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$15/hr
Full-time
high school, associate degree
Bonus Opportunities, Career Advancement Opportunities, 401k With Company Match, Employee Stock Purchase Plan, Referral Bonus Program, Medical Insurance
Posted 3d ago
~40 hrs/week
Responsibilities
Build and maintain relationships with professional flooring contractors to grow their business and earn their trust. Support the in-store PRO desk by managing orders, handling escalations, and promoting PRO rewards and credit programs.
Requirements
Requires a high school diploma and at least one year of experience in retail or wholesale contractor sales or professional installation. Strong communication skills are essential, while CRM experience and bilingual abilities are preferred.
Full job description
Base Pay
This role has a minimum base pay from $15.00 per hour with higher starting pay available based on experience.
Purpose:
Floor & Decor strives to be the one-stop destination for our professional clients (PRO customer) in the hard surface flooring contractor space. This position is focused on building relationships with our PRO customers and in turn earning their trust, while helping grow their business. This position reports to the PRO Services Manager and supports the execution of Floor and Decor's PRO priorities.
Primary responsibilities include understanding trends in the PRO Market, collaboration with the Installation Materials and Design Services departments in order to build the sales organization and serve our PRO customers.
Minimum Eligibility Requirements:
High School diploma or equivalent. Associate Degree or higher is a plus.
1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
Strong written and verbal communication skills.
Experience with Salesforce / CRM software is a plus.
Bilingual in Spanish or the most dominant language in the Store trade-area is a plus.
Essential Job Functions:
Execute the PRO Services Blueprint to the highest levels to create a world class experience for our PRO Customers.
Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations.
Collaborate with the Store Team to identify PROs in our Store.
Maintain extensive knowledge about Floor & Decor products.
Train and support the Store Team on how to use our selling process.
Understand our PRO business to educate our PRO customers and expand their participation.
Offer and assist PROs to sign up for the PRO Premier Rewards Program, download and demonstrate the benefits of the PRO APP.
Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.
Coordinate and assist with PRO Customers in-store activities.
Collaborate in all store initiatives.
Demonstrate ability to make effective program and benefit presentations.
Must possess excellent customer service skills and be results oriented.
Strong interpersonal skills to interact effectively at all levels and across diverse cultures.
Ability to multi-task, meet deadlines, and work in a fast-paced environment.
On occasion, in an effort to develop, travel to customer and PRO job sites with the Pro Services Manager to present F&D’s benefits and capabilities.
Perform additional functions, duties and specific tasks of a similar nature and scope as necessary to achieve assigned business objectives.
Working Conditions (travel & environment)
This position is hourly, knowing it may include hours which could exceed eight hours in a day.
May require travel up to 20%.
While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy.
Medium Work – Ability to exert 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
Note:Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.
Store Hours
Monday - Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Pickup Hours
Monday - Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Benefits & Rewards
Bonus opportunities & career advancement opportunities at every level
Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program
Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)
Work-life balance, including:
Paid vacation and sick time for eligible associates
Paid holidays plus a personal holiday
Paid Volunteer Time Off that starts on Day 1
Equal Employment Opportunity
Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.
This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
Related keywords
PRO ServicesHard Surface FlooringContractor SalesSalesforceCRMPRO Premier Rewards ProgramCommercial Business AccountRetailWholesaleCustomer SupportBilingualPlano TX
At Floor & Decor, our associates are entrepreneurs, innovators, and go-getters.
Industry
Retail
Company size
10,001+ employees
Founded
2000
Headquarters
Atlanta, Georgia
LinkedIn followers
83,544
Total funding
$1.0B
Floor & Decor is like no other flooring company. Our customers enjoy the largest in-stock selection of tile, wood, laminate, vinyl and stone from around the world at everyday low prices. We deliver a unique shopping experience through inspirational displays and incredible customer service.
From our stores to our corporate headquarters you will find people that care, work hard, collaborate, and innovate. Through our associates’ teamwork and entrepreneurial spirit, we’ve quickly become one of the country’s leading flooring retailers; we’re proud to be recognized as one of Fortune’s 100 fastest-growing companies in 2020. With 200 stores and counting, the opportunities to advance within our organization are endless.
To continue our amazing growth, Floor & Decor is actively seeking gifted people with a solid work ethic and a real passion for helping others. Are you ready to make a difference at a truly groundbreaking company? From our retail stores to our distribution centers, to our corporate office, we encourage you to explore the variety of exciting opportunities available right now. Our career opportunities may leave you floored.
Offices: 2500 Windy Ridge Pkwy SE, Atlanta, Georgia 30339, US
Specialty Retailer of Hard Surface FlooringFree Design ServicesPorcelainCeramicStoneTileWoodLaminateVinyland Pro Services