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$60k–$70k/yr
Full-time
Volunteer days, Charity match funding, Bespoke training and learning, Mentoring platforms, LinkedIn Learning access, Paid time off
Posted 2h ago
~40 hrs/week
Responsibilities
Support the delivery and execution of sponsor and exhibitor contracts for Fintech Americas to ensure seamless customer experiences. Manage sales inventory, client onboarding, and the operational delivery of sponsorship agreements and exhibit floors.
Requirements
Ideally requires at least 3 years of experience in the exhibition or conference industry. Candidates should be self-motivated, detail-oriented, and preferably professionally fluent in Spanish.
Full job description
Company Description
We’re part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100.
Our purpose is to connect our customers to information and people that help them know more, do more and be more. No other company in the world helps more people share professional knowledge or make business connections.
We run around 800 events each year, create digital platforms based on engaging news and information content, and operate professional development programmes for individuals and businesses
Job Description
This role is based in our 605 3rd Ave, New York office or Fort Lauderdale, Florida office
This Event and Commercial Operations Executive role will sit within the event operations team to support the delivery and execution of sponsor and exhibitor contracts for Fintech Americas, ensuring seamless customer experiences while supporting revenue growth. This role focuses on enabling sales teams, optimising customer onboarding, and driving retention through proactive engagement.
Key accountabilities
Create, manage and enhance the sales inventory to support the sales team in reaching their revenue targets
Serve as a primary point of contact for sponsor/exhibit clients during onboarding and throughout their lifecycle
Develop and maintain client resources, including but not limited to maintaining the supplier database, the exhibitor manual and the production of onsite documentation, floor plans, FAQs, and health and safety & sustainability practices and onsite welcome packs.
Support the successful operational delivery of sponsorship agreements and execution of the exhibit floor, taking on specific projects to see through from planning to onsite.
Manage branded assets, including collating requirements, placing orders, overseeing deliveries.
Work with Head of Ops to ensure the commercial ops budget is managed and a healthy profit margin on all commercial items is maintained.
Work closely with sales teams to identify upsell and cross-sell opportunities
Coordinate with wider event ops team members to resolve any client issues efficiently
Support on other core deliverables of the shows such as, but not limited to, signage and catering.
Attend and support other shows within fintech and Informa festivals more widely as time and workload allow
Core Competencies
Customer-Centric Mindset: Commitment to customer satisfaction and success
Communication Skills: Excellent written and verbal communication abilities
Organization: Strong project management and multitasking capabilities
Problem-Solving: Ability to identify issues and develop creative solutions
Collaboration: Team player who works effectively across departments
Adaptability: Comfortable in fast-paced, evolving environments
Key Performance Indicators (KPIs)
Net Promoter Score (NPS)
Time to onboard new customers
Upsell/cross-sell revenue contribution
Response time to customer inquiries
Rebook success
Profit margin % of commercial ops budget items & inventory
Qualifications
Ideally at least 3 years working within the exhibition or conference industry
Ability to work in a high-performing, fast-paced environment
Works well within a team
Self-motivated, accountable and sets own goals
Efficient, pragmatic and detail-oriented
Superior organisation and prioritisation skills
Good communication skills and great customer service
Patient, calm and composed under pressure
Flexible, open-minded and adaptable
Office attendance is essential. Current pattern is 3 days a week, subject to change.
As this role supports shows across different time zones, alternative work hours will be required, as necessary
Professional Fluency in Spanish, preferred
Additional Information
We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.
We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com
Our benefits include:
Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
Broader impact: take up to four days per year to volunteer, with charity match funding available too
Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
Recognition for great work, with global awards and kudos programs
As an international company, the chance to collaborate with teams around the world
The salary range for this role is $60,000- $70,000 based on experience.
This posting will automatically expire on August 14th, 2026
We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.
If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.
See how Informa handles your personal data when you apply for a job here.
Informa champions specialists working in academic and business-to-business markets, connecting people with knowledge to help them learn more, know more and do more.
We’re a leading international events, digital services and academic knowledge business, headquartered in the UK and a member of the UK’s FTSE 100 group of public companies.
We’re also home to a fantastic, inclusive community of over 14,000 colleagues across 30 countries, and a place where our colleagues have the freedom and flexibility to bring ideas to life, do work that makes a real impact and discover opportunities to grow.
Our businesses include Informa Markets, Informa TechTarget, Informa Connect, Informa Festivals and Taylor & Francis, but if you work in one of the specialist markets we serve, you might also know us through our brands.
In Pharma, Medical and Biotech, that includes WHX Dubai, CPHI and EBD; in Tech, Enterprise Connect, AI Summit, Black Hat and GDC; in Natural Products, New Hope Network, Vitafoods and Natural Products Expo; in Beauty & Aesthetics, China Beauty Expo and Premier Beauty; in Finance, SuperReturn International, Money20/20, Finovate and IGM; in Research and Advanced Learning, Routledge and F1000; and many more brands in more markets too.
Offices: 5 Howick Place, London, SW1P 1WG, GB · 605 Third Avenue, New York, New York NY10158, US · Level 20, World Trade Centre Tower, Dubai, Dubai 9292, AE · 300 Huai Hai Road, Shanghai, 200021, CN · 24 York St, Sydney, New South Wales 2000, AU