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Conduct independent warranty process audits across a retailer network to identify risks and ensure compliance with manufacturer guidelines. Provide detailed reporting on findings and guide dealer management on best practices to reduce warranty waste.
Requires 2+ years of audit or dealer service management experience and a general technical understanding of automotive repairs. Must be proficient in Dealer Management Systems and MS Office, with the ability to travel 5 days per week.
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.
The main purpose of the Warranty Process Review Audit Specialist is to audit the Retailer network of our client; and to provide an in-depth review of retailer Warranty / Service Fixed Operations focusing on warranty claim applications, documentation requirements, information retention policy, warranty process review, and potential Audit risk.
· Work within a national team and local management supporting the audit program
· Work to a timescale, completing a set number of audits within a given timeframe.
· Work to a strict set of manufacturer guidelines and parameters
· Maintain customer relations with the local Region and Dealers
· Demonstrate a sound understanding of Dealer Warranty and Service Process that impact warranty waste
· Carry out a fully independent warranty audits in line with the manufacturer’s parameters
· Create detailed report on the audit findings including recommended actions
· Fully explain the findings of the audit to all relevant Dealer staff and Management
· Guide Dealers on best practices for their business
· Analysis of KPI data and identify Dealers weaknesses and strengths that need support from this program
· Promote the value of the audit program to Dealer management
· Provide strong detailed, accurate and timely reporting to MSXI/client Management
· Fulfil all reporting requirements as outlined in the program process manual
· Complete ad hoc duties where necessary for MSXI/client Management
· Use MSXI/client IT systems to identify appropriate dealer metrics available at time of warranty review that are applicable to dealer improvements
· Ability to remain calm and diplomatic in high pressure situations with the ability to clearly convey difficult arguments and judgments to a varied audience
· Process-driven with strong problem-solving and investigative abilities
· High level of computer literacy and ability to learn new systems
· Ability to manage own workload, expenses, and travel arrangements
· Clean driving record and employment background
· You will ideally have an industry related qualification or degree, although other degrees will be considered and have at least two years of audit experience.
· Excellent problem-solving skills coupled with the ability to understand complex information and assess requirements.
· Ability to work independently with multi-disciplinary and multi-cultural teams.
· Ability to work on given objectives
· Excellent communicator and people motivation skills.
· Fluency in English is essential in both written and verbal communication.
· Capability to plan, book and complete travel to and from dealers independently.
· Travel requirement is a minimum of 5 days per week.
· Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
The ideal candidate will have either Client Dealer, Dealer Franchise, or other OEM Service / Warranty Management background, with demonstrable automotive audit experience
· General technical understanding for repairs is required.
· Minimum of 1-2 years of experience working with one or more dealer management systems (ADP, R&R, CDK, etc.) is preferred
· Knowledge of warranty support material (recalls, campaigns, technical service bulletins, repair manuals / systems etc.) is preferred
· The ideal candidate will have a minimum of two years’ experience in dealer Service Management with an in-depth knowledge of the motor industry
· Proficiency in all MS Office tools, predominately Excel and Word required.
· Comfortable with a fast pace of change, while ensuring continuity of current activities.
· Comfortable with presenting online for virtual attendees.
· Ability to perform formal analysis and provide professional written interpretations of findings.
· A flexible, structured, and logical approach; being able to handle multiple tasks, think, and plan ahead and build in contingencies as required.
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.
Driving Transformation in the automotive retail industry
For over 30 years, we have proudly partnered with top automotive OEMs and mobility companies worldwide, offering unwavering support in their pursuit of transforming their retail strategies and managing operations across key areas such as : Dealer Performance Improvement, Repair Optimization and Consumer Engagement. With an unwavering commitment to excellence, we empower our clients to unlock their full potential through the combination of people, processes and technology. Equipped with innovative tools, extensive industry knowledge and passion for revolutionizing retails operations, we strive to inspire and drive our clients towards success. As the mobility industry undergoes a transformative journey, we stand as the catalyst for its success. Join us on this extraordinary path, where together, we will shape the future of mobility. MSX focus areas include: Consumer Engagement Warranty and Repair Efficieny Diagnostic and Repair Engancement Parts, Accessories and Service Performance Techninal Information Sales Performance and Distribution Actionable Insights Learning
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