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Skills: Digital PCR, Quantitative PCR, Molecular Biology, PCR Assay Design, Customer Training
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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$100k–$125k/yr
Full-time
bachelor degree, postgraduate degree
Posted 55d ago
~40 hrs/week
Responsibilities
The Field Application Scientist will drive customer success by training users on the Countable PCR platform and supporting pre-sales technical evaluations. They will also act as a bridge for customer feedback to inform product development and maintain technical documentation.
Requirements
Candidates need a degree in Life Sciences (PhD preferred) and 1-3 years of experience performing qPCR and dPCR runs. Strong communication skills and the ability to travel up to 75% are essential.
Full job description
About Countable Labs
At Countable Labs, we’re reimagining the future of genomics—and we’d love for you to be a part of it! As the innovators behind our groundbreaking Countable PCR platform, we’re building tools that make a real impact in precision medicine. We’re a fast-growing startup fueled by innovation, collaboration, and a mission-driven spirit. If you’re ready to roll up your sleeves, build something from the ground up, and help shape the future of genomics, we want you on our team!
Role overview
As a Field Application Scientist (FAS), you will be the scientific face of Countable Labs across the West Coast. You will drive customer success from onboarding through adoption, working closely with sales and product teams to ensure our customers achieve meaningful results with Countable PCR.
What you’ll do
Train new customers on Countable Labs instrumentation, workflows, and applications, ensuring successful onboarding and protocol adherence
Partner with account executives to support pre-sales technical presentations and customer evaluations
Drive customer success, adoption, and early project momentum in collaboration with the commercial team
Work closely with customers to enable early data generation and successful implementation of the Countable PCR platform
Serve as the bridge to Voice of the Customer, providing structured product feedback to inform product improvements and new feature development
Support external collaborators, early access users, and partners in evaluating and validating new products and applications
Develop, write, and maintain technical documentation, including SOPs, IFUs, and customer-facing training materials
Establish and improve best practices for customer support, including troubleshooting workflows and ticket tracking systems
Troubleshoot experimental challenges across a range of molecular biology applications and sample inputs
Travel up to 75%, primarily focused on the West, with the opportunity to support expanding customer needs across additional regions
Lead and support first customer installations in new regions, including initial deployments in APAC as Countable Labs expands globally
Qualifications:
BS or MS in Life Sciences, Physical Sciences, or related field (PhD preferred)
Strong foundation in molecular biology
Experience with digital PCR and quantitative PCR is a must
Familiarity with PCR assay design, optimization, and experimental workflows
1-3 years of relevant academic or industry experience in the lab performing qPCR and/or dPCR runs
Strong customer-facing skills with the ability to troubleshoot and communicate complex technical concepts clearly
Exceptional written and verbal communication skills, excellent time management juggling multiple requests at once, and organizational skills
Ability to work in high pressure environments in front of the customer
Meet the only PCR method that counts, Countable PCR—your precision genomics system for no fuss single-molecule counting
Industry
Biotechnology
Company size
11-50 employees
Founded
2019
Headquarters
Palo Alto, California
LinkedIn followers
3,193
Total funding
$26M
In an era of ever-increasing cost and skills required to do complex diagnostics tests, Countable Labs (formerly Enumerix) is developing a next-generation genomics platform to make high resolution biology simple, fast, and affordable. Our goal is to reduce the cost of high resolution tests by at least 10 times to enable access to a broader patient population.
We believe our team is poised to accomplish this. We are a group of seasoned biotech and innovative entrepreneurs, engineers, and scientists with a proven track record of advancing the field of genomics from innovation to commercial success. We have pioneered DNA microarrays, non-invasive prenatal screening using next generation sequencing (NGS), and high-throughput single-cell NGS, and together the founding team holds over 60 granted patents.