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The Outreach Specialist will conduct high-volume outbound calls to eligible health plan members to introduce Mae's services and guide them through the enrollment process. They are responsible for documenting all outreach activities, managing follow-ups, and meeting specific monthly enrollment goals.
Candidates must have 1 to 3 years of experience in outbound outreach, sales, or a high-volume call center environment. Strong verbal communication, resilience, and the ability to build trust quickly are essential for this role.
Turn conversations into care. Help families access the maternal support they deserve.
Mae is a venture-backed digital health solution on a mission to improve the health and quality of life for mothers, babies, and those who love them. Mae has created a space where complete digital care meets culturally-competent on-the-ground support. We address access gaps and bolster physical and emotional well-being through continuous engagement, risk assessment, early symptom awareness, and a community-led model of support for our users.
Digital solutions to address cultural deficits in care are at the forefront of femtech innovation, and Mae is quickly gaining traction with healthcare payers as a viable solution to address the implicit, explicit, and structural biases that hinder equitable maternal health. In addressing whole-person care and focusing on self-advocacy, education, and community, we seek to improve outcomes for mothers and birthing people while also reducing the clinical costs of care at an impactful scale. See what we're doing at www.meetmae.com and @maehealthinc on Instagram.
At Mae, we are: Solution-Oriented – We turn problems into opportunities. Curious – We ask thoughtful questions and learn quickly. Mission-Connected – We center mamas and doulas in everything we do. Adaptable – We move with urgency and adjust as we grow. Data-Driven – We measure what matters. Accountable – We own our outcomes. Transparent – We communicate clearly and honestly.
If you care deeply about maternal health equity and want your work to directly impact families, this role is for you.
Mae is hiring an Outreach Specialist to support enrollment and engagement of eligible health plan members. You will conduct high-volume outbound outreach to introduce Mae's services, explain doula support, and guide members through the enrollment process. This role requires strong communication skills, resilience, and the ability to build trust quickly.
This role blends outreach, education, and mission-driven sales. You will introduce eligible members to Mae's services and guide them toward enrollment. Success requires both compassion and the ability to convert interest into action confidently.
You will report to the Member Services Manager.
Success in the role means balancing compassion with consistent performance.
You will be expected to:
Baseline performance expectations include:
High performers consistently exceed baseline expectations while maintaining quality, accuracy, and a positive member experience
This is a temporary position with potential for extension based on performance and business needs. High performers may be considered for expanded responsibilities as the program scales.
$26.00 per hour, with potential for additional monthly performance bonuses.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact DHS or SSA so you can begin to resolve the issue before any employment action is taken.
Mae expands access to doula support and other critical resources known to improve outcomes.
Mae is the leading maternal health solution built with the purpose of expanding access to doula support and other critical resources known to improve outcomes. We meet mamas and their families where they are by connecting them to the personalized support they deserve. We also help community-based doulas grow their businesses while driving better outcomes and reducing costs for health plans. Mae helps improve maternal health outcomes and reduce costs by connecting members to trusted, community-based doulas, risk tracking, and digital care coordination. Our model addresses health disparities head-on, pairing personalized support with digital innovation to boost doula engagement and utilization. With deep Medicaid and Individual and Family Plans expertise and a proven record of impact, Mae helps health plans deliver quality, equitable support at scale.
Offices: New York, New York, US
