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Palo Alto, California, United States • On-site
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The Attendant provides client-facing support for valet parking and electric vehicle management, including greeting customers and parking/retrieving vehicles. Additional duties include traffic control, performing key audits, and maintaining charging logs.
Candidates must be at least 19 years old with a valid driver's license and 3 years of driving experience without major infractions. A high school diploma is preferred, along with the ability to work a flexible schedule and perform physical tasks.
Job DetailsJob Location: Palo Alto, CA 94304Position Type: Full TimeSalary Range: $20.00 - $20.00 HourlyJob Category: TransportationAll About Parking Inc. is an equal opportunity employer, dedicated to a policy of non- discrimination in employment on any basis including race, creed, color, age, sex, religion or national origin. All employees are subject to a successful completion of a background check.
The primary responsibility of the Attendant is to provide client-facing support for valet parking, Electric Vehicles (EVs) management, and driving operations, which includes greeting incoming and outgoing customers, parking and retrieving customer vehicles, answering customer questions in a professional, welcoming manner, and driving other employees and guests to and from designated areas. Additional duties could include providing directions on available parking, assisting in providing traffic control, performing key audits, and completing and distributing reports.
An individual must perform each essential duty satisfactorily to be successful in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Comply with all company policies and procedures
Assist in maintaining station operations
Update Valet and EV charging logs
Maintain a clean and orderly work environment including relief of car backlog
Acknowledge and greet all incoming customers in a friendly, welcoming manner that demonstrates First and Lasting Impressions
Perform outdoor concierge/customer service duties as requested
Anticipate and facilitate customer needs such as requesting their car, opening car doors, assistance with wheelchairs, luggage, holding umbrellas, providing directions, directing traffic etc.
Tactfully manages difficult or emotional customer situations
Safely perform valet parking and EV services including parking, retrieving and delivering customer vehicles and management of EV charging stations
Safely operate customer and company vehicles in accordance with all traffic regulations, applicable laws and company policies
Perform hourly and daily key audits including key transfers to customers and clients as directed
Manage cash, valet tickets, ticketless technology systems, keys and equipment in accordance with company policy
Assist in completing hourly and daily activity logs using Employee Portal or phone if available, etc.
Safely operate, ride, rebalance and secure bicycles for customers
Maintain a professional appearance and courteous demeanor at all times
Shows respect and sensitivity for cultural differences and promotes a harassment-free environment
Have working knowledge of Account Specific Details
Be flexible with work shifts/hours to service peak volume periods, vacated shifts and other emergency situations
Other duties and responsibilities as assigned
The requirements listed below are representative of the knowledge, skill, and/or ability required. In addition, the individual must be punctual, have a good attendance record, and have reliable means of transportation to work.
Must be at least 19 years of age
Must have 3 years of driving experience
Must possess a valid drivers license with no accidents or 2-point driving infractions in the last 5 years
Fluent in English with excellent verbal and written communications skills
High School diploma or equivalent preferred
Some customer service/public relations experience; or equivalent combination of education and experience
Possess enthusiasm for delivering exceptional customer service
Ability to communicate in a positive manner with co-workers, customers and vendors at all times;
Work effectively on a team and independently to resolve customer issues
Assist in maintaining station operations
Maintain EV operations
Recommend procedures that increase efficiency and maximize throughput for charging
Provide hands-on EV training as needed
Accommodate a flexible work schedule, including different times and locations
Ability to multi-task in a fast-paced environment
Ability to report data and execute other duties with minimal direction
Ability to add, subtract, multiply and divide.
Must possess a cell phone and email account and a reliable means of transportation to work
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Regularly get in and out of vehicles multiple times per day
Regularly stand for extended periods of time;
Regularly walk, use hands to handle or feel, and reach with hands and arms;
Regularly talk and listen up to 8 hours a day;
Specific vision abilities required by this job include the ability to see differences in widths and lengths of lines such as those on graphs;
Occasionally climb stairs and or use an elevator;
Regularly lift and/or move up to 10 pounds; and
Occasionally lift and/or move up to 50 pounds.
Must be able to run, stand for a long period of time and be outdoors for several hours at a time.
The work environment characteristics described here are representative of those our employees encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is moderate to high;
Work environment entails sharing workspace with others and interact with other staff and the public;
Work environment entails a fast-paced, frequently changing environment in which interruptions are considered normal.
Work environment involves moderate exposure to physical risks such as operating dangerous equipment or working with chemicals.
Work involves moderate exposure to unusual elements such as mild to hot temperatures, inclement weather, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises.
Chemicals known to the State of California to cause cancer or birth defects or other reproductive harm may be present in the worksite environment.
All About Parking is a corporate services company specializing in valet parking and other value-added services.
All About Parking is an owner-operated corporate services and valet parking company serving the San Francisco Peninsula and Silicon Valley. Since 2005 we’ve used our keen eye for perfection and a positive attitude to provide comprehensive parking solutions and services across a variety of industries and event types – from Fortune 500 technology company campuses to luxury retirement communities, hotels, Michelin-star restaurants, municipalities, private events and more. We believe that attention to detail, compassion for others, and a desire to exceed expectations are the hallmarks of our success. With that in mind, we create customized, account-specific training programs to ensure our team is ready to resolve even the most challenging issues at client sites. And thanks to our comprehensive training program and attractive benefits, we find and keep the best people. The result? Our clients enjoy the highest levels of customer satisfaction in the industry. We focus on efficiency and anticipation of client needs to deliver superior service. We specialize in making positive first - and lasting - impressions, and ultimately, our standards set the standard.
Offices: 100 S Ellsworth Ave, San Mateo, California 94401, US
