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Full-time
bachelor degree
Competitive Pay, Annual Bonus Opportunity, Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off
Posted 27d ago
~40 hrs/week
Responsibilities
The Implementation Consultant is responsible for managing multiple customer software implementations from initial setup through long-term support. They will explain technical concepts to non-technical audiences to help customers improve their operations and billing accuracy.
Requirements
Candidates must have a bachelor's degree and 2-4 years of experience in customer-facing roles with strong technical aptitude. Proficiency in Google Workspace is required, while experience with healthcare SaaS and CRM tools like Salesforce is preferred.
Full job description
What We’re Looking For
Required Qualifications
Bachelor's degree or equivalent practical experience
2-4 years of experience in customer-facing roles (customer implementation, account management, training, support, or similar)
Strong technical aptitude with ability to quickly learn new software platforms
Excellent written and verbal communication skills with ability to explain technical concepts to non-technical audiences
Demonstrated problem-solving skills and ability to think critically under pressure
Exceptional organizational skills with ability to manage multiple customer implementations simultaneously
Proficiency with Google Workspace Suite
Preferred Qualifications
Experience with SaaS products or enterprise software, healthcare SaaS a plus
Background in customer implementation, project management, or training
Familiarity with CRM systems (Salesforce, HubSpot) or project management tools
Experience working directly with customers and managing your own schedule of calls
Why You’ll Love Working Here
Customer‑First Approach: From initial implementation through long‑term support, our team builds solutions to support our customers for the long term. Proven Results, Fast Innovation: Our platform empowers customers to complete more trips with the same fleet, cut down on no-shows, and improve billing accuracy. We are continuously innovating and investing in our platform so our customers can improve their operations.
Culture of Collaboration & Improvement: You’ll work alongside a team of passionate problem-solvers who share knowledge freely, celebrate wins together, and push each other to do their best work.
Room to Grow: At RouteGenie, you’ll have opportunities to expand your skills, take on new challenges, and innovate in a fast-moving environment where your contributions truly matter.
Benefits & Perks
We know great work starts with a supportive environment. Here’s what we offer:
Competitive pay with an annual bonus opportunity
Health, dental, and vision insurance
Paid time off, holidays, and flexible core business hours
401(k) retirement plan with company contribution
Company paid parking in a covered parking garage
Professional development opportunities, including training and conferences
A collaborative, mission-driven culture where your impact is seen and valued
Ready to Join Us?
At RouteGenie, your efforts will directly support our mission to connect people and care by powering the technology that moves them. If you’re ready to bring your skills to a collaborative, fast-moving team, we’d love to hear from you—apply today!
RouteGenie is the leading software platform for medical transportation.
We empower transportation providers, brokers, and healthcare organizations to streamline scheduling, routing, dispatching, and billing—helping them operate more efficiently, reduce costs, and improve access to care for the communities they serve.
Visit our website to learn more!
Offices: 241 Main St, Suite 510, Buffalo, New York 14203, US