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New York, New York, United States • On-site
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The Residential Aide is responsible for monitoring resident safety, enforcing facility policies, and assisting with client intake and documentation. They provide orientation to new residents and coordinate with case managers to ensure clients access necessary services.
Candidates must have a High School Diploma or GED and at least one year of experience working with individuals facing homelessness or mental health challenges. Proficiency in basic computer skills and a commitment to trauma-informed care are required.
Samaritan Daytop Village operates transitional housing programs for single adults and families experiencing homelessness across all five boroughs of New York City. The Residential Aide supports this mission by assisting with client intake, monitoring resident safety and well-being, enforcing facility policies, and maintaining a secure and respectful living environment. The Residential Aide role involves direct interaction with clients navigating complex challenges and requires a consistent presence, attention to detail, and the ability to remain calm, level-headed, and professional in emotionally charged or unpredictable situations.
High School Diploma or High School Equivalency Diploma (GED) required
Minimum of one year experience working with individuals facing homelessness, substance use, mental health challenges, or other complex needs
Familiarity with shelter operations or supportive housing environments preferred
Basic computer literacy, including proficiency in Microsoft Office and ability to learn internal databases (e.g., DHS CARES system)
Strong interpersonal skills and ability to work respectfully with individuals from diverse racial, ethnic, and socioeconomic backgrounds
Ability to remain calm and professional in high-pressure or crisis situations
Commitment to trauma-informed care, confidentiality, and ethical standards in client interactions
Willingness to obtain CPR certification and/or Food Protection Certificate during employment
This is a full-time non-exempt role with an hourly rate of $19.31 (annualized at 35 hours a week to $35,148) with a full benefits package. Benefits include medical, dental, and vision insurance, 25 days of paid time off, access to a retirement account with an employer to match, and tuition reimbursement.
This role is located in Flushing, Queens and has a schedule of Tuesday-Saturday 12am-8am.
For payroll and systems purposes, this role is titled “Residence Worker”.
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WHERE GOOD LIVES®
Since 1960, Samaritan Daytop Village has been improving the quality of life for New Yorkers facing adversity. We are nationally recognized for our treatment of substance use disorder as well as the veteran-specific approach we pioneered. Our continuum of services also includes health and mental health care, transitional and supportive housing, educational and vocational assistance, peer-assisted recovery, and specialized programs for adolescents, families, and seniors. Annually, Samaritan Daytop Village serves over 43,000 people at more than 80 programs throughout New York City, Long Island, and the Hudson Valley, and we continue to grow. In the past year, our organization has grown rapidly - both in staff size and location. We are always looking for dedicated, talented and compassionate individuals who want to make a difference in the lives of others and grow with a leading employer. Visit https://samaritanvillage.org/careers to learn more, or email your resume to [email protected].
Offices: 13802 Queens Blvd, Briarwood, New York 11435, US
