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Skills: Customer success, Account management, Relationship building, Communication skills, Onboarding
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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The Customer Success Manager manages the post-sale relationship, overseeing onboarding, account health, and ongoing success for customers on the Volta platform. They act as a primary point of contact to drive adoption, resolve escalations, and advocate for customer needs internally.
Candidates should have experience in customer success or account management, ideally within technical B2B or cloud infrastructure environments. Strong communication skills and the ability to engage effectively with both technical and business stakeholders are essential.
Volta is the category-defining, fully vertically integrated AI infrastructure platform – from capital to clusters to software, under a founder-led enterprise. Our mission is The Utility of Compute™: AI infrastructure as dependable and available as electricity, for every organization that needs it. Launched with a $10B strategic partnership with one of the leading frontier AI labs, a Series A led by Andreessen Horowitz, and a $5B AI Infrastructure Fund, Volta is building the infrastructure layer of the AI era from the ground up. We are 100+ people across London, Palo Alto, and New York, with rapid growth expectations to hundreds.
The Customer Success Manager owns the relationship with customers running workloads on Volta's compute platform. You will be the primary point of contact for onboarding, adoption, and ongoing success, working closely with service operations and support to make sure customers get real value from Volta's infrastructure.
This is a relationship-first role: you will be the steady, trusted presence customers turn to as they scale their use of Volta's platform.
Own the customer relationship post-sale, from onboarding through ongoing account management
Support customer onboarding, helping new customers get set up and adopt the platform successfully
Monitor account health and proactively flag risks or opportunities
Partner with support and service operations to resolve customer issues and escalations
Run regular business reviews with customers to track value and surface needs
Advocate for customer needs internally, feeding insight into product and engineering
Support renewal and expansion conversations with account and sales teams
Build repeatable onboarding and success playbooks as the customer base grows
Experience in a customer success or account management role, ideally in technical B2B or infrastructure/cloud environments
Strong relationship-building and communication skills
Comfortable engaging with both technical and business stakeholders at customer organizations
A proactive, data-informed approach to account health and risk management
Organized and self-directed, able to manage a portfolio of customer accounts
REQ-134
At Volta, we believe people do their best work when they feel supported, trusted and able to grow. We're building a company where you can make an impact, keep a healthy balance between work and life, and build a career you're proud of.
As a global team, we do our best to provide great benefits wherever you're based. While some benefits vary by country due to local regulations, we believe looking after our people is simply the right thing to do.
Competitive salary based on the work you do here, not your previous salary
Equity in Volta, giving you the opportunity to share in the company's long-term success
Retirement/pension contributions
Comprehensive health, wellbeing and insurance benefits
Generous number of vacation days each year
Volta is an equal opportunity employer. We are committed to building a diverse and inclusive team and make employment decisions based on skills, qualifications, experience and business needs. We do not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status or any other legally protected characteristic.
Volta is committed to providing an accessible recruitment experience for all candidates. If you require accommodations or adjustments at any stage of the application or interview process, please contact us at [email protected]. We will work with you to identify reasonable accommodations that enable you to participate fully in the hiring process.
By applying, you consent to the processing of your personal data for recruitment purposes in accordance with applicable data protection laws, including the UK GDPR, EU GDPR and relevant US state privacy regulations. Your data will be shared only with those involved in the hiring process and will not be used for unrelated purposes. For details, see our Recruitment & Candidate Privacy Notice.
Offers of employment at Volta are contingent upon the successful completion of a background check, which may include verification of employment history, education, and - where applicable and permitted by local law - a criminal record check. Background checks are conducted in accordance with applicable federal, state, local, and international laws, and any adverse findings will be considered fairly and in compliance with relevant regulations (including Fair Chance and Ban the Box laws where applicable).
Volta does not accept unsolicited CVs or candidate profiles from recruitment agencies. Any unsolicited submissions, including those sent directly to hiring managers or employees, will be treated as the property of Volta. No agency fees will be payable unless a valid, signed recruitment agreement is in place, and the agency has been specifically engaged for the relevant vacancy.
The Utility of Compute™: AI infrastructure, financed differently.
Volta is the category-defining, fully vertically integrated AI infrastructure platform, from capital to clusters to software, under a founder-led enterprise. Our mission is The Utility of Compute™: making AI infrastructure as dependable and available as electricity, for every organization that needs it. We combine institutional capital, powered land, data centers, compute, software, and operations under one platform to deliver AI compute that is dependable, plentiful, and built to endure. That removes the intermediary markups and third-party dependencies that make AI compute expensive and structurally fragile. We launched with a $10B strategic partnership with one of the leading frontier AI labs, a Series A led by Andreessen Horowitz, and a $5B AI Infrastructure Program. We are 100+ people across London, Palo Alto, and New York, building the infrastructure layer of the AI era from the ground up, with rapid growth ahead.
Offices: Palo Alto, California 94306, US
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