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Relationship Sales Account Manager Location: Nashville, TN (hybrid) Reports to: Director of Rev Ops Type: Full-time The Role This is a high-volume, sales-focused relationship role individually managing a portfolio of 200…
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Nashville, Tennessee, United States · On-site
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Nashville, Tennessee, United States · On-site
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Nashville, Tennessee, United States · On-site
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Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day …
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Nashville, Tennessee, United States · On-site
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Manage a high-volume portfolio of 200+ clinical client accounts to drive product adoption, retention, and account expansion. Monitor customer health signals and proactively engage clients to maximize platform value and identify growth opportunities.
Requires 2-5+ years of experience in relationship-based B2B sales or account management, preferably within the healthcare or SaaS sectors. Candidates must be proficient with CRM tools like HubSpot and Gong and possess strong organizational and communication skills.
Location: Nashville, TN (hybrid)
Reports to: Director of Rev Ops
Type: Full-time
This is a high-volume, sales-focused relationship role individually managing a portfolio of 200+ clinical client accounts. These accounts benefit from a structured, proactive engagement model designed to drive product adoption, retention, and account expansion.
Unlike our new-business team, which focuses on fast-paced, high-speed acquisition, this is a “slow burn” relationship role centered on long-term retention and expansion after the initial sale. The ideal candidate comes from a relationship-based sales background — account management, relationship sales, or account executive experience — and is highly organized, proactive, and comfortable managing a large portfolio through a mix of targeted outreach, relationship-building, and consultative upselling and cross-selling
You will work closely with the new-business Sales team to ensure a smooth handoff from the initial sale into ongoing account management, retention, and growth.
Manage a high-volume portfolio of self-pay clinic partners
Monitor customer health signals such as ordering frequency, platform usage, and engagement
Proactively reach out to customers showing signs of reduced activity or disengagement
Identify and engage upsell and cross-sell opportunities
Support clinics in placing repeat orders and maximizing value from the platform
Provide product guidance, best practices, and operational support to clinic partners
Partner with the Customer Onboarding Specialist to ensure smooth post-onboarding transitions
Identify opportunities to increase engagement and drive additional ordering activity
Maintain high-level documentation and accurate records of all customer interactions in CRM and sales tools (HubSpot, Gong)
Contribute to the development of scalable customer success programs and outreach campaigns
Share customer insights and feedback with internal teams to improve the customer experience
Strong retention and engagement within Tier 2 and Tier 3 accounts
Increased repeat ordering and platform usage among managed clinics
Early identification and recovery of at-risk accounts
Efficient management of a large portfolio through scalable engagement strategies
2–5+ years of experience in a relationship-based sales role such as Account Manager, Relationship Sales Manager, or Account Executive
Experience managing a portfolio of B2B customers
Experience with identifying and closing upsell and cross-sell opportunities
Genuine interest in peptide and wellness solutions such as GLP-1s, NAD+, and IV wellness
Strong communication and relationship-building skills
Highly organized with the ability to prioritize across many accounts
Proficient with CRM and sales tools such as HubSpot and Gong, with strong, highlevel documentation habits
Proactive mindset with a focus on identifying and solving customer challenges
Experience working with healthcare providers, clinics, or medical practices in the cash pay health ecosystem
Previous startup experience and comfort Managing a lot of ambiguity and change. Self Starter.
Experience supporting SaaS platforms, marketplaces, or ordering systems
The base salary range for this role is competitive and will be determined based on the candidate’s relevant skills, experience, and geographic location. In addition to base pay, total compensation may include performance-based incentives, benefits and company options.
This role may handle PHI/PII and must follow HIPAA, company privacy policies, and least-privilege access practices.
VITL is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. If you meet most—but not all—requirements, we encourage you to apply.
VITL is a Nashville-based healthtech company providing beautifully simple e-prescribing infrastructure for cash-pay medical practices. Through its open pharmacy marketplace, VITL connects clinics with verified 503A compounding pharmacies nationwide, enabling real-time price comparison, multi-pharmacy ordering, and Amazon-style patient tracking, all through a single, elegant interface. Founded in 2024, VITL serves over 700 clinics representing 175,000 patients across the United States. VITL is backed by Signalfire, a San Francisco based venture capital firm with $3B in AUM, which led its Series A in late 2025.
VITL is a Vermont nonprofit that shares health information responsibly to help providers care for their patients.
VITL is a nonprofit organization that supports the advancement of health care delivery and reform in Vermont through the aggregation and exchange of health information. Founded in 2005, VITL is the legislatively-designated operator of the Vermont Health Information Exchange. The Vermont Health Information Exchange is a secure, statewide data network which gives health care clinicians in Vermont the ability to electronically exchange and access medical records.
Offices: 600 Blair Park Rd. Suite 302, Williston, Vermont 05495, US
