The Servicing Capabilities & Innovation (SC&I) team sits within the Global Support, Enablement, and Control (GSEC) team in Global Servicing (GS). As a part of GSEC, the SC&I team is responsible for developing colleague a…
Skills: Financial modeling, Scenario analysis, Business case development, Quantitative analysis, Executive storytelling
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Manager, Transformation Value Management About the Team The Servicing Capabilities & Innovation (SC&I) team sits within the Global Support, Enablement, and Control (GSEC) organization in Global Servicing (GS). As part of…
Skills: Business case development, Analytical skills, Financial modeling, Scenario analysis, Forecasting
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Asset Management Client Skills Training Facilitation and Technology Training Associate
New York, New York, United States · On-site
$76k–$105k/yr
Mid level$1.6B raised
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Quantitative Trading and Research - AI Machine Learning Researcher - Associate
New York, New York, United States · On-site
$150k–$200k/yr
Mid level$1.6B raised
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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$144k–$256k/yr
Full-time
bachelor degree, postgraduate degree
Competitive base salaries, Bonus incentives, 6% Company match on retirement savings plan, Free financial coaching, Comprehensive medical, dental, vision, life insurance, and disability benefits, Flexible working model
Posted 4d ago
~40 hrs/week
Responsibilities
The Director of Transformation Value Management is responsible for driving value realization across the organization's strategic transformation portfolio by establishing governance and reporting. This role integrates financial analysis and executive insights to ensure transformation investments deliver measurable business, financial, and customer outcomes.
Requirements
Candidates must possess a bachelor's degree and demonstrated experience in supporting strategic initiatives and influencing executive decision-making. Proficiency in advanced financial modeling, executive-level presentation creation, and strong structured problem-solving skills are required.
Full job description
The Servicing Capabilities & Innovation (SC&I) team sits within the Global Support, Enablement, and Control (GSEC) team in Global Servicing (GS). As a part of GSEC, the SC&I team is responsible for developing colleague and card member-facing servicing capabilities and platforms, AI and GenAI innovation, and several large-scale, Enterprise-wide transformation initiatives. Our north star is to build the most seamless servicing experiences for our card members and frontline colleagues. We are made up of product owners, technologists, designers, strategic operators, and innovators— we partner horizontally across Global Servicing to move from fragmented solutions to disciplined, enterprise-ready execution, and we are always looking for talent who can help us scale the next era of servicing.
The Director, Transformation Value Management within SC&I is responsible for driving value realization across the organization's strategic transformation portfolio. This role establishes the governance, reporting, business case management, and executive insights necessary to ensure transformation investments deliver measurable business, financial, customer, and colleague outcomes.
Working across Product, Technology, Finance, Operations, and Strategy, the Director develops an integrated view of portfolio performance, enabling executive decision-making through rigorous financial analysis, portfolio prioritization, and compelling executive communications. The ideal candidate combines consulting-style structured thinking, advanced financial modeling, and executive storytelling to translate complex analyses into clear, actionable recommendations that influence senior leadership and enterprise investment decisions.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
Related keywords
Transformation Value ManagementFinancial ModelingScenario AnalysisBusiness Case DevelopmentExecutive StorytellingPortfolio ManagementStrategic InitiativesAgileDigital TransformationValue RealizationKPIsExecutive ScorecardsData-driven SolutionsAI-enabled CapabilitiesOperational TransformationAmex Flex
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day.
These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more.
For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
Learn more about us at:
https://www.americanexpress.com/careers
https://www.americanexpress.com/
https://www.facebook.com/AmericanExpressUS
https://www.instagram.com/americanexpress/
https://twitter.com/americanexpress
https://www.youtube.com/user/AmericanExpress
See our community guidelines at:
https://www.americanexpress.com/en-us/company/community-guidelines/
If you have a customer service issue or question, please visit www.americanexpress.com/contactus
Offices: World Financial Center, 200 Vesey Street, New York, NY 10285, US · Viale Alexandre Gustave Eiffel, 15, Rome, Laz. 00148, IT · 600 Great South Rd, Auckland, Auckland 1051, NZ · 12-20 Shelley St, Sydney, NSW 2000, AU · 100 Feet Road, Bengaluru, Karnataka 560047, IN