Grow with us! We’re Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 90+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 90 locations in 6 states in great markets …
Grow with us! We’re Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 90+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 90 locations in 6 states in great markets …
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Principal Associate, Brand- Market Research and Social Insights
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Part-time
high school
MyFlexPay Financial Wellness Benefit, Free Planet Fitness Black Card Membership, Employee Assistance Program (EAP), Paid Time Off (PTO), Paid Parental Leave, Health Insurance
Posted 53d ago
~40 hrs/week
Responsibilities
Provide an exceptional customer experience by managing member check-ins, conducting tours, and assisting with account sign-ups. Maintain facility cleanliness through detailed cleaning protocols to ensure a safe environment.
Requirements
Candidates must be at least 18 years old with a high school diploma or GED equivalent. Strong customer service skills and the ability to lift up to 50 lbs are required.
Full job description
Grow with us!
We’re Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 90+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 90 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening new clubs each year and with that kind of growth, you can build a great career here! In fact most of our senior managers started at the front desk and worked their way up to now earning base salaries that begin at $42k as a GM, $60k as a Regional manager(responsible for 5-10 locations), and all the way up to over a $100k as a Regional Director overseeing 10+ locations!
But it all starts at the front desk – where all of our Team Players (what we call our employees) are responsible for creating a positive member experience through superior level of customer service and cleanliness.
Essential Duties and Responsibilities
- Provide an exceptional customer service experience.
-Responsibilities include:
Check members into the system.
Take prospective members on tours then assist them with the new account sign-up process
Facilitate needed updates to member’s accounts.
Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
Detailed cleaning in all areas of the facility.
Qualifications/Requirements
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
People with positive mental attitudes excel here!
Customer service background preferred.
Punctuality and reliability is a must.
Demonstrate diplomacy in all interactions while using appropriate behavior and language.
High School diploma/GED equivalent required.
Must be 18 years of age or older.
Physical Demands
Continual standing and walking during shift.
Continual talking in person or on the phone during shift.
Must be able to occasionally lift up to 50 lbs.
Will occasionally encounter commercial cleaning products during shift.
Our team players and members are our top priority! That’s why we are following super-strict safety and cleaning protocols.
Mask up! All of our team players are required to wear masks at all times while in-club and members are required to follow all state & local mask mandates.
Squeaky Clean! We’ve always been known for our clean clubs, but we have kicked that up to ensure our equipment and facilities are effectively sanitized against COVID-19.
Social Fitnessing! We offer a touch-less check in for our members and promote keeping a safe distance between all.
Need a day off? Full time employees have paid leave to take a break!
Benefits & Perks
Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay
Every Team Player receives a FREE Planet Fitness Black Card Membership
Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources
PLUS - Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Players
A Planet Fitness franchisee with over 180 clubs across AR, MO, NC, UT, OK, TX, TN, GA & VA. 2019 FRANCHISEE OF THE YEAR!
Industry
Wellness and Fitness Services
Company size
201-500 employees
Headquarters
Austin, Texas
LinkedIn followers
3,383
Planet Fitness (NYSE:PLNT), one of the largest and fastest-growing operators of fitness centers in the U.S is taking the fitness industry by storm! Founded in 1992, we've revolutionized the industry with our combination of affordable prices, great value and non-intimidating Judgement Free Zone®.
Excel Fitness Holdings operates 150+ Planet Fitness clubs in Austin, Dallas/Ft Worth, Tulsa, Northwest Arkansas, North Carolina, Tennessee, Utah, Georgia, and Virginia. Their mission is to build a team culture and atmosphere constructed on trust, humility, and strong relationships, always leading by example and putting others first with the utmost integrity, dedication, and accountability.
Planet Fitness' mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®.
Offices: 1901 W Braker Lane, Suite 400, Austin, Texas 78758, US