds and exchanges according to established guidelines
Oversee signage updates and price changes for store SKU’s
Assist customers with product selection and answer product related questions
Partner with management to determine which products need SKUs, price changes and need to be returned
Research all inventory-related discrepancies and make appropriate adjustments in the inventory tracking system
Review shipping and receiving documents for accuracy
Audit reports including inventory control, return of sale, and void reports
Monitor incoming and outgoing trucks logs
Audit the customer merchandise storage area weekly in accordance with the Customer Storage standard operational procedures and timely resolve any issues with the CEM/Store Manager and Operations Manager
Create and maintain store signage and pricing using Tags-On-Demand (TOD) mobile printing station
Return products to the correct in store location after customer merchandise returns
Clean and stock products according to Floor & Decor’s standards
Point of contact for e-commerce team members to contact regarding inventory availability in the store
Responsible for supervising inventory movement within the store
Available to open and/or close store in an effective manner
This position description is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change at any time.
Benefits offered
Based on eligibility our associates may opt into benefits coverage.
401k
Bonus opportunities at every level
Working Conditions (travel & environment)
Whileperforming the dutiesof this job, the employee is exposed to a warehouse environment andmoving vehicles. The noiselevelin the work environment is typically quiet to moderate.
Potential car travel to other stores for support
Flexible hours to fit around your schedule
On the job training
Opportunity for advancement
Our people are our most important asset and we pride ourselves in teamwork
Diverse perspectives and experiences are a vital to our success and Floor & Decor is committed to creating an inclusive culture.
Physical/Sensory Requirements
Ability to lift 25 pounds or more on a consistent basis.
Ability to sit, squat or stand for long periods of time. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
Note:Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.
Store Hours
Monday - Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Pickup Hours
Monday - Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Benefits & Rewards
Bonus opportunities & career advancement opportunities at every level
Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program
Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)
Work-life balance, including:
Paid vacation and sick time for eligible associates
Paid holidays plus a personal holiday
Paid Volunteer Time Off that starts on Day 1
Equal Employment Opportunity
Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.
This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
At Floor & Decor, our associates are entrepreneurs, innovators, and go-getters.
Industry
Retail
Company size
10,001+ employees
Founded
2000
Headquarters
Atlanta, Georgia
LinkedIn followers
83,544
Total funding
$1.0B
Floor & Decor is like no other flooring company. Our customers enjoy the largest in-stock selection of tile, wood, laminate, vinyl and stone from around the world at everyday low prices. We deliver a unique shopping experience through inspirational displays and incredible customer service.
From our stores to our corporate headquarters you will find people that care, work hard, collaborate, and innovate. Through our associates’ teamwork and entrepreneurial spirit, we’ve quickly become one of the country’s leading flooring retailers; we’re proud to be recognized as one of Fortune’s 100 fastest-growing companies in 2020. With 200 stores and counting, the opportunities to advance within our organization are endless.
To continue our amazing growth, Floor & Decor is actively seeking gifted people with a solid work ethic and a real passion for helping others. Are you ready to make a difference at a truly groundbreaking company? From our retail stores to our distribution centers, to our corporate office, we encourage you to explore the variety of exciting opportunities available right now. Our career opportunities may leave you floored.
Offices: 2500 Windy Ridge Pkwy SE, Atlanta, Georgia 30339, US
Specialty Retailer of Hard Surface FlooringFree Design ServicesPorcelainCeramicStoneTileWoodLaminateVinyland Pro Services